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Reviews of Crisol Vía Castellana

4 out of 5
Crisol Vía Castellana
Paseo de la Castellana, 220, Madrid, Madrid

Reviews

8.2

Very Good

Rating 10 - Excellent. 306 out of 837 reviews" "
Rating 8 - Good. 360 out of 837 reviews" "
Rating 6 - Okay. 113 out of 837 reviews" "
Rating 4 - Poor. 37 out of 837 reviews" "
Rating 2 - Terrible. 21 out of 837 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

JOSE

Traveled with family
Liked: Cleanliness, property conditions & facilities
.
Stayed 4 nights in Mar 2024

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Jian Jun

Stayed 5 nights in Nov 2023

8/10 Good

Zach

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The air conditioning stopped working after a couple hours, however it was not a problem since it was relatively cool out. There were multiple hairs that were not ours in the bathroom. Only stayed one night, so we did not ask to move rooms. Very friendly and helpful staff. Good location next to metro and bus stops.
Stayed 1 night in Oct 2023

10/10 Excellent

Luz Stella

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast buffet
Stayed 2 nights in Oct 2023

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Ivan

Liked: Staff & service
Excelente
Stayed 1 night in Aug 2023

10/10 Excellent

Pieter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Staff helped us book our extra room and extra nights on line, they wouldn't actually book it for us while we stood right in front of them. The staff told us to contact Expedia to extend the stay but Expedia said the hotel didn't release any rooms to them so they couldn't help. Crazy doesn't begin to describe the ping pong ball the hotel made us going back & forth with Expedia. We drove 4 hours from San Sebastian without knowing if we actually had a room for the extra nights we wanted to stay. Expedia said we may have to book with another hotel as this one didn't want to take our money?
Stayed 2 nights in Jul 2023

10/10 Excellent

Al

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Good parking. Nice location. Everything worked out really well!
Stayed 1 night in Jul 2023

10/10 Excellent

LUCAS

Stayed 1 night in Jul 2023

6/10 Okay

Juan Ignacio, London

Liked: Cleanliness
Very poor quality for the money (more a 3* than 4*). Super small room. Weird chemical odour in the bathroom
Stayed 1 night in Jun 2023

6/10 Okay

Vadym

Stayed 4 nights in May 2023

10/10 Excellent

Ulises

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with pretty views to Plaza de Castilla, also very convenient to have the subway station across the street
Stayed 2 nights in May 2023

6/10 Okay

JORGE

Liked: Cleanliness, staff & service
AC was not operating.
Stayed 2 nights in Mar 2023

8/10 Good

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 3 nights in Mar 2023

10/10 Excellent

Bastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

2/10 Terrible

Joel

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Poor. Amenities weren’t working. Crap bed. Previously stayed at fantastic boutique hotel then this sludge of a hotel.
Stayed 1 night in Oct 2022

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and the room was perfectly set up and clean !!
Stayed 3 nights in Sep 2022

6/10 Okay

Andraly

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We booked for a queen bed, but a double twin was honored instead. This should be stated clear to the guest.
Stayed 1 night in Aug 2022

10/10 Excellent

Lynta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The location was very good. It is steps to local transportation.
Stayed 3 nights in Aug 2022

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really lovely hotel. So handy for the railway station. Would strongly recommend. 👍
Stayed 1 night in Jun 2022

10/10 Excellent

yongwei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A good business hotel located near a train station and metro/bus stations. Easy to go to the airport.
Stayed 1 night in Jun 2022

2/10 Terrible

Sally

Traveled with group, Traveled with family
Disliked: Staff & service, property conditions & facilities
I booked two adjoining rooms for myself, my husband and son. I was charged an extra guest fee of almost $80 by cheap tickets. Additionally, when we checked in they told us breakfast was included. Then when we checked out, they made us pay $76 for breakfast that we were told were included in our stay. The staff insisted that we pay. They did the same thing to our friends who traveled with us. Terribly disappointed with the hotel and will never return. The hotel is also very dated and in a terrible location.
Stayed 2 nights in Jun 2022

10/10 Excellent

Manuel, Tegucigalpa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the building I went for classes. Besides the metro station in front makes it perfect to move to other places in the city.
Stayed 4 nights in May 2022

