Ratings based on 760 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Puerto Rico
Best Service - Excellent LocationPosted Aug 18, 2014
Excelent Service. Great Hospitality from Staff. Perfect Location next to Gran Via,Puerta del Sol,restaurants and superb nightlife.
for Everyoneby A verified traveler
Posted Aug 16, 2014
The location of this hotel is great--walking distance to Puerta del Sol , Plaza Mayor, and Palacio Real, etc. Subway, restaurants and shops are nearby. The hotel room is ok. The hotel staffs are nice and helpful. We have a pleasant stay there.
for Everyoneby A verified traveler from Southern California
Decent hotel in puerto de solPosted Aug 8, 2014
The room was plenty big enough but the bathroom just seemed somewhat dated and a little run down. The hotel staff was pleasant and helped with bags and directions for around the city. The hotel room was also too close to the elevator so it was always noisy.
for Everyoneby A verified traveler from Toronto
Perfect place to stayPosted Aug 2, 2014
Pros: Location is ideal. Staff are caring, friendly and helpful.
Location: Shopping, restaurants, locals. Within walking distance of many of Madrid's famous sights.
Our stay in Madrid was brief. The location allowed us to experience the best of this vibrant, rich historical and cultural city in a short period of time.
for Everyoneby A verified traveler
Posted Aug 1, 2014
Central location. Nice lobby and rooms. Didn't try the bar or restaurant. Had a bar charge on final bill which wasn't ours. It was taken off the final bill without needing to argue.
for Everyoneby A verified traveler from spain
Good tripPosted Jul 19, 2014
Good service and good location the hotel is in the down town ans near to the restauranta and stores
for Everyoneby A verified traveler from London
Great locationPosted Jul 18, 2014
Cons: Could do with some updating. General areas were OK but rooms could be more pleasing
Location: We walked most places - close to major plaza's and shopping areas. The city is fairly compact and this was as central as you could be
This hotel is all about the location - excellent for those who are looking to explore the city. All main areas are within easy walking distance and if you prefer the metro is also very close. Front of house staff were very helpful and the room was clean and tidy with a turndown service daily. Could do with some updating but all in all a happy stay and would certainly recommend for a short stay in the city.
for Everyoneby A verified traveler from Texas
Nice hotel near the city centerPosted Jul 13, 2014
Within 5 minutes of a major plaza, lots of shopping and restaurants, and several metros. Off of a side street so it wasn't noisy.
for Everyoneby A verified traveler from NJ, USA
Loved the proximity to all sights worth seeing.Posted Jul 9, 2014
Pros: Location and comfort.
Cons: The beds could be comfier.
Location: Lots to do nearby. An amazing location.
The experience with the concierge, the reception desk, the staff was wonderful. My window looked out at the cafes and shops below and I loved experiencing Madrid while staying here.
for Everyoneby A verified traveler from Aberdeen
Excellent hotel very close to Puerta del Sol.Posted Jul 9, 2014
Pros: Everything. Hotel has lovely furnishings, welcoming atmosphere, superb restaurant. Clean sheets and towels regularly.
Cons: I had difficulty accessing the shower which is over the bath with a high edge to step over.
Location: Hotel is extremely central and close to Puerto del Sol. Very handy for cafes, bars, shops etc. Close to metros.
I had a marvellous stay at this hotel, The staff were most helpful and the room was excellent.