Ratings based on 53 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Aug 8, 2014
Location: Airport nearby.
We had a leak in the bathroom ceiling, which was rectified immediately by switching rooms. Staff were great.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver BC Canada

Nice hotel close to the airport

Posted Jul 18, 2014
Pros: It's very clean and the rooms are spacious. The restaurant has a good variety and it's not expensive . The teens enjoyed the free WiFi.
Cons: The computers at the main floor were painfully slow . We tried to do our checking the night before our flight but could not do it ...too slow.
Location: We had rented a car so we went to downtown everyday making it impossible for me to comment on what's around the hotel.
We were at this Hotel for 4 nights and had a pleasant experience with nothing negative to report . The included breakfast was a plus so we did not have to think in the morning where should we go for breakfast. The room service closed at about 9 but they offer a pizza delivery service that worked just fine for the teenagers that are hungry again in an hour after dinner. The WiFi in the room was appreciated too. The staff at the front dest are very helpful and we did not had to struggle with the language as everyone spoke English. A huge bonus for us.
4 out of 5
Recommended
for Everyone
by Pancho

Nice hotel and staff. Location not so well.

Posted Jun 2, 2014
Great confort, staff and breakfast. Location.... well, in the middle of no where. Hotel should have a shuttle from the airport.
Comment from Hotel Management
Aug 13, 2014 by Directeur, Hotel Management
Dear Pancho, thank you very much for taking the time to share your comments with us. We are glad you think we are a good hotel. Regarding the location, it is true we are not located down town but we are in a quite area very good comucated by public transport. We hope you can come back in the future. Mariola Valladares, Hotel Manager
4 out of 5
Recommended
for Everyone
by Shirin from Singapore

Very helpful and friendly hotel staff

Posted May 16, 2014
The hotel staff were really friendly. We were in Spain for 2 weeks and they were the only hotel that automatically gave us a free Madrid map and told us how to get around to the attractions, nearby metro and even recommended a few restaurants for us to try around the area. The only downside to this hotel was that there is a pretty challenging slope up and down from the metro to the hotel and back, especially challenging when you have to lug our luggage along all the way to the hotel. Other than that, everything else was good.
Comment from Hotel Management
May 20, 2014 by Directeur, Hotel Management
Dear Shirin, thanks a million for the nice comments you do abour our hotel. We are very glad you keep a good memorie from us and had a good experience. We hope you had a nice trip back to Singapore. Best regards, Tamara Agudo, Hotel Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice..close to airport

Posted May 11, 2014 on Hotels.com
No irons in rooms or at the entire hotel!
Comment from Hotel Management
May 20, 2014 by Gerente, Hotel Management
Dear Client, thank you for sharing your comments in this website. We are sorry for the inconvenience about the irons. For the next time we can inform you about our laundry and iron services to see if they are suitable for you. Thank you for staying with us. Tamara Agudo, Hotel Manager
4 out of 5
Recommended
for Personal Event
by Michael from Kansas City

Posted May 2, 2014 on Hotels.com
The room was spacious. The bed was larger than expected but also much more firm than I would have liked. The Service Staff Was Very Friendly And Quite Helpful with Directions. Very reasonably priced, a great "home base" to from which to start my city explorations. It was exactly what I wanted. Close to the metro (10 minutes walking distance) and access to the city. I'd stay there again.
Comment from Hotel Management
May 20, 2014 by Gerente, Hotel Management
Dear Michael, thank you very much for sharing your comments with us. We are very glad to hear that our hotel has met your expectations and our staff was helpful for you. It would be a pleasure to see you back at Confortel Alcalá Norte. Tamara Agudo, Hotel Manager
5 out of 5
Recommended
by John from Paris

Posted Apr 5, 2014 on Hotels.com
Overall, a very nice hotel. Prices in the hotel quite high for my tastes. Better to eat and drink elsewhere.
Comment from Hotel Management
Apr 23, 2014 by Gerente, Hotel Management
Dear John, we are very glad to know you think we are a good hotel. Also, it is very good to know your opinion about the prices. We always take note about the suggestions of our clients. Yours Sincerely, Tamara Agudo, Hotel Manager
4 out of 5
Recommended
for Everyone
by Rodvil from El Paso, Tx

Nice hotel

Posted Jun 26, 2013
Pros: The price and the amenities, wifi at no extra charge
Cons: The air conditioning took a while to cool the room but once it reached a good temp it was comfortable
Location: close to a bus stop and metro station only thing is that you have to walk like 6 blocks to get to the metro station and is up in a hill
This is a nice hotel at a fair price, friendly staff, wifi connection at no extra price, good speed, bathroom big and clean, bathtub, they give you free bottles of water, the t.v. was ancient though but that was not an issue since I went to Madrid to meet the city not watch t.v. If you will not rent a car that is no problem as this hotel is fairly close to a bus stop and a metro station the only negative point is that the metro station is up in a hill so you have to walk like three blocks going up and you might get tired after the third time you have to take it when going into the city other than that this place is great!
3 out of 5
Recommended
for Business Travelers
by Maud from London

Posted Jun 16, 2013 on Hotels.com
Really poor internet conncetion.
2 out of 5
by A verified traveler

poor

Posted Feb 12, 2013
although arriving before midnight no food or drink facilities available