Ratings based on 143 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
by A verified travelerfrom Madrid
Like a time capsule....in a bad way.Posted May 2, 2015
Hotel is well past its prime. It needs to be totally redesigned and updated. The floral smell in reception is awful. The gym has no equipment. The pool is not much larger than a postage stamp. The carpets are very worn and the fabric on the walls is simply gross. The breakfast room smells like a book that hasn't been opened in a century. The wifi works well.
for Everyoneby A verified traveler
Bell Hotel e posizione comodaPosted Apr 29, 2015
L'Hotel sarebbe un po da rimodernare, forse come lo stile madrileno, ma servizio ottimo! Spumante fragole e dolce di ben venuto e cioccolatini tutte le sere! Ottima colazione. Un po alti con i prezzi come a mio parere in tutta Madrid.
for Everyoneby A verified travelerfrom edinburgh
Trading on former gloriesPosted Apr 27, 2015
Can't fail to be impressed when you walk into the grand marble reception area. Approaching the desk, we encountered, at best, disinterested service. Room not quite ready, we were asked to take a seat for five minutes. Approaching some ten minutes later Esther barked at us to sit and wait. When she came over to us a moment later, the key was handed over and before I could say "what time's breakfast?" She was gone. Poor start. Our room was tired. Some might say shabby. On opening the wardrobe we found water running down from the ceiling into it. A call to reception had a repair man in a moment. He decided it couldn't be fixed and Esther was on the phone, offering to move us. She said the bellboy would join us and move our luggage to our new, superior room. When he joined us he gave us a new key. And left. No offer to move the luggage. That summed up our stay. Lots of promise that it didn't really deliver. Iron and ironing board had to be requested from reception. It was like something from the 60s. Bedside radio (not working) was the push button variety that Sean Connery might have come across staying in Blowfelt's lair circa 1965. Woodwork chipped throughout. Toilet plumbing hanging off. Just shabby. For the money we paid, and it wasn't cheap, I expected better.
by A verified traveler
DecepcionantePosted Apr 27, 2015
Pros: Es lujoso y limpio.
Cons: Información y trato personal
Me engañaron sobre el Parking. Carísimo. El desayuno buffet también es muy caro. El barrio tiene poca vida. No hay ni cafeterías cerca. El personal de limpieza te despierta a gritos.
for Familiesby A verified traveler
Right in Madrid!Posted Apr 6, 2015
Pros: The people!
Location: Right in Madrid!
A good stay, lovely breakfast, hotel could use some new carpets!
for Everyoneby A verified travelerfrom London
Every bit a 5 star hotelPosted Mar 2, 2015
Pros: Service was second to none. Staff courteous at all times and so very helpful Given a complementary upgrade on check-in. Room spotless
Cons: For a mild Feb stay the heating was far too hot, we had air con on in bedroom. Corridors far too hot.
Location: All local bars we went to were very friendly and good service. We walked to all Madrid tourist spots
We spent 4 nights in Madrid while attending a family birthday celebration. We choose this hotel as the whole package (flights and hotel) were very reasonably priced, and the proximity of the hotel was close to other family members.
by A verified travelerfrom Barcelona
Necesita reformar sus habitacionesPosted Jan 30, 2015
Muebles y decoración del rococo. Los muebles muy antiguos. 20 minutos para el checking y 5 para weak up call. Decepcionante para un 5 estrellas en el paseo de la castellana de Madrid.
for Everyoneby A verified traveler
駅出口から数秒で着く便利なロケーションPosted Jan 30, 2015
for Everyoneby A verified travelerfrom Biella
Buon hotel in ottima posizionePosted Dec 23, 2014
Pros: Sala riservata Posizione adiacente a stazione metro Buon ristorante
Incontrato amici per brindare alle prossime feste , utilizzato ristorante e sala VIP
for Business Travelersby anne britt
Posted Dec 9, 2014 on Hotels.com