Ratings based on 415 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wasington DC

Great hotel in the heart of Madrid

Posted Jun 23, 2015
excellent old world hotel with clean and comfortable rooms
5 out of 5
Recommended
for Families
by A verified traveler from santiago

nice good place near metro and shopping

Posted Jun 22, 2015
nice good place near metro and shopping and good restorants, safe place
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Great hotel with wonderful staff!

Posted Jun 15, 2015
Pros: Service was top notch...very accommodating!
Cons: All was great!
Location: Prado Museum Great Tapas Restaurants Shopping was great! 3 hour drive to Rioja wine country
Perfect hotel as is located close to the Prado, fantastic Tapas restaurants, and awesome shopping. We rented a car and it was 2 blocks from the hotel! Our first trip to Madrid and I would highly recommend this hotel to anyone going for a first trip...in fact we are staying at the hotel again on our way back to the states.
5 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala

Very well situated

Posted Jun 6, 2015
We had a wonderful time staying at this beautiful and well located hotel. We had a very good bufet for breakfast and shopping at Calle Serrano was very handy. Also very good restaurants all over the neighborhood specially PLATEA just next to the hotel. At this place you can have a snack for lunch or dinner and choose among a wide variety of dishes.
5 out of 5
Recommended
for Everyone
by A verified traveler

ALWAYS A VERY NICE HOTEL!

Posted Jun 2, 2015
Pros: STAFF, EVERYTHING!
Cons: THE ROOMS ARE A BIT SMALL, AND THE BATHROOM IS NOT VERY CONFORTABLE.
Location: THE BEST LOCATION IN MADRID: THE BEST SHOPS AND RESTAURANTS ARE NEARBY.
THE STAFF IS GREAT!! CONCIERGE IS ALWAYS VERY HELPFUL.....VERY NICE HOTEL; VERY NICE BREAKFAST, EXCELLENT SERVICE. YOU FEEL TRULY PAMPERED. THE ROOMS ARE A BIT SMALL, AND THE BATHROOM IS NOT VERY CONFORTABLE, BUT THE REST MAKES IT UP FOR THESE DETAILS.
5 out of 5
Recommended
for Everyone
by A verified traveler from Serbia

Middle age couple

Posted May 17, 2015
Very nice part of the town; few excellent restaurants in neighborhood; for shopping great position; we loved dry Martini bar in the lobby; red level worth extra money; not far from museum quarter;
5 out of 5
Recommended
for Everyone
by A verified traveler from mexico

Posted May 6, 2015
Very nice hotel. I would certainly recommend it. Very nicely decorated. Good location
4 out of 5
Recommended
for Everyone
by A verified traveler

Super gelegen zw Altstadt und Shopping viertel

Posted May 5, 2015
Pros: Lage, freundliches Personal
Cons: Coffemaker und Bügelbrett im Zimmer Terasse wirkt altbacken
freundliches sauberes Hotel im Nobelvorort Salamanca Hop on Hop off Bus mit beiden Linien direkt vor der Tür, vielle Restaurants in unmittelbarer Gehweite Für ein LHW fehlt allerdings ein Pool und etwas umfangreichere Zimmerausstattung, Frühstück ist sehr teuer
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 3, 2015
Pros: Excellent service and staff very helpful.
Cons: Standard bedroom very small and we paid extra for an upgrade.
Very comfortable hotel within easy walking distance of the top attractions in Madrid.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, well located

Posted May 1, 2015
Pros: Location good, well appointed
Cons: They told us they upgraded us to a larger room. It was very small, I would have hated to see the other room
Pleasant experience, helpful staff. Room was vey small