10/10 Excellent

Oscar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022

8/10 Good

Isabella

Stayed 3 nights in Apr 2022

6/10 Okay

Rui Jorge

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Andre

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right by the subway Great, safe area of towm
Stayed 3 nights in Jan 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Uncomfortable
The bed was terribly uncomfortable, hard and the pillows as thin as they had nothing inside. All the wood in the room scratched or broken. The staff was friendly and helpful. The breakfast was nice
Stayed 3 nights in Dec 2021

10/10 Excellent

Conrad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for metro
Very good accessibility from Barajas airport via metro
Stayed 1 night in Dec 2021

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, room comfort
We have stayed here several times while visiting our daughter. It is very clean, a little dog-eared so it could use some fixing up around the baseboards in rooms and bathrooms. The front desk staff speak English well and very efficient in getting something to your room that you ask for.
Stayed 5 nights in Oct 2021

6/10 Okay

Terri

Liked: Cleanliness
Okay- a little dayed but clean.
Stayed 1 night in Sep 2021

10/10 Excellent

Tarek

Liked: Cleanliness, staff & service, property conditions & facilities
The most important is to inform the housekeeping of the hotel to put more soaps and body lotion for customers in their rooms
Stayed 7 nights in Sep 2021

10/10 Excellent

david michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located, clean, etc but nothing spectacular
Stayed 2 nights in Jan 2020

10/10 Excellent

Steve

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Amazing hotel and staff. Crappy WiFi tho. Nice room. Clean and nice and quiet.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Liked: Cleanliness
I booked this hotel last minute, with my travel changes, and wanted a place close to the airport and quiet. The location was a poor choice on my behalf, because the front street of the hotel was a major transportation hub for subway and bus, with heavy traffic. The staff did give me a room on the backside of the hotel and upper floor, as I requested. However, when I opened the door, all I heard was pounding and heavy machinery noise. When I looked out of the window, there was a new residential building under construction that is 2 years away from being finished [steel and concrete framed]. The building was over 10 stories high and workers doing various things on multiple floors. It was after 5:30 PM and so I called to main desk to ask about their schedule. The receptionist indicated they finished at 8 PM and started at 9;00 AM. At this point I’d already checked in and it was raining, so I just was exhausted from the whole experience. The next morning around 7;00 AM the machinery and noise started again. I’m very disappointed with the whole experience. I travel often, but didn’t have a good experience with Expedia this trip of 3 weeks.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

AP, San Sebastian

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good basic business hotel. Clean rooms. Prompt attention. Only drawback was the room was extremely hot even though it was January and the heat was off. May have had something to do with the large Westward facing windows. Slept with the window open all night. Thankfully it was the end of a long holiday weekend so no later night activity outside.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Business traveler
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

8/10 Good

I

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value good location good service
Very convenient location, a bit dated but clean and friendly staff. I always use this hotel for business trips
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to Santiago Bernabeu is prefect and also location of local transport links to airport and city center are fantastic.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Stayed 1 night in Oct 2019

6/10 Okay

Juliana

Business traveler
Liked: Cleanliness, staff & service
Close to metro and madrid chamartin station
Place was a bit tired but overall relatively clean. Bathroom was large with a large window. Staff friendly and speaks english.
Stayed 2 nights in Oct 2019

4/10 Poor

Ana, London

Business traveler
Disliked: Property conditions & facilities
I am not sure what to say after my laptop was stolen from their event room. I don’t event know how this could happen I. The first place because it is supposed to be a safe place. The hotel is pricy and outdated. I wouldn’t stay there again.
Stayed 1 night in Oct 2019

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Business Hotel
The Hotel is very well located for the Metro with a stop right outside. Not a great location for restaurants, bars etc, as its quite a business area. The hotel is clean and the staff friendly, room does not have Tea/Coffee facilities but apart from that it was good. They have underground car parking at Euro19 per day
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located Diagonal to Metro La Castellana and Bus Station in front of hotel
Stayed 4 nights in Sep 2019

10/10 Excellent

Fede, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, great location right next to Subway station
Stayed 7 nights in Sep 2019

8/10 Good

LUIS

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019