Hallway

Reviews of Hostal Sil & Serranos

2 out of 5
Hostal Sil & Serranos
Fuencarral 95, 2º derecha, Madrid, Madrid

Reviews

8.6

Excellent

Rating 10 - Excellent. 153 out of 361 reviews" "
Rating 8 - Good. 174 out of 361 reviews" "
Rating 6 - Okay. 23 out of 361 reviews" "
Rating 4 - Poor. 8 out of 361 reviews" "
Rating 2 - Terrible. 3 out of 361 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Beth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very nice place and wonderful staff
Stayed 3 nights in Sep 2023

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hostel. It was clean , neat and the staff were very helpgul. We couldnot have asked for mote regarding location. Taxis, buses, the fabulous Metro were all mere steps away.thete wete so many places to eat and enjoy a glass of wine or two. Everyone was so friendly and helpful.
Stayed 1 night in Oct 2023

2/10 Terrible

Katja

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hostel is in a relatively good location and right between two metro stops, which is great. Sleep is difficult though due to noise in the street and noise in other rooms which goes right through the thin walls. It's also pretty hot and the AC doesn't work. Water pressure is so strong you have to barely open the faucet in the shower or you'll soak the entire bathroom as the shower head explodes upward. To reach the shower head, you must play basketball or be part-giraffe. Overall, the hostel probably rates a 2/5 but the front desk's attitude was so poor I give the place a 1. I made a mistake and thought I was booked to stay one more night than I was. Instead of contacting me when I dialed to check out, they said nothing. I didn't know until I woke up the next day to an early morning phone call. The man spoke in an elevated tone telling me they'd charged my card an extra night, you're welcome, and I had to leave right then. I packed up quickly and went to return the key. He then spoke angrily telling me the mess I'd caused them but they'd been able to pull it off for me, as though they'd done me some huge favor. At no point had I been told there was an issue. No one emailed, called, put a note under my door, anything. The man's comportment was unnecessarily rude and a continuation of the brusque way he treated me when I'd checked in. I lived in Madrid a long time. His behavior was not culturally typical.
Stayed 3 nights in Oct 2023

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic place.
Stayed 2 nights in Sep 2023

10/10 Excellent

Lya Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una noche
La habitación limpia, cómoda y bien dispuesta.
Stayed 1 night in Sep 2023

10/10 Excellent

Galin, Sofia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience: welcoming staff, attentive daily housekeeping, and very clean rooms. Excellent location.
Stayed 4 nights in May 2023

10/10 Excellent

Ilga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for Madrid centre on a budget
Great place, calls itself a hostel it seems, but really a hotel. Old fashioned decor but all good. Baths in large en suite bathrooms; friendly staff, great check in and check out times. The staff were really helpful with printing out my boarding pass and keeping our luggage well after check out. Great part of town too! Muchas Gracias,
Stayed 1 night in Nov 2022

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Magaly

Business traveler
Liked: Cleanliness
OK Hotel
As a professional who travels and stays in hotels across the globe over 200 nights a year, I use hotel.com to collect the reward nights. 'This hotel is phenomenal, great location, amazing service. And this hotel is not even part of the hotel.com VIP gold member exclusive, and it's worth it. Although hotel.com itself has declined greatly, the deals are now often the worst rooms in the hotel, hotels are not aware of the VIP member exclusive, and we never receive "guarantee late check out." at any of the gold exlsuive member hotels.
Stayed 1 night in Feb 2022

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Dec 2021

8/10 Good

Oliver

Liked: Cleanliness, property conditions & facilities
Not too bad!
This hostal is really well located near the 'Tribunal' stop on Madrid's metro system. The room I got was an acceptable size, and better than I would expect from somewhere that is 2 stars. My biggest complaint was that the hostal is noisy. Not from outside, but just the general noise of people on the corridors/in other rooms. Otherwise, good value compared to other properties in Madrid, very clean and well kept.
Stayed 2 nights in Nov 2021

