Ratings based on 510 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Jul 20, 2014
Nice pool. hot day. Lifeguard said we couldn't use what appeared to be some seriously heavy duty umbrella's due to the wind. there was barely a breeze. I could feel the bed strings. hot in the room. Can not recommend this hotel.
2 out of 5
by A verified traveler from montreal

Small rooms jailhouse like

Posted Jul 9, 2014
Not impressed with this hotel Only excellent svc is the free bus to airport Quite disappointed
5 out of 5
Recommended
for Everyone
by A verified traveler from F

Wonderful way to end our trip!

Posted Jul 8, 2014
We had spent a few days downtown Madrid and then took a trip to Barcelona. When we returned to Madrid, we decided to stay here as they offered a free shuttle to the airport. The hotel staff was WONDERFUL! Very helpful!!!! There are not too many food options at the hotel, but a few blocks wl away is a huge mall where there were many more options. We had two rooms as we traveled with five people an they were very welcoming and comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, Colorado, USA

Convenient hotel with free shuttle to airport

Posted Jun 30, 2014
Convenient for arrival or departure. No shops or restaurant nearby though so you have to eat in the hotel. Ok food.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice, convenient hotel near Madrid airport.

Posted Jun 29, 2014
We were flying out of Madrid early the next morning, so we stayed at this hotel the night before our flight. The staff was great, the rooms (we have a big family) were clean and comfortable, and the shuttle service to the airport was very convenient (about 5 minutes to our terminal). I would definitely stay here again in similar circumstances.
4 out of 5
Recommended
for Everyone
by Lorraine from Sydney, Australia

Convenient for the airport

Posted Jun 26, 2014
A good place to stay if you need to be near the airport. Shopping centre is 1km flat walk from the hotel. A few restaurants in the vicinity. My room was large and well appointed. Garden and pool are nice. ATM within the hotel. Free airport bus. Free bus to the city on weekends must be pre-booked.
4 out of 5
Recommended
for Business Travelers
by Tim the toolman from Melbourne

Why you pay for a four star visit

Posted Jun 25, 2014
Cons: They can come by the airport every 30 min and save me the cost of a roaming mobile call $3.50 AUD
Good Wifi but expensive and the rates keep going up. I use to book directly with the hotel but now I have to book through a travel website. I use to get breakfast included when I booked directly but now I have to pay for breakfast. I just wanted toast, pastries, juice and coffee and was told I could only have a certain amount of pastries like 3 pieces. I do not care for pastries but it is the first time I was told how much I could consume of something. Well it will be the last time as a found a cheaper place to stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to the airport.

Posted Jun 24, 2014
After some hotels in Paris and in London, where I paid three more times, this hotel was a dream.
5 out of 5
Recommended
for Couples
by A verified traveler from Puerto Rico

Convenient and affordable close to Barajas Airport

Posted Jun 23, 2014
This was my second time in the hotel for one night in my way back to Miami. To my surprise the restaurant and lobby were redone improving the experience at the hotel. The breakfast buffet is excellent including typical Spanish products and dishes like chistorras, churros and Spanish omelet. This time I booked the bigger room for a reasonable additional amount and the room and bathroom were much bigger than the previous one. Overall you can not get more for your money.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Accommodation

Posted Jun 22, 2014
Pros: Closeness to the airport, shuttle service.
Had a layover in Madrid, needed a hotel for one night. Recommend Hotel Nuevo Boston.