Triple Room | Select Comfort beds, in-room safe, desk, blackout drapes

Reviews of Hostal Veracruz

2 out of 5
Hostal Veracruz
Calle Victoria, 1, Madrid, Madrid

Reviews

8.2

Very Good

Rating 10 - Excellent. 135 out of 378 reviews" "
Rating 8 - Good. 162 out of 378 reviews" "
Rating 6 - Okay. 55 out of 378 reviews" "
Rating 4 - Poor. 15 out of 378 reviews" "
Rating 2 - Terrible. 11 out of 378 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Emilee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so helpful and stored my luggage for me while also letting me check in early. The rooms were clean and the location was ideal!
Stayed 1 night in Feb 2024

10/10 Excellent

Aiym

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great!
Stayed 3 nights in Dec 2023

4/10 Poor

Inderjeet

Stayed 1 night in Dec 2023

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location! Lots of restaurants near. Next to the shopping mall and puerta de sol. Room was excellent, a bit small but otherwise great. Highly recommend
Stayed 2 nights in Dec 2023

8/10 Good

Andrew, Palm Harbor

Stayed 2 nights in Dec 2023

6/10 Okay

GERARD

Liked: Cleanliness, staff & service
Disliked: Amenities
wifi was not useable - continual and prolonged drop outs. The property was clean and comfortable but had a "no visitors in room policy" - come on guys this is 2023 and we are adults! I had never heard of or stayed in a Hostal before next time i will book a Hotel!
Stayed 8 nights in Nov 2023
Response from . on Nov 24, 2023
Dear Gerard,thank you for share your experience wit us. We think that you forgot to read all the information about our visitors policy, I just want to repeat:Visitors are not allowed in the room, if someone enters it must be duly registered.We dont mine if you want to take a visit, but for your security, for the security of the hostal and by law and by order of the Ministry of the Interior, all travelers must be properly registered. The lack of this record entails a significant penalty. As you understand, we are not going to risk receiving a fine from the national police, because you do not want to register your companion.

8/10 Good

Kelsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place to stay & safe. Small room so if you have a big luggage it’s hard to get around the room but otherwise was great.
Stayed 2 nights in Oct 2023

10/10 Excellent

gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Sep 2023

10/10 Excellent

Dror

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to SOL station.
Stayed 2 nights in Sep 2023

8/10 Good

LIZBET, HOUSTON

Traveled with partner
Liked: Amenities, property conditions & facilities
servicio,limpieza son buenos. unica recomendación si eres plus size elige una habitación con doble cama individual.
Stayed 3 nights in Sep 2023

10/10 Excellent

Albert

Stayed 3 nights in Sep 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Location, lovely hotel!
Amazing location! Clean, modern hotel! Lovely air-con, nice and friendly staff. I loved my stay there! Will come again. Thank you.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ragnar, Hallandale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

shari

Liked: Cleanliness, staff & service, property conditions & facilities
Small but nicely decorated room, 5 star in cleanliness, super friendly staff. Very convenient area, Sol metro station less than 1 min walk.
Stayed 1 night in Jul 2023

4/10 Poor

Harvinder

Do your self favour and stay else where.
Horrible experience. The staf feel that they do not care about the guest. Only cleaners where friendly. The room was small but we did not expect large space as it's a hostel. Straight away at the entrance you are getting hit by the smell of horrible etheric oils that you use in saunas & damp. At the beginning we thought that they running sauna on a side as well as a separate business. Later we discovered that they used this to cover the smell of damp as they are drying all bedding and towels in a small room that was next to our room. Suprise they do not use dryer. Also the towels was super stinky and dirty that we was scared to use as after drying skin you was stink like a drirty old cloth. The only positive was location. Oh the safe box is weird box with whole and it you wish to use it you have to ask reception for the locker.
Stayed 4 nights in Jun 2023

10/10 Excellent

Lisa

Stayed 1 night in Jun 2023

8/10 Good

Angela

Stayed 5 nights in May 2023

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Francine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Welcoming staff. Great location. Clean room. Street in construction but none in evening. Area a bit noisy late late evenings but didn’t affect our sleep.

