From arrival to departure, the staff were incredibly warm and welcoming and always on hand to help. My room was very clean and welcoming with a spotless bathroom and room service each day. The location is amazing as the metro is a minute walk away and the hotel is pretty much part of central Madrid so you walk out of the hotel, and you've got everything within walking distance and a wide choice of bars, restaurants and shops. The hotel was quiet and peaceful even though it's so close to the centre of everything. I thoroughly enjoyed my stay here and would happily stay here again and recommend to friends.