10/10 Excellent

Alexandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
This is a quiet and pleasant little hotel, incredibly well located 3 minutes from the metro. You have a range of local shops, tapas bars and restaurants within walking distance. The rooms are large and very comfortable and very good value. Very clean, beds are comfortable, only issue I would say is that the water runs too hot or too cold, being tricky to adjust to the perfect temperature. Overall it´s a great value, close to everything and very nice staff.
Stayed 3 nights in Nov 2021

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

8/10 Good

Anne-Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Friendly staff. Small but clean and comfortable room.
Stayed 2 nights in Sep 2021

10/10 Excellent

Irina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and cozy!
First time booked hostal. It exceeded my expectations! Very cozy place. Feels like home from home!
Stayed 4 nights in Oct 2019

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Terrible never recomend it.Staff not professional.
Stayed 4 nights in Sep 2019

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotlessly clean and simple hostel
Spotlessly clean hostel in a laidback area. Very friendly helpful staff. Great position 2 minutes from metro so accessible to all areas of this wonderful city.
Stayed 4 nights in Sep 2019

10/10 Excellent

Jessica, Madrid Tribunal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location!! This hostel is at the heart of the city!! Very convenient!! Staff treated us like family!!! They were very accommodating gave us one of their apartments!! Beautiful and spacious!! Full kitchen!! Stayed 4 nights and had a great time!!! Definetly reccomend it!! Gracias Jose y Ricardo!!
Stayed 4 nights in Jun 2019

10/10 Excellent

FABIO FREDERICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019

10/10 Excellent

Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Very nice stay. All very good including the location.
Stayed 2 nights in May 2019

8/10 Good

Klimenty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a day ore two.
Good place to stay for what you paid. Nothing exceptional. Good fun aria to stay.
Stayed 2 nights in Apr 2019

10/10 Excellent

Zuzana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
We really enjoyed our stay at this hotel . Fernando at the reception was very nice and spoke good English (which we found was rare in the area) . We had a little problem finding the place even though our Uber driver dropped us off at the correct address . I think it was due to the fact that the picture of the building that the hostal uses is not actually the hostal. It was on the other side of the road and had graffiti on it . It looks like the same looking building but I little tiny bit shabbier looking (pic attached) . However we were very happy with the cleanliness of the room. We definitely recommend
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Good location. Easily walkable to all of centro Madrid.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, lovely people Good facilities. Metro next door
Stayed 2 nights in Dec 2018

10/10 Excellent

Googie, Arizona USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean older hotel with very pleasant helpful staff. Close to shops and dining. Close to metro. Would stay again when visiting Madrid.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great location, super service and clean room
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Sils and Serrano
We enjoyed our stay. The premises were convenient and relatively close to the centre. The service was efficient and punctual. The hotel over all made a very good impression, which was validated during our stay. WiFi worked.
Stayed 3 nights in May 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
This hotel is perfectly situated, absolutely spotless and an absolute pleasure to visit. Staff were excellent and friendly. Room was beautiful and incredibly well maintained, all amenities available and in perfect order. A simple little hotel, and a simple stay, but would definitely put it as 5-Star in its class.
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills but that is what I wanted
No frills but that is what I wanted. Very clean. Good location.
Stayed 3 nights in Oct 2017

8/10 Good

Bosky, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Had an excellent stay , very comfortable , spacious and clean rooms . Very close to the metro station and places to eat . Very short walk to the city centre . Only draw back was that the room did not provide for making coffee or tea . But Would surely recommend the hotel .!!
Stayed 3 nights in Sep 2017

10/10 Excellent

Hector, Caracas, Venezuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and good hotel well located.
The hotel is very good, clean, comfortable, the employees are very polite and try to help you with any information required. Well located close to Gran Vía and Puerta del Sol. Good restaurants closed by.
Stayed 2 nights in Aug 2017

10/10 Excellent

Hector, venezuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel hotel close to downtown Madrid.
Very well located, close to nice restaurants and cafeterias. Good shop are on the way. Museum of the history of Madrid on the way. Gran Vía and Puerta del Sol are very close. Two metro stations close to this Hostal. We enjoy our stay.
Stayed 2 nights in Aug 2017

