Ratings based on 268 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from mexico

Buen hotel 4 estrellas

Posted Jul 14, 2015
Es un hotel bien ubicado y limpio pero no cumple con lo suficiente para ser un hotel 5 estrellas. El desayuno es muy pobre.
Comment from Hotel Management
Jul 15, 2015 by Miguel, Hotel Management
Estimado Cliente: lo primero de todo es darle las gracias por haber elegido el Hotel Hospes en su reciente viaje a Madrid. Lamento leer que su estancia no ha sido del todo satisfactoria debido al desayuno, le aseguro que he tomado nota y haré todo lo posible para mejorar. Espero tener la oportunidad de saludarle en su próximo viaje a nuestra ciudad. Un saludo Miguel A. Molina Director
4 out of 5
Recommended
for Couples
by A verified traveler from Ft Lauderdale

Perfect location

Posted Jul 13, 2015
Pros: Location
Cons: Better cleaning, needs maintenance specially in the shower.
The receptionists are trained for a 5 star Hotel. The premises are not, needs more maintenance specially the shower floors needs attention, better cleaning and definitely if you stay more that 1 day no place to storage anything other than hanging your clothes even you underwear, not one single drawer.
Comment from Hotel Management
Jul 15, 2015 by Miguel, Hotel Management
Dear Guest, I thank you for your kind feedback on your recent visit to The Hotel Hospes Madrid. I am delighted to read how much you enjoyed the experience and how highly you valued the rooms, the breakfast, the location and the service from our teams. I am really concerned regarding your disappointment with the drawers for that reason we are going to provided drawers in our rooms in this summer. Your opinion matters a lot for us. Thank you again for taking some of your valuable time to share a comment with us. I very much look forward to welcoming you back soon during your next stay in Madrid. Kind regards, Miguel A. Molina General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from England

A good choice

Posted Jun 22, 2015
Pros: Staff and room quality, location.
The staff were very welcoming and extremely helpful at making our visit to Madrid as enjoyable as possible. They advised us about tour bus tickets, which they supplied, and made a reservation for us at a superb seafood restaurant when we told them what kind of evening meal we would like. The room was clean and was upgraded from our original booking without our asking. It was also sound proof, ensuring a good night's sleep despite its superb central location.
Comment from Hotel Management
Jul 1, 2015 by Miguel, Hotel Management
Dear Guest: Thank you very much for your comments regarding your last visit to our Hotel. We are pleased to know you have enjoy our Hotel! Hope to welcome you back very soon. Miguel A. Molina . General manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Well located, beautiful and modern hotel.

Posted Jun 15, 2015
My room was absolutely gorgeous- much more than I expected. Lots of nice amenities - fluffy robe, slippers, extra toothbrush, etc. The staff was very helpful with dinner recommendations in the immediate area. I was delighted with my stay there.
Comment from Hotel Management
Jun 18, 2015 by Miguel, Hotel Management
Dear Guest, Thank you very much for sharing your experience with us. We are very pleased to know you have enjoyed and we have been able to meet your expectations. Looking forward to welcoming you very soon. Best Regards Miguel A. Molina General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from barcelona

Very good hotel

Posted Jun 6, 2015
Very good located, not big, real five stars hotel. Nice stuff , clean rooms, spa zone etc. Don't hasitate, book it)
Comment from Hotel Management
Jun 12, 2015 by Miguel, Hotel Management
Thank you very much for sharing your nice comment on Expedia. We are very pleased to know you have enjoyed our kind of room and breakfast,thank you for your comments about our staff. We are looking forward to welcoming you very soon. Kind regards, Miguel A. Molina General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from reading uk

we will return

Posted Apr 28, 2015
Pros: Decor, location. Little touches
Cons: Breakfast
Location: Great park across the street, in fact my favourite City centre park to date.
Loved everything about this hotel apart from breakfast. This is when we met the only unfriendly and non smiling employee. Would recommend the little place across the street from super dry store.
Comment from Hotel Management
May 21, 2015 by MIguel Angel Molina, Hotel Management
Dear guest, First of all thanks a lot for having chosen Hotel Hospes Madrid and for sharing a positive comment with us. I am happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Madrid. Thank you again for sharing your experience and for recommending our hotel. Miguel Ángel Molina Quirós General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 20, 2015
Excellent experience; excellent staff; excellent location
Comment from Hotel Management
May 21, 2015 by Miguel A. Molina, Hotel Management
Dear Guest, First of all I would like give thank you for having choosen the Hospes Madrid Hotel for your recent visit to Madrid. Thank you again for sharing your experience and for recommending our hotel. Best Regards Miguel A. Molina General Manager
4 out of 5
Recommended
for Business Travelers
by Anja Skytte from London

Great hotel!

Posted Mar 20, 2015 on Hotels
great hotel, highly recommendable, the service is really good. If I should change anything it would be the beds and pillows, and maybe a kettle to make coffee/tea in the room.
Comment from Hotel Management
Jul 25, 2015 by Miguel, Hotel Management
Dear guest, First of all thanks a lot for having chosen Hotel Hospes Madrid and for sharing a positive comment with us. Thank you for sharing your experience and for recommending our hotel Best Regards Miguel A. Molina General Manager
5 out of 5
Recommended
for Personal Event
by Geoffrey from New York

Quick stay in Madrid

Posted Mar 20, 2015 on Hotels
Really friendly service. Very comfortable, nicely decorated. Beautiful bathroom.
Comment from Hotel Management
Jul 25, 2015 by Miguel, Hotel Management
Dear guest, Thank you very much for your positive comment! I am really pleased that you have chosen our hotel and to see that our staff, our location and services made your stay memorable. Our bathrooms have a very unique style characteristic of Hospes. . Thank you again for sharing your experience with us. Miguel Ángel Molina Quirós General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfeito !!

Posted Mar 15, 2015
Lindo , bem localizado , quartos limpos e confortáveis com um café da manhã maravilhoso
Comment from Hotel Management
May 26, 2015 by Miguel, Hotel Management
Dear Guest, Thank you very much for having chosen Hotel Hospes Madrid and for sharing such a flattering comment with us. We are very pleased to read that our hotel and staff pleased you so much. Thank you again for sharing your experience with us. We are looking forward to welcoming you back soon for your next stay in Madrid. Miguel A. Molina General Manager