Ratings based on 4,769 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Maintenance Work Spoils Hotel Experience

Posted Apr 24, 2015
Pros: Location, friendly helpful staff, cleanliness of room.
Cons: Breakfast poor - bacon, scrambled egg and toast all horrible. Very limited choice of fruit. No cereals on offer. Airport shuttle unprofessional.
Location: Great location on Grand Via for shopping, restaurants, open-top bus tour, sight-seeing. Brilliant flamenco show near to Sol Plaza.
We checked in at the hotel and proceeded to the room. The room was described as having a view of The Grand Via. All we could see was scaffolding for the on-going maintenance work. Within a few minutes a workman appeared on the scaffolding outside our window and started drilling into the wall. We then found a letter on the dressing table apologizing for the disruption. We complained to reception and were given an alternative room with no external view. We accepted this, but we did hear the drilling from time to time. We found the disruption to be very irritating and we were disgusted that we were not informed until we entered the actual room. We were given no opportunity to choose alternative hotel accommodation, even though the problem had existed for weeks. We were compensated for the disruption by cancelling out our bill for incidentals - three bottles of orange from the mini bar and one breakfast for two. Our thoughts were that at least we had been given something! Other than that, the majority of staff were very welcoming and helpful. The hotel was in a great location and our booked room would have been fabulous without the disruption of the maintenance work
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Mismi

Nice hotel, close to everything

Posted Apr 21, 2015
Nice hotel, close to shopping, restaurants, and city tours very helpfull staff, Clean rooms a lot for what you pay
4 out of 5
Recommended
for Everyone
by A verified travelerfrom florida

Once the renovation is done...

Posted Apr 20, 2015
This will be a perfect stay. Everything was perfect except the hotel was shrouded and the roof terrace and room balconies off limits. Great staff, location, comfy rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel. Location and staff are great.

Posted Apr 19, 2015
Really liked hotel even though undergoing renovations. Great location. Staff is great. Breakfast is good. Can't ask more.
4 out of 5
Recommended
for Everyone
by A verified traveler

Short city break

Posted Apr 19, 2015
Exterior of hotel is covered in scaffolding as there is a programme of wip to tenovate/repair the exterior. As we were site seeing during the day , this did not disturb us in any way. The room was comfortabl. I would stay in the hotel again
4 out of 5
Recommended
for Everyone
by A verified travelerfrom surrey

well located hotel

Posted Apr 18, 2015
Pros: Location and very helpful staff
Cons: Control of room temperature
Location: Very central for all sights
Great 3 night break. Well situated hotel with very helpful staff. Restaurants and bars close by
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean hotel with a great location

Posted Apr 14, 2015
I had a pleasant stay at the Atlántico Hotel in Madrid. The room was clean and so was the rest of the hotel as well, which for me is crucial in order to feel comfortable. The location was great, right in the middle of Madrid, within walking distance to anything you can think of, I couldn't really have wished for a better location. I wasn't able to enjoy the terrace due to the current renovation, which is the only downside of the hotel I can think of. However, I had a really pleasant stay at this wonderful hotel which will be even more wonderful once the terrace is done.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Hotel

Posted Apr 10, 2015
Hotel was clean, modern, comfortable with a good shower and a good bed, and right in the center of Madrid. Great location and really good value for money. Staff were also relatively friendly. I'm not sure if smoking is allowed throughout the hotel, but every hall I walked down smelled like it was. There were also ashtrays in our room, but the room smelled fine, so that didn't bother us. There is construction going one right now and so there was a lot of scaffolding up, which blocked what would have been a good view, but we weren't spending much time in the room, so that didn't bother us either. The workman working on the scaffolding in the morning did bother us a bit, but it was completely acceptable. I'd also recommend skipping the hotel breakfast. There are lots of nice cafes and bakery within a couple minutes walk. Overall, it's not the type of place you'd spend a lot of time in, but it was perfect for seeing Madrid for few days.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Barcelona

Hotel clásico en excelente ubicación

Posted Apr 7, 2015
La ubicación es inmejorable. Desafortunadamente se estaban realizando obras en la fachada y estaba totalmente cuebierta por un andamio, por lo que no había luz natural en la habitación. Recepción algo pequeña, pero el tamaño de las habiaciones es más correcto. La limpieza inmejorable, un 10.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Roma

OTTIMO Hotel e OTTIMA posizione

Posted Apr 7, 2015
Pros: Posizione e Pulizia
Cons: Una mulilingue al ricevimento. Non ho avuto problemi a colloquiare in Inglese e ovviamente lo Spagnolo è pienamnete comprensibile.
Location: Tutto facilmente raggiungibile a piedi .... poche centinaia di metri da Piazza del Sol e Piazza Major. Un ringraziamento a tutto il personale.
Ottima vacanza in un Hotel centrale . Personale completamente disponibile a soddisfare ogni richiesta e consiglio . Ottima pulizia della camera . Unico neo la facciata in ristrutturazione che non consentiva la vista sulla Gran Via. Tutto facilmente raggiungibile a piedi .... poche centinaia di metri da Piazza del Sol e Piazza Major. Un ringraziamento a tutto il personale dell'Hotel.