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Reviews of Espahotel Gran Via

3 out of 5
Espahotel Gran Via
Gran Vía, 65, Madrid, Madrid

Reviews

8.4

Very Good

Rating 10 - Excellent. 212 out of 559 reviews" "
Rating 8 - Good. 260 out of 559 reviews" "
Rating 6 - Okay. 65 out of 559 reviews" "
Rating 4 - Poor. 15 out of 559 reviews" "
Rating 2 - Terrible. 7 out of 559 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Nair

Stayed 10 nights in Jan 2024

10/10 Excellent

Pedro

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ok
Stayed 2 nights in Sep 2023

6/10 Okay

James

Stayed 3 nights in Sep 2023

8/10 Good

Oscar

Traveled with family
First room we got the bathroom was a disaster. Second room we got in the 9th floor was very nice and the bathroom was perfect. No matter what you will need to carry your luggage through some stairs. Location was perfect!
Stayed 4 nights in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Family Spain Trip
The hotel has AC only in rooms, no AC in hallways or bathrooms. The rooms were clean but they seem to have some ants in the room. They had carpet and could be updated to show more cleanness. The staff was slow to solve issues but they did get it done. The location was great. The beds and pillows were comfortable and the bathroom were updated and big.
Stayed 5 nights in Aug 2023

8/10 Good

Menachem

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

SATYA BALA RAVI

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is ideally placed along Gran Via with several public transport options close by to help us get tio anywhere in Madrid or outside. The gran Via itself is a happening place with lots of Theatre, shopping, restaurants around and is buzzing all the time. The Hotel is well maintained and the staff are friendly. The room comes with a kitchen and utensils for our needs. The only drawback is the breakfast-which is quite limited in its choices and doesn't offer much beyond the croissants and fruits.
Stayed 3 nights in Jun 2023

6/10 Okay

Reynaldo, MIAMI

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Our room 217 was spacious, but the shower was dirty with mold and the carpet was dirty
Stayed 4 nights in Jun 2023

8/10 Good

Irina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The kitchen could be also equipped with tea kettle and coffee maker. However, tea kettle was provided upon request. Thank you!
Stayed 4 nights in May 2023

10/10 Excellent

grainne

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Perfect position. Clean, spacious and quiet. Helpful friendly staff. Good value tasty food in the restaurant. Will return
Stayed 4 nights in May 2023

10/10 Excellent

Julie

Liked: Cleanliness, amenities, property conditions & facilities
A very comfortable and well furnished place to stay and less than 50 metres to the Metro. I love the hotel restaurant. Great food and a lovely team working in there. Nothing is too much trouble. Spotless and conveniently located.
Stayed 5 nights in Apr 2023

8/10 Good

Hector

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Apr 2023

10/10 Excellent

Emma

Liked: Cleanliness, amenities, property conditions & facilities
They are very kind people they were very helpful with my stay im very thankful for there help of staff!!!! The food is amazing sole took good care of me she was a great person was very kind and very professional she has a great personality I would work for her any day I had an amazing stay.
Stayed 1 night in Feb 2023

8/10 Good

Sergio

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay on Gran Vía. Great kitchenette and room size. Stay and you’re walking distance to all you want to see in the center of Madrid.
Response from Alvaro on Jan 17, 2023
Buenas tardesMuchas gracias esperamos poder volver a verle muy prontoSaludos

8/10 Good

Mark, Charleston

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Bathroom fawcett did not have hot water.

