Ratings based on 862 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very comfortable with good restaurant

Posted May 19, 2015
This is a great hotel for an overnight between flights. We were surprised by the quality of the service and the restaurant.
3 out of 5
by A verified traveler

Dated for a Hilton

Posted May 19, 2015
Dated look to it. Staff was friendly. Restaurant extremely overpriced. Would look elsewhere if you are staying near the airport. You can find the same quality for much less. Beds were hard as well. We are usually not picky either
4 out of 5
Recommended
for Everyone
by A verified travelerfrom seville

Driver on airport shuttle helpful finding atm

Posted May 13, 2015
FOUND dark hairs in shower meant not well cleaned - disappointing
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohio, United States

Convenient!

Posted May 12, 2015
Pros: Convenience, cleanliness, comfort...
Cons: Bathroom doors
Location: Perfect for shuttling to and from airport/Cercanias line.
The hotel was just about perfect for our needs. We were in Madrid for two night and one day, and wanted to be close to the airport for our morning departure, but still be able to easily access downtown Madrid. The continuous Hilton shuttle to and from the airport was convenient - only a few minutes wait each time we took it. From the airport it was easy and quick (around 35 minutes) to take the Cercanias train (C-1 line) to the Prado or the Royal Palace stops. The room was clean and comfortable, the food was good, the front desk staff were helpful, and the free internet (only in the lobby) was useful. I didn't choose the room with breakfast option, but perhaps should have, since the full breakfast buffet was 25 euros per person! Also, the bathroom design was beautiful but a little funny, with frosted glass doors that didn't completely shut. Other than those small details, the stay was perfect.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2015
Perfect hotel near airport, needed for an early flight
5 out of 5
Recommended
for Everyone
by A verified travelerfrom coventry

Posted May 9, 2015
Excellent airport hotel with free shuttle provided, and an excellent breakfast with a very good selection of food. Fully recommend
4 out of 5
Recommended
for Everyone
by A verified travelerfrom s

Posted May 2, 2015
Nice hotel we booked without knowing the name and was very happy with hotel overall.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom florida

Very convenient to the airport

Posted Apr 22, 2015
Pros: Location primarily
Cons: Bed was somewhat hard, pilllows small
Location: Perfect for overnight airport stays
Our stay was overnight in between flight. Excellent staff, good food and nice accomodations
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Excellent airport hotel

Posted Apr 9, 2015
Pros: Personnel were welcoming and provided complete, timely and excellent service.
Cons: Due to the size, as you go to your wing elevator on the first floor there is a sense of darkness or emptiness, even when the hotel might be quite full
This was an overnight stay. Arrived on a late evening flight and left on a morning flight the next day. All staff were efficient and welcoming. Each made an effort to provide me with information I might need, often before I asked for it. The room was clean with wonderful sheets and a glass enclosed modern bathroom with a private toilet room. The fastest way to get a quick meal late at night was at the bar. There I felt very comfortable and respected as a single woman traveling alone. The check-out staff inquired if I would want to join Hilton Honors. Normally I do not join programs as I dislike the blizzard of email. The polite woman indicated that members receive bottled water which immediately saved me 5 Euros. I most most happy to join especially after having had such a good experience. In short, I did not feel deprived in any way after having had a beautiful vacation at a villa in Andalucia where I felt pampered and welcome.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent!

Posted Apr 9, 2015
Excellent in all areas! Staff extremely helpful only near airport and not in city.