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Reviews of Hotel Exe Moncloa

4 out of 5
Hotel Exe Moncloa
Arcipreste de Hita 10, Madrid, Madrid

Reviews

8.2

Very Good

Rating 10 - Excellent. 300 out of 818 reviews" "
Rating 8 - Good. 357 out of 818 reviews" "
Rating 6 - Okay. 99 out of 818 reviews" "
Rating 4 - Poor. 37 out of 818 reviews" "
Rating 2 - Terrible. 25 out of 818 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Franco, South Bound Brook

Traveled with family
The room I reserved was not available
Stayed 2 nights in Apr 2024

6/10 Okay

Mack

Liked: Cleanliness, property conditions & facilities, room comfort
Standard hotel
The terrace was closed and the steam and the pool was also closed
Stayed 3 nights in Jan 2024

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 Stars
Great place and location. And the Spanish hospitality is simply the best.
Stayed 1 night in Jan 2024

10/10 Excellent

Roxanne V

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful, spoke English. Breakfast was delicious, a great value, and the neighboring area is lively.
Stayed 6 nights in Nov 2023

2/10 Terrible

Claire

Traveled with group
Disliked: Cleanliness, staff & service, room comfort
Would not recommend
Would not recommend , there were no rooms that we had booked left … was incredibly noisy, the tv was broken, the pool was closed. But worst of all there was a dirty sock covering up the fire alarm , I asked for this to be removed three times. Clearly disgusting not to mention a health and safety breach. It was still there when I checked out .
Stayed 2 nights in Oct 2023

8/10 Good

Nicole

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Sep 2023

8/10 Good

Murray

Liked: Cleanliness, staff & service
All in all it was fine for my purposes. Bed was a bit small considering the price but was okay.
Stayed 2 nights in Sep 2023

6/10 Okay

Haralambos

Stayed 4 nights in Sep 2023

8/10 Good

Edewede

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is good and good access to the metro and bus. The staff were courteous. The issue I had with the hotel was that my key/card access kept malfunctioning 2 days in a row and each time I had to go up to the reception in short one time I went down the lift 3 times after getting to my room and couldn’t open the door. Not a good experience for a 4star hotel.
Stayed 2 nights in Aug 2023

8/10 Good

Marc

Stayed 3 nights in Aug 2023

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything
Stayed 1 night in Jul 2023

8/10 Good

Ali

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If your priority is gym and pool then dont, it is barely ticking the check box. Otherwise it is awesome, staff is great and helpful, metro station right opposite, eateries around, and peaceful.
Stayed 5 nights in Jun 2023

10/10 Excellent

Yenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location, clean and comfortable bed.
Stayed 3 nights in May 2023

10/10 Excellent

Michael, Blaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paula was very helpful and kind at check in. The hotel is very clean. Comfortable room.
Stayed 1 night in May 2023

8/10 Good

Lena

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Dirty bedding
We found a pillow in the be, that was really dirty with dry big blood stains. The people at the desk changed it but gave no offer of a discount or anything to make up for it.
Stayed 1 night in Mar 2023

2/10 Terrible

oliver

Stayed 3 nights in Feb 2023

10/10 Excellent

Lee

10/10 Excellent

JOSE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Jose

Stayed 2 nights in Dec 2022

4/10 Poor

Jalal

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel needs some renovations, smell of canalization even in 9 th floor!,waiting for check in till 16:00 pm!,not 4 star breakfast!, Out of service lift for handicapped or family with children! 😢 terrible!
Stayed 2 nights in Dec 2022

10/10 Excellent

Michael

10/10 Excellent

Carol Anne

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Clean and close everywhere. Thanks!
Stayed 4 nights in Sep 2022

10/10 Excellent

ISIDRO

Stayed 1 night in Aug 2022

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Excellent hotel and spotlessly clean . Room cleaned every day . Breakfast was excellent. Rooftop pool area lovely area to relax during the day . Rooftop bar lovely but some of the drinks quite expensive. Would definitely stay again
View from rooftop
Stayed 5 nights in Aug 2022

