Ratings based on 9 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
100% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
by Frequent Traveller from London

Well located, clean and friendly but...

Posted Sep 30, 2013 on Hotels.com
This hotel is a few yards from a main tube station and easy walking distance to the Royal Palace, Prado and Plaza Mayor. It was clean and the staff were friendly (although spoke little English). Only two downsides - at least 3 rooms were very close to the reception desk, including mine, which meant I could hear the phone, fax and doorbell ringing at all hours. The wifi didn't work at all during my stay.
4 out of 5
Recommended
for Personal Event
by Tania from USA

Great location

Posted Aug 4, 2013 on Hotels.com
The hotel was literally in the perfect spot... Right next to Puerta del Sol Plaza. It was close to many historical sites, restaurants and shops. It was cool enough in the room where I could close the windows at night as it is always loud outside being so close to the plaza center. The room was a perfect size for me and very clean. The hotel staff was so sweet and helpful. The only down side was that the wifi did not reach my room on the upper floor and I literally had to stand right in front of the router in front of another person's room on the floor below me to send emails, texts and browse the net. Other than that, I enjoyed all aspects of the hotel and its location.
Comment from Hotel Management
Dec 16, 2013 by Direccion, Hotel Management
Thanks for your comments. The error wi fi was a matter of the operator. We have now changed and working properly. Thank you and hope.
5 out of 5
Recommended
for Everyone
by Scott from Springfield IL

Excellent location-Perfect to sleep-clean room

Posted May 29, 2013
Pros: Price and convenient
Cons: It is an old hostel. It is clean
Location: Many interesting places are close by
It is in the middle of every things. Not expensive- spend your money to eat all those good food in the area and drink (five 8 oz beer in the ice bucket for 3 Euros) The hostel is clean and the rooms are large enough. Bathroom is very clean and shower is great. Other hotels you pay for the lobby. Very friendly staff even their English is not perfect, they will help you some how. It was better than 3-star hotel in the area that I stayed before.
4 out of 5
Recommended
by A verified traveler

Friendly service and good value

Posted Aug 1, 2012 on Hotels.com
4 out of 5
Recommended
by John

Excellent value for money

Posted May 17, 2012 on Hotels.com
overall excellent value for money only complaint complete lack of info in rooms regarding fire exits and safety.
Comment from Hotel Management
Dec 16, 2013 by Direccion, Hotel Management
Thanks for your comments. Thank you and hope again.
4 out of 5
Recommended
for Couples
by A verified traveler from netherlands antilles

recommended

Posted May 12, 2012
small rooms but ok by european standards on 3ed floor reachable by very small elevator and stairs . Clean place,friendly personnel. great central location.
3 out of 5
Recommended
for Couples
by séb

Posted May 4, 2012 on Hotels.com
Le personnel est très aimable mais ne parle pas anglais du tout. Les photos de l'hotel sur internet ne correspondent pas du tout à la réalité.
Comment from Hotel Management
Dec 16, 2013 by Direccion, Hotel Management
Thanks for your comments. Thank you and hope again.
4 out of 5
Recommended
for Couples
by Yo inc from Quito, Ecuador

Great location, wonderful staff

Posted May 1, 2012
Pros: location
Cons: The 3 floors you need to go up to get to the hotel
Is located near Puerta del Sol, great location and close to everything. Also offers an airport drop off service that is great and not expensive.
5 out of 5
Recommended
by A verified traveler

Posted Jan 5, 2012 on Hotels.com
Now we know where to stay when we visit Madrid the next time. A very good deal for your money.
Comment from Hotel Management
Dec 16, 2013 by Direccion, Hotel Management
Thanks for your comments. Thank you and hope again.