City view

Reviews of Flat5madrid

Flat5madrid
C/ San Bernardo 55 5º, 55, Madrid, Community of Madrid

Reviews

8.2

Very Good

Rating 10 - Excellent. 138 out of 383 reviews" "
Rating 8 - Good. 165 out of 383 reviews" "
Rating 6 - Okay. 52 out of 383 reviews" "
Rating 4 - Poor. 16 out of 383 reviews" "
Rating 2 - Terrible. 12 out of 383 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020

6/10 Okay

Verified traveler

Liked: Cleanliness
The hotel was right by the metro. The elevator did not always work and we are on the fifth floor.
Stayed 6 nights in Jan 2020

8/10 Good

janet

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

aarthi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

6/10 Okay

JOSE

Business traveler
Liked: Cleanliness
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Stayed 4 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

10/10 Excellent

Anna Lovise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The staff was very helpful, and the room very nice, with plenty of towels provided. The air-condition worked well. There is a flamenco theatre within 5 min walk (much cheaper than flamingo clubs, and with student discounts!), and the Gran Via and cozy streets in the city centre were also within walking distance. Metro station really close to the flat. Nice common areas and a board of coupons that could be used around the city. And so cheap! Very happy with our stay! We got a taxi (€30 fixed price) to the airport at 5 in the morning, and just had to wait outside the flat for 15 seconds before an available taxi passed by!
Stayed 2 nights in Aug 2019

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
I really liked it here. The price was phenomenal and the staff was super friendly. Only thing to consider is the shower size. It's a bit small, so if you're a little on the heavier side, it might be a problem. I'm 5'10 and 170lbs and didn't have a problem, but did feel a little crammed in there. Besides that, everything was great. Can't beat the price
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little place to crash for a short stay. Close to metro. Lots of eateries around
Stayed 1 night in Jul 2019

10/10 Excellent

Andy, Hawaii

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the location, near everything. I liked the building, very quaint. I liked the room, simple and clean. The staff was friendly.
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2019

10/10 Excellent

Diana, Melbourne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, has lift access, friendly staff and a comfortable 1-night stay (private bathroom). Quick & easy check-in & check-out process.
Stayed 1 night in Jun 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

4/10 Poor

Erika

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The room failed to meet my standards. THe toilets were too small and whole building is not designed around a guest or traveller. THe lift is too small and clumsy to open and close without two people and hallway under lit at night. Doorway are too narrow and the bathrooms continually present a slip hazards . The security was was mediocre and requires better internal locks for bathroom and bedrooms . I felt vulnerable using a bathroom away from my room and valuables. I have given my feed back to the hotel staff who were wonderful. The building was never designed for a modern traveller or baggage issues and so access is challenging for anybody. The building is listed and difficult to modify and should never be used a hotel in my option based on current safety concerns. I would be better more suitable as offices or a private residence as they layout not been thought through at all.
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel. Close to metro. It was great to stay here.
Stayed 3 nights in Nov 2018
Response from Sandra Santos on Dec 18, 2018
Thank you for your opinion we hope to see you again soon. Kind regards,

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Convenient
Good Location only blocks from Gran Via, good check in and Sandra at front desk was very helpful..even called a good Taxi service to Airport 30 E .Rooms were clean and comfortable.Coffee at Tim Hortons across the San Bernardo St. Suggest that you do a daytrip by tour bus 24 E or train ? to ancient walled city of Toledo . Best Restaurant Canas y Tapas on Plaza de Celenque 1 , only a couple blocks off Plaza Mayor excellent food and beer at low prices .Walking distance about 15 min. Madrid is an awesome city with parks ,castles and Royal Palaces, Do 2 day hop on /off for 13 E....Enjoy Madrid !!
Stayed 3 nights in Oct 2018
Response from Sandra Santos on Nov 2, 2018
Thank you, Mr Wayne, for your comments and for all of the recommendations which will be very useful for other guests. It was a pleasure to have you as guests. We hope you visit us again soon. Best regards

10/10 Excellent

Willem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple, but good!
Small apartment style place, good for a single night or when travelling on a budget.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and firefly staff Good location. I was not sure about share bathroom but surprisingly it was enough available and it was very clean.
Stayed 1 night in Oct 2018
Response from Sandra Santos on Nov 2, 2018
Thank you for your comments. We hope you visit us again soon. Best regards.