10/10 Excellent

WEN MING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

10/10 Excellent

Veronique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Try this fantastic Hostal not far from El Centro!
The Hostal Sil occupies, like many in Spain, the 2nd and 3rd floor of the building. It is located in a very vibrant neighborhood with a lot of action (bars, stores, restaurants, etc.) and not too far by foot to the center of Madrid (grand via and Plaza del sol). Taxis are abundant in the area if you prefer not walking (not quite 1 mile) to discover the main points of interest. The bedroom at the Hostal was large, well appointed and very clean. They have a good wifi reception and a tv cable with numerous channel in English (if one is interested). Even though the room faced the busy street, we could not hear anything because of the double panel windows - which kept our room quiet and cool. It took a little time for the air conditioning work because it was 100 degrees outside. I would definitely recommend the Hostal, if you wish to discover what a real neighborhood looks and feels like in Madrid.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget hotel in lively area
Room was comfortable and clean. Good value for money in Madrid.

4/10 Poor

Toni

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Toni Brisbane, Australia
The gentleman on the reception in the morning who I understand was the owner was very rude and unhelpful at all times, even the other staff agree with my complaint. I asked him for some hot water and he said no this is a hostal, not a hotel! I asked him where the supermarket was and he pointed across the road and it did not open until 9am. The noise outside the room on the street at night was terrible with people yelling all night until 4am and shocking traffic with horns tooting all night. The general look of the hostal in the corridors was attractive and clean but the rooms are very dark. I would not recommend this hostal at all!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great area so close to centre without being in tourist central. Clean, large comfortable rooms and friendly, helpful staff. Also, 2 minutes from a fantastic juice bar!

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
don't waste time for searching and book that hotel
great location nice value cheap friendly stuff clean , i didn't use any transportation perfect location . thank you for making my trip to Madrid unforgettable

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

cathy, sheffield uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Very handy location, pleasant staff. Room was clean and quite comfortable. Large wardrobe, decent bathroom with toiletries and hair dryer. Lots of places for breakfast, including the Sideria right next door.

8/10 Good

L, New Zealand

Liked: Cleanliness, staff & service, room comfort
Incredible value for money
I stayed one night when I was in town for a Real Madrid football game. Excellent is perfect - 15-20 minute metro ride to the Bernabeu stadium or to most sightseeing places really. Hotel manager was excellent and very friendly with good English. Neighbourhood has tons of great quality and cheap eating places. Loved my stay here.

8/10 Good

Tim, Harrogate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a cool area
Really lovely room, in a very cool part of town. I'll stay here again

10/10 Excellent

peter, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hostal
we had a wonderful time, the hostal is very clean, friendly, secure, great location, have stayed a few times and always great,

10/10 Excellent

Katarina, Leeds, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hostal ticks all the boxes
Great location in a trendy neighbourhood plenty of cool shops, cafes, restaurants, bars open til late, perfect for young people who love busy nightlife! Walking distance to main tourist attractions very easy to get by. Very safe the building gets locked after midnight need to ring the buzzer to get in. Spacious rooms get cleaned every day fresh towells etc. Excellent value for money, definitely recommend! Personal favourite "La Musa Malasaña" cool little place with the best tapas! Practice your spanish no english menu.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
One night - quick visit to Madrid
Great location in the center, breakfast available right around the corner. Friendly and competent staff. Our room was a little on the small side, as it was to be expected right in the city. Unfortunately we found out that there is basically no sound insulation when a couple in the next room got down to business in the middle of the night..

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and great price!
Great experience and amazing price. We were a group of 3, and when we first arrived, we were shown a small room with 3 twins. For 10 euros more per night, we were shown a much larger room with 3 twins and an alcove with a double bed. We took that one and were very happy with it. 2 air conditioners in the room which worked perfectly (essential for visiting Madrid in late July when temperatures are over 40 C or 100 F). Wifi also worked well, and the front desk was happy to help with restaurant recommendations. The hotel is well situated on Fuencarral, which is a shopping street that heads down to the more central areas of Madrid.

8/10 Good

Patricia, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
We were a family of 4 and the rooms were very comfortable and surprisingly big. Internet very fast. The neighborhood noisy but understandably so because you are close to all amenities and in the heart of Madrid. The only downside if I may say is the lift being so small, but we decided to take the stairs most of the time. Service very good with staff willing to assist and very accommodating.