Ratings based on 172 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Dallas, TX

Great Service but Terrible Room

Posted Jul 18, 2014
Pros: Service and buffet.
Cons: Room needs refresh and a more comfortable bed
Location: Location was outstanding
The hotel was not as depicted on the Expedia website. Our jr suite had a view of a staircase and the room seemed to be in desperate need of new paint and overall refresh. In the bathroom some corners showed layers of mildew/rust and one of the bathroom showers did not drain properly so when you took a shower it flooded the room. The only highlight were the staff and breakfast buffet. The staff were very service oriented and professional.
5 out of 5
Recommended
for Everyone
by Helen from Gloucester

Great Hotel in Madrid

Posted Jun 24, 2014
Pros: Location, quality, cleanliness and facilities.
Cons: Can't think of anything else we could have asked for!
Location: Good access to all main sights and museums in Madrid. Cocktail bar and Hard Rock cafe in the hotel. Quality of rooms was excellent.
Fantastic hotel which was everything we could have wanted. We booked the Premium Red Level rooms and were not disappointed - well worth the extra. Great location and excellent staff. Cocktail bar in the hotel was also well worth a vista. All in all a really enjoyable few days and would definitely visit and book this hotel again.
5 out of 5
Recommended
for Everyone
by MK from California

Posted Jun 14, 2014
Walking distance to everything. Nice staff. The Red Level is worth the extra cost. Lots of dining and shopping very close.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel in an excelent location in Madrid.

Posted Jun 9, 2014
Pros: Location.
Location: It is one block from Ten con Ten a very nice Bar & Restaurant. Also one block from Serrano, one of the most elegant avenues in Madrid.
It is a luxury hotel with very nice staff at your service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 29, 2014
great staff. so helpful and courteus. very well situated, nice neighbourhood.
4 out of 5
Recommended
for Everyone
by A verified traveler from Central America

Great Stay at Great Hotel in a Great City

Posted May 27, 2014
Pros: Service, Staff willigness, Location
Cons: More Space
Location: Location fantastic. Walk around is a pleasure (Gran Via, La Castellana, Cibeles,). 2 Fantastic Restaurant walking Distance: El Paraguas Ten Con Ten
Quite nice experience at this hotel; My wife and me had a special room with Red Level Service. Staff at Red level Floor was extraordinary, friendly and colaborative. The snack and drink facility at Red level floor was excelent. The room, even the small space, was nice, with all service, good A/C, light system etc. Breakfast is good enough, Not Great. And Finally the location, which is excelent and convinient. I would surely recommend Melia FĂ©nix to Friends.
5 out of 5
Recommended
for Couples
by A verified traveler

Great hotel in excellent location.

Posted May 21, 2014
Pros: Everything
Location: Everything is close by, shopping, dining,and landmarks that you want to visit
Couldn't have been happier with our stay! Hotel was perfect and staff was very attentive.
5 out of 5
Recommended
for Everyone
by A verified traveler

good location , Taxi stop around conner

Posted May 20, 2014
cheap breakfast across the street. $ 3 with coffee
4 out of 5
Recommended
for Everyone
by lou from oxford

Charming old fashioned hotel

Posted May 12, 2014
This hotel is in a great spot close to the Salamanca district! The rooms are very comfortable and the staff are helpful and charming
5 out of 5
Recommended
for Everyone
by Linda from Maryland

Fabulous place to stay

Posted May 7, 2014
Pros: The staff!
Location: An easy walk or short bus ride to the major art museums. Metro, major bus stops and taxi stand just around the corner. Very convenient location.
A wonderful hotel located just off Plaza Colon. I arrived after an overnight flight and was able to check in early. The room was not large, but beautifully appointed, spotless, very comfortable and quiet. There is a lovely breakfast room, bar, dry bar (tea) and restaurant, as well as a business center with free computer use. Everyone on the hotel staff was delightful, very gracious and helpful. It's a bit pricier than nearby hotels but well worth the markup. It was a uniformly great experience - will definitely stay there again.