8/10 Good

Myrna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Roger, Colombia

Liked: Cleanliness, staff & service
A decent/good hotel if you want a place to spend the night. It has A/C, which is important in the summer. The person in the reception was nice. Shower and bath room shared. The standard was not high enough for me to make me want to hang out there, but it was fine to spend the night.
Stayed 1 night in Aug 2018

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Great location. Centrally located between several attractions.
Stayed 3 nights in Jul 2018

10/10 Excellent

alex, sf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and very helpful staff. I also like the cafe
Clean and very helpful staff. I also like the cafe
Stayed 2 nights in Jul 2018

8/10 Good

Helen

Liked: Cleanliness, staff & service
Cheap hotel.
Cheap hotel. Great location. Tiny rrooms and bathrooms. Avoid 501, 2 and 3 if you don't want to be woken by lift. Bathroom is unusable in 503 it was so small. Staff were great about changing room. 505 much better. Maintenance issues; cracked sink and shelf in bathroom. Shower is tiny! Clean. Staff very friendly and helpful. La dona cafe great breakfast for the voucher given. Open 24/7. Leaf walking tour excellent. Macarena is a great spanish restaurant round tbe corner. Needs sign outside as taxi couldn't find it. It is at 55!
Stayed 4 nights in May 2018

4/10 Poor

Andy, London

Disliked: Cleanliness, property conditions & facilities, room comfort
beautiful entrance to the building at street level, but that's where the beauty ended. I was on the 5th floor of the building and using the lift was almost impossible as the door of the lift was very often left open and so it couldn't be called, luckily I'm fit enough to climb the stairs to the 5th floor, or else I'd have had some long frustrating waits for the lift. The room was adequate, however it was dirty, the wardrobe was on such a slope that it leant and one door kept swinging shut and the other open! There was also some suspect/dangerous wiring. The 'original' windows were not maintained, paint old flaked off and bare wood showing and looked like they belonged to a derelict building. The shared bathroom /toilets were also dirty and no plug for the sink, lightbulbs were missing, generally quite shabby. the bath mat supplied to us as guests was of poor non absorbent material and stuck to my feet when getting out of the shower. shall I go on ???
Stayed 3 nights in May 2018

4/10 Poor

jungmin

Disliked: Property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay while visiting Madrid
Helpful staff, clean and quiet hostel with shared bathrooms, very well located (just outside a metro exit, close to Gran Via and historical Center of city, good eateries close by), reasonable price.
Stayed 1 night in Jan 2018
Response from Sandra Santos on Jan 30, 2018
Thank you for your opinion, Claude! We hope to see you again soon. Kind regards,

10/10 Excellent

janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, staff and place!
Stayed 2 nights in Dec 2017

8/10 Good

Dalyssa, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to restaurants and bars
Love the location. Walk 5 minutes in either direction and you'll find great places to eat and drink, as well as some of the popular tourist attractions. Staff was fine. Rooms were clean. Main space was comfortable. Bathroom was VERY tight, especially the shower. Would not recommend for anyone overweight or over 6 ft tall.
Stayed 3 nights in Jun 2017

8/10 Good

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Great value close to every where in Madrid short stay sure to stay there again
Stayed 1 night in Jul 2017

6/10 Okay

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Place is clean and tidy. It is on the fifth floor but the lift worked. Unfortunately the air conditioning seemed to make the room hotter and we could not sleep as it was so hot
Stayed 3 nights in Jun 2017

10/10 Excellent

Ana and Angel, Georgia, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel - Close to everything!!!
It was a bid challenging finding the hotel and specially finding a parking spot. However, the hotel is close to everything, very safe area, the common areas and room were clean and had a great vive to it. We used the breakfast area one time, which was good and a good variety of food.
Stayed 3 nights in May 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Really lovely budget hotel
Very small room and small shower, barely fit in. Spotlessly clean, comfy bed, slept well. Basic breakfast in bed, really well presented and cute little things like a good morning message and lollipops on the pillows. Really friendly and very helpful staff happy to book restaurant for us.
Stayed 2 nights in Apr 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flat Five Madrid. A Great Base in Madrid
We were very pleased with the hotel and would definitely stay there again on our next trip!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Tiny
Tiny rooms. This is a hostel, even if the word hostel is not in the name.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no hot water bed bugs
strong smell of excrement.no hot water in shower! drains blocked discovered bites in morning most likely bed bugs

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
9/10
The front desk staff were very friendly ! the area is full of bakeries and markets and close to main metros the room has an old feel too it ! felt very authentic overall would stay again .

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel situated in the center.
I had a good experience with the hotel stuff. They speak fluent English and are helpful with everything. Room is very nice. Thank you!

8/10 Good

Lachezar

Liked: Cleanliness, staff & service
Disliked: Room comfort
Affordable and clean
Staff is friendly and helpful. Location is top and the price is affordable. But the rooms are very small and it is noisy from the street. The windows need replacing.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities
Good value in centre Madrid
A great little place to stay Only complaint would be if you were on the large size you would have a problem getting into the shower in room 505

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good cenntal location
Visiting our daughter who works in Madrid. Good location close to bars, restaurants and the metro.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
one night
shared bathroom, not worth 60€, room small

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort