Dear Maribel,Thank you for taking the time to share your feedback.We are glad to hear that you found our hotel clean during your stay. However, we are sorry to learn that you experienced discomfort with the bed in your room. We understand that individual preferences may vary, and we apologize for any inconvenience this may have caused you.We appreciate your feedback on our service and room amenities, as it helps us identify areas for improvement. All of the team hope that we may be able to see you again in the future. Kindest regards,Javier Alvarez, GM Senator Castellana Hotel

Dear Kenneth,Thank you for sharing your review. We are glad to hear that you found our hotel's location convenient for your stay. However, we are concerned about the issues you mentioned regarding the cleanliness of your room and the TV channels. Our housekeeping team works diligently to ensure that all rooms are clean and well-maintained, and we apologize if this was not the case during your stay. We have addressed this matter with our team to prevent any future occurrences. Regarding the TV, our hotel offers a variety of cable and satellite channels for our guests' entertainment. We apologize for any inconvenience you experienced with the TV channels and will look into this issue to ensure it is resolved.We also appreciate your feedback on the shower temperature control. Our maintenance team will investigate this issue to ensure the safety and comfort of our guests. Your feedback is valuable to us, and we will use it to improve our services.We hope you will come and stay with us again. Best wishes,Javier Alvarez, GM. Senator Castellana Hotel

Dear Aida,Thank you for this positive review.We are delighted that you had a pleasant stay and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations; we will be sure to pass on your comments.We look forward to welcoming you back on a future occasion.Best regards,Javier Alvarez, GM Senator Castellana Hotel

Dear Adolphe,Thank you for your positive review.We are thrilled to hear that you appreciated our great location and found our hotel to be nice. Our prime location in Madrid's financial district, surrounded by businesses, shops, and restaurants, is indeed one of our strongest assets. We are also glad that you were satisfied with the cleanliness of your room, the hotel's condition, our service, and the room amenities provided.We hope to welcome you back.Best wishes,Javier Alvarez, Gerente Senator Castellana Hotel

Dear Guest,Thank you for taking the time to review your stay.We appreciate your feedback on the cleanliness of our hotel and our convenient location in the heart of Madrid's financial district. We are sorry to hear that you found the room and bed size to be too small for your comfort. Our hotel offers a variety of room sizes and bed options, including King Size Double Rooms with queen size beds (150 x 200 cm). It is unfortunate that the room you booked did not meet your expectations. We encourage our guests to communicate their preferences and requirements during the booking process or with our reception staff, so we can do our best to accommodate their needs.We hope you will consider staying with us again in the future. Best regards,Javier Alvarez, Gerente Senator Castellana Hotel

Dear Monika,Thank you for this kind review about your recent visit.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back.Best wishes,Javier Alvarez, Gerente Senator Castellana Hotel

Dear Jenny, Thank you for this positive review of your stay.We are delighted to hear that you found our staff to be friendly and helpful. Our team strives to provide exceptional service to all our guests, and it's great to know that we were able to meet your expectations.It's also fantastic to see that you appreciated the cleanliness of our hotel and the condition of our facilities. We take great pride in maintaining a high standard of cleanliness and comfort for our guests.We look forward to seeing you again soon, Kind regards,Javier Alvarez, Gerente Senator Castellana Hotel

Dear Sindy, Thank you for giving us an excellent review.We appreciate that you chose to stay with us and to know that your experience was enjoyable.Please accept our apologies for any inconvenience. We have taken your feedback into consideration and have addressed this with our management team to ensure that your concerns are dealt with.We hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards,Javier Alvarez, Gerente Senator Castellana Hotel

Dear Keith, Thank you for the time you have taken to review your recent stay,We appreciate that you chose to stay with us.However, we regret the confusion regarding the bed size in your room. We understand that this caused you inconvenience. We hope we have the opportunity of seeing you again in the future.Kind regards,Javier Alvarez, GM Senator Castellana Hotel

Dear Andrea,Thank you for taking the time to share your review.We are glad to hear that you found our staff friendly and that the room was well equipped. Our location is very convenient to access various transportation options as well as numerous dining and shopping options in the area. We apologize for the wait you experienced at the front desk and will look for ways to improve our staffing during peak times. We regret the noise from outside facilities; our rooms have double glazed windows to minimise noise, but we understand that this may not have been sufficient.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Javier Alvarez, GM Senator Castellana Hotel

Dear Richard,Thank you for this high rating.We are delighted to hear that you found our rooms spacious and clean, and that our air conditioning system met your expectations. Our team takes pride in providing a pleasant stay for our guests, and we are glad that our staff made a positive impression on you. It's great to know that you appreciated our hotel's location, with easy access to multiple Metro stations and a nearby supermarket for your convenience.We look forward to welcoming you back. Best wishes,Javier Alvarez, Gerente Senator Castellana Hotel

Dear Roger,Thank you for taking the time to review your stay.We are pleased that we were able to meet your expectations.We look forward to seeing you again. Best wishes,Javier Alvarez, GM Senator Castellana Hotel

Cher Levi,Merci pour votre sympathique commentaire.Nous sommes heureux que vous ayez passé un super séjour parmi nous et apprécié notre hôtel.Merci de mentionner la propreté de votre chambre.Au plaisir de vour recevoir à nouveau,Javier Alvarez, Gerente Senator Castellana Hotel

Dear Sarah, Thanks very much for your feedback.We are glad to hear that you had a pleasant stay and our team was able to resolve the issues with the air conditioning and phone for you. We are also pleased that you found the bed comfortable. However, we apologize for the inconvenience caused by the shower temperature fluctuations. We will certainly look into this matter to ensure the safety and comfort of our guests.We appreciate your recommendation and your kind words about our 3-star hotel.We do hope to welcome you back in the future.Best wishes,Javier Alvarez, GM. Senator Castellana Hotel

Dear Geghard,Thank you for taking the time to review your stay.We are pleased that you enjoyed your stay and that our location was convenient for you.We hope to welcome you back.Best wishes,Javier Alvarez, Gerente Senator Castellana Hotel

Dear Roberto,Thank you for your review.We are pleased that we were able to meet your expectations.The entire team look forward to welcoming you back for a future visit.Kind regards,Javier Alvarez, Gerente Senator Castellana Hotel