Ratings based on 1,577 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

très bien placé, en plein centre

Posted Jan 21, 2015
Hotel propre et très bien placé au centre de la ville qu'il est possible de visiter à pied
5 out of 5
Recommended
for Everyone
by A verified travelerfrom roma

5 giorni molto belli!!!!!

Posted Jan 16, 2015
Hotel Centralissimo. Da qui si può andare ovunque a piedi. Personale amabile e molto efficiente. La camera viene riassettata anche più volte al giorno. Ci ritornerei volentieri.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Davenport, IA

Great location

Posted Jan 13, 2015
This hotel had a great staff & a good location. Close to Via Grand and Puerta Del Sol. Our room was in the front and it was loud through out the night, from people leaving bars and garbage collection! I would stay there again if I could have a room in the back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Städtereise

Posted Jan 12, 2015
Pros: gute Zimmerausstattung im Verhältnis Preis - Leistung ..
Cons: Zusatz-Frühstücksangebot war zu teuer , unsere Fernbedienung Fernseher hakte ...
Location: zentral am puerta del Sol ( Stadtmittelpunkt ) , fußläufig zu vielen Dingen ( Prado-Schloß-Shopping-Metro - ... )
breites kulturelles Angebot in Madrid, sehr gute Hotellage im Zentrum zu Einkaufs- und Besichtigungsmöglichkeiten, sehr gute Anbindung an Metro etc...
2 out of 5
by A verified travelerfrom 日本

良いのは立地のみ

Posted Jan 10, 2015
Cons: スタッフは英語を話すことができる人を置いてほしい。サービスとしては最低だと思う。全く歓迎されていないのだと滞在中感じていた。
フロントのスタッフ以外はほとんど英語をしゃべれないスタッフばかりで態度も良くなかった。3泊したが、朝食は別料金で16ユーロと高かったので利用しなかった。すぐそばにEl Colte Inglésという百貨店の地下1階に大きなスーパーマーケットがあったり、バルがあったので食事には困らなかった。ホテルの周りには物乞いが多く、そこら中に排泄をするらしく臭くて汚かった。南米に旅行に行ったのを思い出し、ここは本当にスペインなのかとがっかりした。Gran Vía通り沿いはきれいで全く雰囲気が違ったのでそこら辺で同じレベルのホテルを見つけるべきだった。
5 out of 5
Recommended
for Everyone
by A verified traveler

Todo muy bien

Posted Jan 1, 2015
Todo muy bien : atención excelente, buena ubicación, habitaciones limpias, los servicios y instalaciones excelentes.Estoy muy satisfecha
5 out of 5
Recommended
for Couples
by A verified travelerfrom Wales

Centrally located hotel

Posted Dec 29, 2014
Pros: Good standard of facilities
Cons: We asked for a quiet room but were located facing the street which was sometimes noisy at night.
Location: Very convenient for most things, see above. Care needed at night to stay on busy well lit streets.
We chose this hotel because it is close to all the main attractions we wished to visit including the royal palace, the cathedral, plaza mayor,Prado, shops etc. We found the staff to be friendly and helpful especially the concierge desk. The restaurant and bar were excellent and reasonably priced.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Juan PR

Nice hotel close to El Corte Ingles and Gran Via.

Posted Dec 7, 2014
Excelent hotel and nothing to say bad. Im making reservations for next year.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Basingstoke

Great hotel for location.Wonderful staff.

Posted Dec 5, 2014
Pros: Best thing was the staff.Could not do enough or,be more helpful
Cons: Tea/coffee making facilities in the room.Another pillow maybe and update the bathroom.
Location: Tourist bus, Royal Palace,Plaza Mayor,San Miguel market, great shopping, San Gines churros and chocolate and many many good bars.
Located in middle of city so ideal for everything. Nice room,bathroom a bit dated but all superbly clean. Tea/coffee making facilities would be nice in rooms.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom roma

personale gentile e premuroso

Posted Dec 3, 2014
Pros: stanze personale posizione
Cons: è ok
Location: al centro città c'è tutto intorno
camere pulite e ben arredate personale molto premuroso e accogliente ,hotel migliore di tanti 5 stelle spesso impersonali da consigliare assolutamente,inoltre è in posizione centralissima. eccellente! My compliments!