Ratings based on 253 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 20, 2015
Excellent experience; excellent staff; excellent location
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfeito !!

Posted Mar 15, 2015
Lindo , bem localizado , quartos limpos e confortáveis com um café da manhã maravilhoso
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel near Retiro park

Posted Mar 9, 2015
Nice hotel. Reception staff and concierge were very nice and helpful. Hotel itself has seen better days, but was still very nice. Would go back.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Caracas

Excellent location in Madrid

Posted Mar 8, 2015
Pros: The location, the staff and the breakfast buffet. All great!
Cons: It's not so easy to move around the hotel. A bit complicated ...perhaps more signs?
Location: Serrano st. and Barrio Salamanca, walking distance to the best shops in Madrid and to the Museums of El Prado, Thyssen, Caixa Forum...
Very nice staff, helpful all the time. When we arrived there had been a problem and we couldn't sleep there the first night and they sent us to the Ritz...and also gave us 2 free massages, the only thing was that they had to be taken between 1 and 5 pm and we were never there at that time...
4 out of 5
Recommended
for Everyone
by A verified traveler

its nice and good location hotel

Posted Feb 9, 2015
Pros: the location
Cons: no thing for me
Location: its in the center very close to all the locations
the location of the hotel is very good also the rooms
5 out of 5
Recommended
for Everyone
by A verified travelerfrom L. Liverpool

Great location

Posted Feb 2, 2015
Very comfortable bed and very clean. Best mojito in town too
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Lovely hotel in Madrid

Posted Jan 14, 2015 on Hotels.com
Fantastic hotel. Brilliant service and super helpful. Will definitely stay here again
3 out of 5
Recommended
for Couples
by Ashleyfrom Paris

Service impécable mais chambre à Refaire

Posted Dec 25, 2014 on Hotels.com
Très bon service, mais la chambre moyen. Manque de rangements, pas de bureau. Ma chambre donné pas de vue, on était coincé entre 2 blocs, et dans un des 2 blocs se dégageaient les fumés de la cuisine, du coup, on ne pouvait pas ouvrir d'un côté de la chambre, sinon l'odeur était très désagréable. Je les conseil fortement de revoir les filtres de leurs climatiseurs, car on tombe systématiquement malade en l'allumant. Pour la douche, totalement dépassé un genre de dalle qui couvre l'écoulement de l'eau, car l'eau ne s'évapore pas convenablement, et cela crée de la moisissure partout même sur le plafond vers le lit.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Stockholm

Fint hotel med stora rum och väldigt sköna sängar

Posted Dec 17, 2014
Pros: Rummet och services
Cons: Frukosten är inte i samma klass som hotellet. Luktar rök i trapphuset vilket kändes ofräsht på ett sånt fint boutique hotell.
Location: Väldigt centralt med gångavstånd till shopping, restauranger, parker och museum.
Andra gången vi bor på Hospes och vi är lika nöjda den här gången också. Fantastisk personal med en utmärkt serviceanda. Hotellet ligger väldigt centralt i fina Salamanca med gångavstånd till park, shopping och restauranger.
3 out of 5
Recommended
for Everyone
by A verified traveler

Chic hotel

Posted Dec 11, 2014
Pros: Room and view
Cons: Coffee and tea in all rooms. Bathroom design is not very comfortable and I would add better blackouts
Location: Puerto de Alcala and Salamanca
This hotel is nice but I think it's overated. Location is great and it's great for a boutique type hotel rather than a big chain hotel. The do not have coffee or tea at the hotel and they do not have a shuttle or transfer to hotel, except for a vip car service of 90€. The staff is very nice and will do their best to please you, which it's good for Madrid.