Ratings based on 354 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Business Travelersby Alessandro
Posted Oct 26, 2014 on Hotels.com
for Everyoneby A verified travelerfrom Oklahoma, USA
Excellent stayPosted Oct 22, 2014
Very nice hotel and friendly, attentive staff! Very pleased with my 4 day stay.
for Everyoneby A verified traveler
nice hotel in quite location,near metro station.Posted Oct 19, 2014
The view from hotel window is beautiful,room looks very modern.Restaurant is nice and food very good.
for Business Travelersby A verified traveler
Posted Oct 17, 2014 on Hotels.com
for Couplesby Alietfrom Miami, FL
Can't beat it!Posted Oct 17, 2014 on Hotels.com
Great 3 nights in Madrid! Eurostars is a great value and a true 4.5 to 5 star experience... unlike other hotels in Europe.
for Couplesby A verified traveler
Posted Oct 13, 2014 on Hotels.com
for Everyoneby A verified travelerfrom MIAMI, FL, USA
EXCELENTPosted Oct 9, 2014
Cons: EVERYTHING IS OK
Location: EXCELLENT, YOU FIND TRANSPORTATION, RESTAURANTS, SUPERMARKET, STORES,
IT HAS BEEN EXCELLENT, SPECIALLY THE HELP I DID RECEIVE FROM THE E,EMPLOYEES IN THE FRONT DESK.
by A verified travelerfrom Saudi Arabia
Hyped 5 star so calledPosted Oct 1, 2014
Pros: So so.
Cons: Guest care. Toiletries. Room comfort. Give value for money. Staff can be more receptive. .
Location: Metro 5 mknutes distance.
1. Not value for money. 2. Do not csre for guest comfort. 3. Room AC was not working properly for 2 days. 4. My colleague lost his laptop frlm recrption lobby while waiting. Breakfast was ok..
by A verified travelerfrom HONOLULU
RUN! TERRIBLE!Posted Sep 30, 2014
Cons: tell the truth. lower the price, drop the stars, couch the staff, transfer the whole building to a better location
Location: horrible, nothing around
overrated,way overpriced, far away, 1 hr by metro needs transfer, Staff clueless in giving any decent tourism info, no help at al, not even a map. I asked for extra pillows, it was delivered without pillow cases; Asked for olive oil received butter. Staff moody, Hotel has no leisure area, no patio, no rooftop, no gardens. Dry dark tasteless environment. I hated it but could not get another hotel and it was already paid. The room had a small TV, local channels only, and no movies or languages options. Again, NOT a 5 star! Bathroom has toiled and shower separated into 2x3 feet dark glass claustrophobic cubicles! the room view is for a construction site. Dinner overpriced, super small, slow amateur service. NOTHING around the area, a dry office area without ANY restaurants, shops, or attractions. The website seems to use different pics from the actual hotel. I couldn't wait to leave that black dark hole! NEVER again!
Recommendedby panchofrom Madrid
LimpiezaPosted Sep 30, 2014 on Hotels.com
Un gran hotel con todas las comodidades pero con una limpieza diaria de la habitación deficiente y muy "superficial"