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Reviews of Eurostars Gran Madrid

4 out of 5
Eurostars Gran Madrid
Avenida de la Vega, 22, Alcobendas, Madrid

Reviews

8.6

Excellent

Rating 10 - Excellent. 262 out of 564 reviews" "
Rating 8 - Good. 228 out of 564 reviews" "
Rating 6 - Okay. 44 out of 564 reviews" "
Rating 4 - Poor. 23 out of 564 reviews" "
Rating 2 - Terrible. 7 out of 564 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Convinient
Stayed 1 night in Oct 2023

8/10 Good

Amy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near rail, but more than an hour from center
When we could not find something more central, we booked this hotel north of the center for a 2 night stay. From the train station it is about a $35 cab ride. But its only a 5 minute walk to the rail. Getting to the Prada Museum required two switches and took just over an hour, but the subway system can really get you anywhere. Othwerise our room was a little noisy but beds were big and hotel was nice.
Stayed 2 nights in Oct 2023

8/10 Good

Noe

Traveled with family
Liked: Cleanliness, staff & service, amenities
Property was great, room was clean and comfortable, but the walls are paper thin. So thin that it felt like one neighbor was flicking the switches in our room as the switches were so loud, and the other neighbor’s TV sounded as if our TV was on.
Stayed 1 night in Oct 2023

10/10 Excellent

Ari

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Victoria, Chino Hills

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great the employees were very friendly
Stayed 2 nights in Oct 2023

10/10 Excellent

Mara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Arnold

Liked: Amenities
Friendly staff and nice hotel
Stayed 1 night in Sep 2023

10/10 Excellent

JUAN ALFONSO, CORDOBA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
GRAN ALOJAMIENTO. PERSONAL FABULOSO. UN ACIERTO.
Stayed 1 night in Jul 2023

8/10 Good

Eduardo

Traveled with family
Liked: Staff & service
Nothing unique about the property.
Stayed 1 night in Jun 2023

8/10 Good

tang

Business traveler
Liked: Cleanliness, staff & service
Stayed 4 nights in May 2023

10/10 Excellent

Nawal

Stayed 3 nights in Feb 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2023

10/10 Excellent

Israel

10/10 Excellent

Marines

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, free parking, hand written note on room. Great location, super clean, big room. Excellent option
Stayed 1 night in Nov 2022

8/10 Good

Enrique Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2022

10/10 Excellent

Alessandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Good
Stayed 1 night in Oct 2022

6/10 Okay

Efraim, ondara

Traveled with family and small children
Liked: Cleanliness, amenities
Nice hotel for a one or two night stay, somewhat outdated rooms but comfortable and clean
Stayed 1 night in Aug 2022

10/10 Excellent

Pablo

Stayed 2 nights in Aug 2022

8/10 Good

alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Anatolie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Sonsoles de

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2021

10/10 Excellent

Verified traveler

Stayed 2 nights in Sep 2020

2/10 Terrible

Verified traveler

Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it all around, the location was great and the staff was very helpful
Stayed 1 night in Mar 2020

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to Metro Station
Mainly picked this hotel because it was a block from the metro station with free parking and easy to get to/from downtown Madrid with extended zone pass (but outside Zone A). Room was actually very nice and modern, business class hotel type. Heat worked and WiFi was good. Shower was hot and large volume of flow. Staff was friendly and helpful, but didn't know about the tourist pass for the Metro. Street and room were quiet and bed comfortable. Underground parking was safe with not issues. Stores and restaurants within walk from hotel. Would stay here again.
Stayed 1 night in Dec 2019

8/10 Good

Rudy, El Guijar

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The lobby has this spray with a very pungent smell we could all do without 😉
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Property was relatively cheap for the location, but definitively can’t be rated as 4 stars. The restaurant was closed Friday night when I arrived and during the weekend for dinner. Parking is free on premises.
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free and safe car parking underground, the staff hospitality.
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room 215 had a terible smell of smoke / cigarette.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Gym could be much better, it has the bare minimum!
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was very worn and just in need of repair. The staff was friendly, but the whole hotel could just use a complete overhaul. In my bathroom the sink was cracked, the shower marble was broken and one of the shower jets was completely broken and just hanging on the side of the shower stall. The breakfast left a lot to be desired. There are several close hotels that cost less and are in much better shape. I don’t recommend.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

8/10 Good

Jim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Stayed 1 night in Sep 2019

8/10 Good

Junjan, Florida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, clean rooms but no restaurant service... just pizza 😳
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I regret to say that the property didn’t live up to the potential. It’s a modern building with nice furnishings but lacks some basic necessities. There is no place to buy refreshments during the nights. The restaurant closes on the weekends so there is no way to order food. The WiFi bandwidth was terrible. But the worst part for me was the hard as stone beds. We couldn’t get a good night sleep because of this.
Stayed 1 night in Sep 2019

8/10 Good

Lina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AC system not adequate
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel with thin walls
The room was clean, a bit small and unfortunately the walls were a little thin. The mattress was a spring mattress and was hard. The front desk lady was very friendly and very helpful!
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness
Champagne and fruit unfused water when you arrive. Coffee and bfast
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019

8/10 Good

cd, alcobendas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property is a little bit far away from the city center, if you plan to visit the center this is not the hotel you want because although the metro service reaches this hotel location you have to transfer between lines and pay for such transfer which makes your fare costly.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019