Ratings based on 760 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Best Service - Excellent Location

Posted Aug 18, 2014
Excelent Service. Great Hospitality from Staff. Perfect Location next to Gran Via,Puerta del Sol,restaurants and superb nightlife.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 16, 2014
The location of this hotel is great--walking distance to Puerta del Sol , Plaza Mayor, and Palacio Real, etc. Subway, restaurants and shops are nearby. The hotel room is ok. The hotel staffs are nice and helpful. We have a pleasant stay there.
3 out of 5
Recommended
for Everyone
by A verified traveler from Southern California

Decent hotel in puerto de sol

Posted Aug 8, 2014
The room was plenty big enough but the bathroom just seemed somewhat dated and a little run down. The hotel staff was pleasant and helped with bags and directions for around the city. The hotel room was also too close to the elevator so it was always noisy.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Perfect place to stay

Posted Aug 2, 2014
Pros: Location is ideal. Staff are caring, friendly and helpful.
Location: Shopping, restaurants, locals. Within walking distance of many of Madrid's famous sights.
Our stay in Madrid was brief. The location allowed us to experience the best of this vibrant, rich historical and cultural city in a short period of time.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 1, 2014
Central location. Nice lobby and rooms. Didn't try the bar or restaurant. Had a bar charge on final bill which wasn't ours. It was taken off the final bill without needing to argue.
5 out of 5
Recommended
for Everyone
by A verified traveler from spain

Good trip

Posted Jul 19, 2014
Good service and good location the hotel is in the down town ans near to the restauranta and stores
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Great location

Posted Jul 18, 2014
Pros: Location
Cons: Could do with some updating. General areas were OK but rooms could be more pleasing
Location: We walked most places - close to major plaza's and shopping areas. The city is fairly compact and this was as central as you could be
This hotel is all about the location - excellent for those who are looking to explore the city. All main areas are within easy walking distance and if you prefer the metro is also very close. Front of house staff were very helpful and the room was clean and tidy with a turndown service daily. Could do with some updating but all in all a happy stay and would certainly recommend for a short stay in the city.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice hotel near the city center

Posted Jul 13, 2014
Within 5 minutes of a major plaza, lots of shopping and restaurants, and several metros. Off of a side street so it wasn't noisy.
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ, USA

Loved the proximity to all sights worth seeing.

Posted Jul 9, 2014
Pros: Location and comfort.
Cons: The beds could be comfier.
Location: Lots to do nearby. An amazing location.
The experience with the concierge, the reception desk, the staff was wonderful. My window looked out at the cafes and shops below and I loved experiencing Madrid while staying here.
5 out of 5
Recommended
for Everyone
by A verified traveler from Aberdeen

Excellent hotel very close to Puerta del Sol.

Posted Jul 9, 2014
Pros: Everything. Hotel has lovely furnishings, welcoming atmosphere, superb restaurant. Clean sheets and towels regularly.
Cons: I had difficulty accessing the shower which is over the bath with a high edge to step over.
Location: Hotel is extremely central and close to Puerto del Sol. Very handy for cafes, bars, shops etc. Close to metros.
I had a marvellous stay at this hotel, The staff were most helpful and the room was excellent.