Ratings based on 397 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from LA

Hotel reservation personnel were very helpful

Posted Sep 17, 2014
Pros: Convenient location to take long walk to Prado Museum one way and to the Royal Palace the other way from their front door.
Cons: Roof top terrace was old and food available was lacking. More a snack place. It closed at 9pm...too early for night time views of the city.
Location: Located near lots of shopping, tapa restaurants, the Prado and the Royal Palace. Starbucks across the street!
Hotel reservation personnel were very helpful. The room needed updating. Old chandiler in middle of room did not provide enough light at night. Wi-Fi in room was expensive so had to go down to lobby. Lacked English channels to look through. Bathroom lacked washcloths and shower was old, although did have hot water. Beds were old...misshapen.
3 out of 5
by A verified traveler from Miami

Good Location, but so old and very small rooms.

Posted Sep 12, 2014
Pros: They need to improve the staff preparation and make renovation inside the rooms.
Location: This is a good location.
Good location, nice building, old rooms, very old appliances and uncomfortable matters. Air condition very old and they have locked the control, so you can't go lower as you want. Rooms are hot at night.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Noise

Posted Sep 12, 2014
Due to work on the hotel there was noises like drilling ect. This didn't bother us however notice about the disruption either at check-in or at the front desk would have been nice.
4 out of 5
Recommended
for Everyone
by A verified traveler from Armenia

Good location

Posted Aug 29, 2014
We like swimming pool in rooftopt. Staff is friendly. Only we deslike that hotel charge for wifi.
5 out of 5
Recommended
for Everyone
by A verified traveler from newcastle

Great hotel within easy reach of the main sites

Posted Aug 28, 2014
Pros: Good standard room good facilities
Cons: Nothing springs to mind
Location: Within easy walking distance of the Royal Palace and Playa mayor
We spent three nights in Madrid the Emperador was a really comfortable hotel close to all the main sites. The hotel staff were all very helpful. We didn't have breakfast at the hotel as 20 Euros per person was a bit expensive especially when there are much cheaper options close by. The room was big enough for the three of us. The roof top pool was a welcome facility and a good way to relax after a busy day in Madrid
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto, Canada

Beautiful Centrally located hotel.

Posted Aug 27, 2014
The staff went out of their way to accommodate us whenever we requested something. Accommodation very good. Breakfast overpriced
4 out of 5
Recommended
for Everyone
by A verified traveler

Good for sight-seeing

Posted Aug 23, 2014
Good location. Very expensive breakfast. Booked double, allocated twin: given choice of alternative room which was a double but smaller and darker.
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Good location with pool

Posted Aug 21, 2014
Booked a club room following recommendation . Clean spacious room although a slight smell of smoke .... Good location easy access to the airport via the Metro The Milan tour bus stop is very close by and the Plaza Mayor a 10 minute stroll away . The swimming pool on the tenth floor was a great bonus with plenty of seating both in sun and shade . A good place to relax after a day of sightseeing . Didn't eat in the hotel - preferred to go out & experience pavement caf├ęs . Good value .
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester

Group of lads

Posted Aug 18, 2014
Pros: Pool was fantastic.
Cons: Nothing
Location: Central location easily accessible
Group of lads on a weekend away, staff were very friendly and had no problems with so many of us staying. good rooms and fantastic pool and location.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice old hotel right in the middle of busy GranVia

Posted Aug 16, 2014
It was quiet and comfortable. The room could have been a little cleaner, but all in all it was a great central location and a nice hotel!