8/10 Good

Mark, Charleston

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Long

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Super location. Great management.
Response from Alvaro on Jan 17, 2023
Buenas tardesMuchas gracias esperamos poder volver a verle muy prontoSaludos

10/10 Excellent

Luis

Stayed 2 nights in Nov 2022

2/10 Terrible

Sami

Stayed 1 night in Nov 2022

10/10 Excellent

Don

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good location and services.
Stayed 3 nights in Oct 2022

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is excellent ,room very confortable if you carry big luggage is a problem you have some stairs to get to the lobby.
Stayed 2 nights in Aug 2022

10/10 Excellent

Mynor

Stayed 7 nights in Jul 2022

8/10 Good

Gabriela, Guatemala

Traveled with group
Liked: Amenities, property conditions & facilities
Could be cleaner but great location!
Stayed 1 night in Jun 2022

8/10 Good

Karla

Traveled with family
Liked: Cleanliness
Good location
Stayed 3 nights in Apr 2022

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Very pleasant staff and good location
Stayed 3 nights in Mar 2022

10/10 Excellent

Paula

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is located walking distance to almost all the sites we wanted to visit. Metro station is just steps away making public transport incredibly easy. Plenty of options for dining and shopping and a supermarket nearby. Hotel was clean and staff helpful.
Stayed 6 nights in Mar 2022

10/10 Excellent

Tailen

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2021
Response from Álvaro García on Oct 8, 2021
Buenas tades Ha sido un placer tenerle alojado en nuestro Hotel, esperamos volver a verle muy pronto. Un cordial saludo Álvaro G-Espahotel

8/10 Good

Wai Mun Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location with shop, eat and sight seeing
We stayed at the 9th floor that there do not equip an open window. The location is good while the breakfast is ok.
Stayed 4 nights in Dec 2019

10/10 Excellent

KentFeng, Florida

Traveled with family
Liked: Cleanliness, amenities
Great place to stay. Great location and convenient to everywhere. Breakfast room gas great view and the food is excellent.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
The situation is excellent, the room is big with a window overlooking the Gran Via. Despite this it is relatively noise-free. The décor and amenities are a little tired. Staff were helpful and friendly. Access to the hotel reception was not the easiest I have encountered.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, nice rooms and friendly staff. Would stay here again.
Stayed 2 nights in Sep 2019

8/10 Good

jabri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay in again
Service impeccable, hôtel bien placé, la petite cuisine est bien pratique,
Stayed 4 nights in Aug 2019

8/10 Good

Ozzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location, bus and metro close by , downtown and walking distance to everything!
Stayed 2 nights in Jul 2019

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great visit!!
The staff was phenomenal!! They were friendly, helpful and very polite!! Great location. it was so nice that i extended my visit one more day and they accommodated me!! the only drawback was the tub was very difficult to get in because it’s so high.
Stayed 3 nights in Jun 2019

8/10 Good

yigal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Verey nicever
Stayed 4 nights in Jun 2019

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación, atención y instalaciones. No hubo nada mal.
Stayed 1 night in Mar 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for visit to Madrid
This was the second time that we have stayed here, and we hope to visit again. The property is in a perfect position for exploring the city and local area. Easy connection to airport by metro. Friendly and helpful staff. Great value for money. Would strongly recommend.
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location and The cleanliness of the apartment and it’s Capacity
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked upgraded bathroom and heavy blankets in room.
Stayed 7 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location to Rome around Madrid.. English speaking reception staffs. Good breakfast
Stayed 2 nights in Oct 2018

8/10 Good

Charles, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location right near Plaza de Espana and not far from Palacio Real.
Stayed 4 nights in Oct 2018

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Very nice hotel in a great location. Walking distance to many major locations. Highly recommended
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveler

Stayed 3 nights in Sep 2018

10/10 Excellent

Doug, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, very helpful staff, good food and very clean and well maintained
Stayed 5 nights in Sep 2018

6/10 Okay

José

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

2/10 Terrible

Jim, Florida, USA

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad experience in check-inn. Person at desk was rude. Also, lady in the breakfast room was rude. Tables were available. When I asked her to be seated because I have a tour waiting she responded that next time I need to wake up early. Hotel in a poor condition a bad smell In sime areas.
Stayed 4 nights in Jun 2018

8/10 Good

jacqueline

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2018