Ratings based on 887 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Lauderdale, FL

Great hotel close to the airport

Posted Jun 21, 2015
The rooms are very comfortable the breakfast was outstanding.
4 out of 5
Recommended
for Everyone
by A verified traveler from Duisburg

Businesshotel.

Posted Jun 2, 2015
Vom Terminal 4 aber 20 min mit dem Taxi (€20) oder Shuttle. Ungemütliches Frühstück im Atrium
4 out of 5
Recommended
for Families
by A verified traveler from Palm Springs, CA

Considering its location, the hotel was acceptable

Posted Jun 1, 2015
Pros: see above
Cons: The menu. So short and every day the same one.
Location: Walk in a cemetery!
I want to give a special kudos for the staff. They were incredibly warm and welcoming, which set the tone of our stay off on the right foot. I couldn't believe the doorman, who went out of his way actually dancing to greet us each day. On the other hand, we weren't very pleased with the eternal menu, only one menu being served in the lobby/bar as well as in the restaurant! The lobby itself was gloomy - perhaps because they cater to business people who don't care. Idem for the grounds. Fortunately, we don't mind walking in cemeteries!
5 out of 5
Recommended
for Everyone
by A verified traveler from austin tx

Love it

Posted Jun 1, 2015
We love to stay at this hotel. The staff are very friendly and make you feel sooo welcome. The room are so clean and the breakfast its very nice. This is our second stay there and we definatly go back when we are in Madrid
5 out of 5
Recommended
for Everyone
by A verified traveler

Very comfortable with good restaurant

Posted May 19, 2015
This is a great hotel for an overnight between flights. We were surprised by the quality of the service and the restaurant.
3 out of 5
by A verified traveler

Dated for a Hilton

Posted May 19, 2015
Dated look to it. Staff was friendly. Restaurant extremely overpriced. Would look elsewhere if you are staying near the airport. You can find the same quality for much less. Beds were hard as well. We are usually not picky either
4 out of 5
Recommended
for Everyone
by A verified traveler from seville

Driver on airport shuttle helpful finding atm

Posted May 13, 2015
FOUND dark hairs in shower meant not well cleaned - disappointing
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio, United States

Convenient!

Posted May 12, 2015
Pros: Convenience, cleanliness, comfort...
Cons: Bathroom doors
Location: Perfect for shuttling to and from airport/Cercanias line.
The hotel was just about perfect for our needs. We were in Madrid for two night and one day, and wanted to be close to the airport for our morning departure, but still be able to easily access downtown Madrid. The continuous Hilton shuttle to and from the airport was convenient - only a few minutes wait each time we took it. From the airport it was easy and quick (around 35 minutes) to take the Cercanias train (C-1 line) to the Prado or the Royal Palace stops. The room was clean and comfortable, the food was good, the front desk staff were helpful, and the free internet (only in the lobby) was useful. I didn't choose the room with breakfast option, but perhaps should have, since the full breakfast buffet was 25 euros per person! Also, the bathroom design was beautiful but a little funny, with frosted glass doors that didn't completely shut. Other than those small details, the stay was perfect.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2015
Perfect hotel near airport, needed for an early flight
5 out of 5
Recommended
for Everyone
by A verified traveler from coventry

Posted May 9, 2015
Excellent airport hotel with free shuttle provided, and an excellent breakfast with a very good selection of food. Fully recommend