4/10 Poor

Carolina

Traveled with family
Disliked: Cleanliness
It is a hostal in a building that houses other two hostals. Th entire hostal has a very strong air fresher smell that was too much for me and gave me a sore throat. Although the hostal is a non smoking one, it is surrounded by restaurants and bars where people smoke, so the cigarette smoke gets in. The rooms are very tiny, with a good size bed, but it is hard to get our clothes in an out your luggage as there is not much space to place your bags but on the bed. My dad hit his head against the TV while getting situated in the room as the space between the bed and the wall where the TV is mounted is very small. The showers are good size but the sinks are extremely small and the space for the toilet is very tiny, my mom is slightly overweight and the space was too tight for her. The bathroom had a spider web and I took a picture of it. In our bedroom the balcony door did not seal close and over night we had all the noise of the bar just outside as well as all the smoke from the cigarettes. There is a front desk person and we asked for help but the person in charge that night said she could do nothing. We basically could not sleep that night and decided to leave the next day although we had booked 4 nights. Otherwise the location is great, very central, but I would not recommend this hostal unless you are ok with smoke and noise at night.
Stayed 4 nights in May 2023

8/10 Good

Natalia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was excellent, close to the train station and Gran Via.
Stayed 4 nights in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in not good street.
We like the hotel and rooms, but the street so bad, many bars, very crowed, in construction, not clean ... But very centric...it depends, how someone qualifies
Stayed 2 nights in Mar 2023

6/10 Okay

Guang Yong

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This is a very basic hotel with almost nothing provided. The good thing is the location which is near the metro and restaurants all around. Zero sound proofing.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great! The only con was the Wifi was not working for some of my stay which caused issues with making my travel arrangements.
Stayed 3 nights in Oct 2022

2/10 Terrible

Mila

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Bed was extremely narrow and not enough for two ppl. Room is tiny. We have not slept for three days. Location is great but I don’t recommend this place to stay
Stayed 3 nights in Oct 2022

10/10 Excellent

Vahan

Traveled with family
Liked: Staff & service, property conditions & facilities
Great location, decent rooms, very good price. I would give this place a 4.5/5. The reason I won’t give it a 5 is because the bedsheets didn’t seem very clean and there were questionable stains. Also there are a lot of bars below the hotel and all along the street that are open very late at night; due to that it was hard to get good sleep. However I knew that this area was going to be loud. If you planning to drink late and party this hotel is perfect
Stayed 4 nights in Jun 2022

10/10 Excellent

AM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

10/10 Excellent

Ismail

Stayed 4 nights in Mar 2022

6/10 Okay

Dave

Liked: Staff & service
Great location, average hotel
Location excellent. Hotel is very basic. Was a good base for a one night say. Room was on the front and street below very noisy for a Saturday night. Could also hear any people talking in reception or the corridor, not well sound proofed!
Stayed 1 night in Feb 2022

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place. In the heart of Madrid.
Stayed 13 nights in Jan 2022

10/10 Excellent

Herbert, Saint cloud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ,pero no escojas con balcon a la calle. Se escucha todo. Y queda en una hubicacion perfecta. Medio de todo
Stayed 6 nights in Dec 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kind staff, clean. Good hotel for a budget hotel.
Stayed 1 night in Mar 2020
Response from Hostal Veracruz on Mar 17, 2020
Dear guest, Thank you for your comment. We are happy that you have enjoyed your stay with us. Kind regards!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Bang in the centre of Sol
Room was a bit small but location is too good. Friendly and helpful staff. Will recommend overall.
Stayed 3 nights in Feb 2020
Response from Hostal Veracruz on Mar 3, 2020
Dear guest, Thank you very much for sharing your experience with us. We are very happy to know that you could appreciate the services offered at the hotel. It is a pleasure to know that your stay with us was pleasant. We take note of your suggestions and wish to receive you in the future. Regards!

10/10 Excellent

Pablo, Buenos Aires, Argentjna

Traveled with partner
Liked: Cleanliness, staff & service
La atención fue excelente, sobre todo de Ruben quien nos asistió con gran dedicación debido a un problema de salud que tuve. Muchas gracias y volveremos pronto. Saludos , Silvana y Pablo.
Stayed 1 night in Feb 2020
Response from Hostal Veracruz on Feb 16, 2020
Apreciados huéspedes, Muchas gracias por transmitirnos sus comentarios tras su reciente estancia con nosotros. Nos alegra mucho saber que pudo apreciar los servicios ofrecidos en el hotel. Es una satisfacción saber que su estancia con nosotros fue agradable y la atención de nuestro compañero Ruben de su agrado. Esperamos que nos vuelva a elegir para sus futuras visitas a Madrid. Saludos!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2019
Response from Hostal Veracruz on Jan 9, 2020
Estimado huésped, Muchas gracias por su valoración. Esperamos que haya disfrutado de su estancia con nosotros. Un saludo!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and room were very clean. The only issue for me was all the noise from all bars down the street. It was challenging to get some sleep.
Stayed 2 nights in Nov 2019
Response from Hostal Veracruz on Nov 28, 2019
Dear guest, Thank you for your comment. We are happy that you enjoyed your stay in our hostel. We are very sorry for the inconvenience with the noise, although unfortunately it doesn't depend from us. We would be happy if you choose us again for you next stay in madrid. Kind regards!

