Ratings based on 804 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom florida

Very convenient to the airport

Posted Apr 22, 2015
Pros: Location primarily
Cons: Bed was somewhat hard, pilllows small
Location: Perfect for overnight airport stays
Our stay was overnight in between flight. Excellent staff, good food and nice accomodations
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Excellent airport hotel

Posted Apr 9, 2015
Pros: Personnel were welcoming and provided complete, timely and excellent service.
Cons: Due to the size, as you go to your wing elevator on the first floor there is a sense of darkness or emptiness, even when the hotel might be quite full
This was an overnight stay. Arrived on a late evening flight and left on a morning flight the next day. All staff were efficient and welcoming. Each made an effort to provide me with information I might need, often before I asked for it. The room was clean with wonderful sheets and a glass enclosed modern bathroom with a private toilet room. The fastest way to get a quick meal late at night was at the bar. There I felt very comfortable and respected as a single woman traveling alone. The check-out staff inquired if I would want to join Hilton Honors. Normally I do not join programs as I dislike the blizzard of email. The polite woman indicated that members receive bottled water which immediately saved me 5 Euros. I most most happy to join especially after having had such a good experience. In short, I did not feel deprived in any way after having had a beautiful vacation at a villa in Andalucia where I felt pampered and welcome.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent!

Posted Apr 9, 2015
Excellent in all areas! Staff extremely helpful only near airport and not in city.
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect for a stop over.

Posted Apr 5, 2015
Lovely hotel and great breakfast. The Churos and chocolate where delicious!
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing overnight stay

Posted Mar 31, 2015
This was a breath of fresh air coming from a 10 day excursion in Morocco. Great food, wonderful shower and the bed was divine
3 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco

OK Hotel, Virtually Impossible to Find Using GPS

Posted Mar 14, 2015
Pros: Nice room, quiet, comfortable bed.
Cons: The hotel absolutely needs to solve the problem that entering their stated address on GPS doesn't get you there. Bathroom floors are slippery.
Location: Hotel is located in a wasteland just off the freeway, with nowhere to walk to, no restaurants or metro transportation nearby.
The hotel was fine, but finding it was a real problem. Entering the offical hotel address, Avenida de la Hispanidad 2-4, on GPS initiates a wild goose chase. We finally located the hotel only by returning to the airport after an hour of futility, and following the Hilton bus from there to the hotel. The hotel staff tiredly admitted that this a constant problem, and gave us a completely different address to enter on GPS in order to find the hotel in the future. This is a pivotal problem that hotel management appears to be clueless in resolving, other than giving out a completely different address to enter on GPS to those who do manage to get there. An indication mangement there is definitely not up to Hilton standards.
Comment from Hotel Management
Mar 24, 2015 by Marta Sanz, Hotel Management
Dear Mr. Donald, I would like to thank you for taking the time to share your valuable feedback. We are grateful for bringing out the issue and I want to apologise from the whole team for causing the inconvenience during your stay. We would take all the immediate actions to make sure that this issue would be resolved as soon as possible. Thank you again for your feedback. It would be used to make sure that we improve and grow to provide better service for our guests. With best regards, Marta Sanz Public Relations Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Brunswick

Beautiful, pleasant. WiFi not included.

Posted Mar 5, 2015
I loved this hotel and I would go back in a heartbeat, but I really think there should be free WiFi in the rooms. 25 € per night for a mediocre connection is a bit steep. Aside from this, the rooms are immaculate, the service desk is very helpful and speaks English well. Thank you for a pleasant experience.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Antonio, TX

Modern hotel very close to Madrid Airport

Posted Feb 22, 2015
My husband and I stayed here prior to flying to US the following morning. Hotel staff were excellent, very helpful. The hotel is very clean and ultra-modern. The lobby and public spaces are beautiful and convenient. The gym looked nice and new, although I didn't get a chance to use it during my short stay. The bar had good food, although pricey for Madrid standards. The room is comfortable and large. The bed was a king, but not super-comfortable. The bathroom was very clean but super-modern with a weird open layout into the sleeping area, without a traditional door. There is a free shuttle to airport every 20 minutes during the day. Overall, an excellent hotel and very convenient to airport, especially if you are traveling in the morning and want less hassle getting to the airport.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Portugal

Ideal for Airport

Posted Feb 17, 2015
Pros: Staff. Location. Restaurant.
Cons: Remove wifi charge.
Location: ideal for motorway and airport.
Stayed overnight before flying out the following day, very convenient for both airport and motorway. Service provided by and attitude of staff were excellent. Restaurant is very good. We had the Valentines a Day set menu which was first class. Room rate - very good value for money. Only criticism - charge for use of wifi. Overall - an excellent hotel ideally situated for the traveller.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Valencia

Ha sido buena. Nos gustó la piscina climatizada.

Posted Jan 26, 2015
Para llegar al Hotel hay que saberlo hacer de antemano o utilizar GPS, de lo contrario es muy complicado. Nos hemos beneficiado de una oferta más económica y no nos podemos quejar. Hemos encontrado agradable la piscina climatizada con sus chorros de hidromasaje. Existe un bar, pero no puedes ver un partido de futbol cómodamente.