10/10 Excellent

Shona

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girlie trip to Madrid!!
Fab hotel! Great breakfast, lovely rooftop pool area in the day for a dip in the pool which transforms into a lovely rooftop bar in the evening. Nice rooms and good staff. Free bus opposite the hotel (001) takes you to the centre of town in 10 mins and is free! All in all a great stay!
Stayed 2 nights in Jul 2022

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weather was good and staff were very friendly
Stayed 4 nights in Jul 2022

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Stayed 2 nights in Jul 2022

10/10 Excellent

Susie

Business traveler
Liked: Cleanliness, staff & service
Clean, modern, friendly professional staff, good breakfast
Stayed 5 nights in Jun 2022

10/10 Excellent

Andrew

Stayed 4 nights in May 2022

6/10 Okay

Miguel

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Dure tres dias con el aire dañado y no se arregló
Stayed 3 nights in May 2022

6/10 Okay

Natalie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were excellent. Breakfast was good. The rooftop doesn’t open up until June and it’s in a petty loud area above some bars.
Stayed 4 nights in May 2022

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Disliked: Amenities
Staff were friendly and the room was clean. The safe was not working and the shower was not draining well. I had to query a charge for breakfast which I did not have. There was strange shouting outside every night, although it didn’t affect my sleep. The pool was drained when I went up to the roof, even though the website advertises this, and was the reason I chose this hotel.
Stayed 3 nights in May 2022

6/10 Okay

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent City Centre Hotel
Hotel is in a good location to access city centre via the Metro and bus services across the street. Hotel is clean and efficient. However, negative feature is that it suffers from very late night noise from passers by from nearby cafes and bars, making sleep difficult at times.
Stayed 4 nights in Apr 2022

8/10 Good

MAN WAH

Traveled with group
Liked: Cleanliness, staff & service
Going with friend's group
As there is not much options of the hotel that offer 3 beds service, hence, we have finally picked this one, it would be better if the room can be slightly larger. but overall, it's okay and easy to access.
Stayed 2 nights in Apr 2022

2/10 Terrible

Savio

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Pleas don't go . There is a lot of hustle in this property. The staff is super terrible rude and the pictures is not like how they look . They show a king bed . And when you go there you'll see a twin or queen bed . Theft
Stayed 2 nights in Apr 2022

10/10 Excellent

pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right across from the metro and bus station
Stayed 2 nights in Mar 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff at the front desk.
Stayed 2 nights in Mar 2022

8/10 Good

Ivette Patricia Rincon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2022

4/10 Poor

Adriana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The TV wasn't working
Stayed 1 night in Feb 2022

10/10 Excellent

juan carlos

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good relation quality-price, excellent location, good room space
Stayed 2 nights in Nov 2021

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Metro stop across the street. Centrally located and safe neighborhood. Great staff.
Stayed 3 nights in Oct 2021

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, directly across from a Metro stop. Easy to get around the city from here. Beautiful hotel, close to good food. The only thing that would be better is if there were coffee available in the room. But there is a great pastry/coffee shop very near so you can get cafe con leche easily in the mornings.
Stayed 8 nights in Oct 2021

10/10 Excellent

Zuleyma

Liked: Cleanliness, staff & service, room comfort
The pool is closed during autum :(
Wonderful experience, but the pool was closed during our sunny days in Madrid.
Stayed 1 night in Oct 2021

10/10 Excellent

Maria Guadalupe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice service and rooms
Stayed 2 nights in Aug 2021

10/10 Excellent

yada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5
amazing
Stayed 5 nights in Aug 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for me. Clean. Good service. Rooftop bar was closed.
Stayed 4 nights in Feb 2020

10/10 Excellent

Ricardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, super clean.
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveler

Stayed 11 nights in Dec 2019

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

10/10 Excellent

Julio C

Stayed 1 night in Dec 2019