6/10 Okay

Javier, Trenton NJ USA

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The location was amazing walking distance to the places of interest, unfortunately the place is way too small.
Stayed 6 nights in Nov 2019
Response from Hostal Veracruz on Nov 23, 2019
Dear Javier, Thank you for your comment. We are happy that you enjoyed your stay thanks to our centric location. We are sorry that you found our hostel too small. Kind regards!

8/10 Good

lucie

Stayed 2 nights in Nov 2019

6/10 Okay

PattyRose, Seattle

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
A very good location for sight seeing. Super old and decidedly humble. More of a hostel than hotel. Expensive for what it was and compared to rate advertised by the hotel.There Must be some kind of disconnect...Patty Rose
Stayed 1 night in Oct 2019
Response from Hostal Veracruz on Nov 23, 2019
Dear guest, Thank you for your comment. We are happy that you enjoyed our centric location. Please be advised that our property is a hostel, not a hotel and our rates depend on the season and events in the city. Kind regards!

2/10 Terrible

Jeff, Miami

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is an embarrassment for Expedia. Didn’t have the room I reserved. The hallway was dated and scary. The room looked like something out of a nightmare. I walked right out. But the shady front desk person told Expedia I stayed through the reservation period.
Stayed 2 nights in Nov 2019
Response from Hostal Veracruz on Nov 18, 2019
Dear guest, We regret that your stay with us was not satisfactory but honestly we think it was because of your choice. When you arrived at the hostel, your room was available and waiting for you. The problem is that you asked us for another type of bed that we have assigned you. Due to the hostel's policies, the type of bed is above availability and we have no obligation to change you the room. Still, we offered you a different one. The only thing you were asked is to wait for 10 minutes as we were finishing cleaning. If you did not want to wait, you could have entered the previously assigned room. We did not force you to leave the hostel as the room you had booked were reserved for you. We find it extremely unfair to criticize our hostel and its facilities, as you didn´t even stay at it or use our services. In the photos available on Expedia you can see all our rooms and they look exactly the same in reality, so we find your description of a ‘something out of a nightmare’ realy offensive. Beside that, your reservation was not canceled since according to the cancellation policy that you have chosen, it was a non-refundable reservation. Kind regards!

10/10 Excellent

Mercedes

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Hostal Veracruz on Nov 25, 2019
Estimado huésped, Muchas gracias por su valoración. Esperamos que haya disfrutado de su estancia. Un saludo!

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No nos gusto la locación, tampoco el cuarto no lo recomendaría
Stayed 2 nights in Oct 2019
Response from Hostal Veracruz on Dec 12, 2019
Estimado huésped, Lamentamos que no le gustó la ubicación del hostal en el centro de Madrid.En cuanto a la habitación, disponemos de diferentes tipos en diferentes precios. Para futuras ocasiones por favor contacte con nuestra recepción y buscaremos una habitación que más se ajuste a sus necesidades. Esperamos volver a verle de nuevo. Saludos!

6/10 Okay

Karina

Traveled with group
Hostal was ok
The Hostal was ok. You need to put a sign in what floor is the Hostal. We arrived and get lost.
Stayed 4 nights in Oct 2019
Response from Hostal Veracruz on Dec 12, 2019
Dear guest, Thank you for your comment. We hope you have enjoyed your stay in Madrid. We take note of your suggestions and hope to see you again soon. Kind regards!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. The room was spacious with very comfortable beds. Large bathroom was nice. AC worked well, and the elevator was super helpful to have. The only negative was that you could hear some noise from restaurants on street below despite the thick windows. We would stay here again .
Stayed 1 night in Oct 2019

10/10 Excellent

ElenaAlfaro, Costa Rica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location and the place is nice!!! Very clean and safe
Stayed 2 nights in Oct 2019

6/10 Okay

Agata

Traveled with family
Liked: Cleanliness
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2019

2/10 Terrible

matt, canada

Thin walls.. guests coughing and puking and hacking all night.. babies screaming... bar below partying till 4 am.. this feels more like a welfare hotel than a hostel
Stayed 2 nights in Sep 2019

8/10 Good

KAMAL

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2019