Ratings based on 25 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.7 Room cleanliness
4.1 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Students
by A verified traveler

Great hotel, centrally located

Posted Oct 13, 2014
Pros: Really central!
Cons: More warning about street noise if in a street-facing room
This hotel is a great little find, on a very central street in Madrid. Really easy transport links to the Metro, easy to discover the city. It has obviously been nicely refurbished recently so it was a much better standard than you would expect from a 2* hotel!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom St George, UT USA

A treasure. Stunning.

Posted Sep 26, 2014
Pros: The grounds, courtyards, staff and, of course, the wine.
Location: The Cathedral. Take a taxi. The cheesy open-air red two-car train around the city. Cervesa and pizza.
Although the hotel entrance is a steep stairway from the taxi, the grounds and staff were top notch. I am looking forward to returning soon. The hotel is part of the Wall of Toledo.
1 out of 5
by A verified travelerfrom northamptonshire UK

Currency rip off scam

Posted Sep 21, 2014
Pros: big bedroms and nice breakfast
Cons: Not ripping off their customers
Location: good location
We stayed one night. We found the check in a bit officious. We checked in at the same time as another person. They gave him our credit card form to sign. The management then gave us an A4 form to sign which stated the hotel payment was Euro 100.. We were then passed an unsigned A4 form and a credit card payment form stapled together. Before we had time to draw breath our cases were picked up and we were being taken to our room. When we got home we realised the hotel had converted the credit card payment to sterling without our approval. As we have Halifax Clarity Card (we do not pay currency loading or commission) we have lost out financially, not by much but it is the principle of the thing. This tactic is a legal scam to the advantage of the service provider and is not the sort of thing that a hotel with a supposedly good reputation should engage in. There is building work going on at the hotel.
5 out of 5
Recommended
by Frank Vfrom Los Angeles

Perfect location at a Great price

Posted Aug 26, 2014 on Hotels.com
Hotel Francisco 1 is a prefect location . It's in the center of action, restaurants, shopping & fast food. It's a block to The Royal Palace and few blocks to Gran Via. The breakfast is good and the servers are so nice one is Filipina and she is wonderful. I highly recommend. I know the good hotels coz I travel 3x a year. If I visit Madrid I will stay here again. But not use their taxi coz I will just use the metro or taxi around the corner which is way cheaper.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas Texas.

Awesome all the way around!!

Posted Aug 24, 2014
This hotel is in an awesome location. We had a fantastic stay. I would highly recommend this hotel. We will definitely be back. Thank you to the staff for making our stay enjoyable. Breakfast was great too!!
3 out of 5
Recommended
by Jennfrom Toronto

Great location. Don't expect sleep.

Posted Aug 11, 2014 on Hotels.com
Hotel is centrally located and perfect access to attractions. Bathrooms are decent and beds solid. The noise from the plaza is ridiculous. Shame about that. Breakie was plentiful and fresh.
4 out of 5
Recommended
by Guoqiang Wenfrom Richmond, BC

Central location

Posted Jul 29, 2014 on Hotels.com
I am very happy with my stay. This hotel is at central location of Madrid. The free breakfast is very good. Staff at hotel are helpful. The only downsize is no laundry service inside.
5 out of 5
Recommended
for Everyone
by A verified traveler

excelent hotel

Posted Jul 21, 2014
Pros: Location, location, location
Location: Everything is ultra near!!!
Great location, excelent customer service and good price in general. Was a great option.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Gloucestershire

Hotel sited right where the action is!

Posted Jul 3, 2014
Pros: Cleanliness and the breakfasts.
Efficient welcoming staff. Pleasing decor throughout hotel. Excellent breakfasts. Hotel well situated for shops, restaurants, bars, metro. Only drawback was street noise at night so would recommend earplugs or get out & join in! We were able to leave our luggage for the afternoon which was great.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel in a great location!

Posted Jul 2, 2014
This hotel was perfect for our family of 4. We had a 2 bedroom room. Great location and free breakfast! I'm extremely pIcky when it comes to hotels. Highly recommend!