Ratings based on 30 Verified Reviews

They paid and stayed. We double-checked.
2.8 out of 5
63% of guests recommend
3.2 Room cleanliness
3.0 Service & staff
2.5 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
for Couples
by Walt from Virginia, USA

Don't do it.

Posted Jun 28, 2014 on Hotels.com
We booked three nights in this hotel. The first room we were assigned the air conditioner did not work. We moved to room #2. IT smelled like raw sewage but the hotel staff said they used their machine for odors and the room was OK. There were orange bits on the bathroom wall...didn't want to know what they were. We spent two night in the room, but the third night the smell was so bad we had to move. Room #3 the toilet leaked and the air conditioner was too loud. Room #4 slept 8 people but we used the room for one night. Overall rooms were not clean, needed repairs, and everything was worn...carpet had spots that were worn, flooring had gaps between planks and the planks moved when they should not. We had reservations for another night when we returned to Madrid, but we canceled it. Worst hotel I have stayed in in years and paid the most for it.
5 out of 5
by JM from Germany

Great location

Posted Apr 18, 2013 on Hotels.com
Rooms are small, but clean. You really don't want to spend too much time in the rooms anyways. Location was great, very close to two metro accesses and walking distance to the royal palace (about 10-15 min). Breakfast wasn't free, but cheap and pretty good. Friendly staff.
Comment from Hotel Management
Jul 5, 2014 by Trinidad Lopez, Hotel Management
Dear JM; thank you so much for your kind comments about our staff and romos. It is very nice for us to read about everithing was right for you and we hope you chose our hotel again on your next visit to Madrid, Trinidad López.
3 out of 5
for Everyone
by A verified traveler

Good for the price.

Posted May 29, 2012
Good location, rather old hotel and very small rooms, but for the price appropriate.
Comment from Hotel Management
Apr 30, 2014 by Trinidad Lopez, Hotel Management
Dear Guest; thank you for your text about our hotel. We hope you come back very soon and see our improvements on your next visit to Madrid. Trinidad López.
1 out of 5
by A verified traveler from Germany

Great Central Location but Awful Otherwise!

Posted Mar 7, 2012 on Hotels.com
First off let me state that while, yes, this hotel was in the very center of Gran Via, that was pretty much all that was good about it. There was a strip club directly across the alley, the alleyway itself that is Chinchilla (the actual 'street' the hotel is on) was shady looking and populated with seedy bars. The A/C in the room did not work and it was stuffy and the entire place wreaked of cigarette smoke even though it was supposed to be a smoke-free establishment. So as the room was so stuffy we had to open the window at night so as not to sweat and it was so noisy. Gran Via is a major party center for Madrid and as we had a strip club and numerous bars on our street, it was just so loud that sleeping was not easy. I got up at one point and looked out the window, about 1:30 am and there were prostitutes and transvestites walking by as well as a group of loud internationals drunk off their behinds. It was awful. Then there was the room itself. Let me first, again, go with the good. The only good thing was its relative cleanliness. The housekeeping staff were great and it was a clean room. The bathroom was decent, and the shower was pretty good. The good ends there though. The room was terribly tiny for a triple room (3 twin beds) very crammed and stuffy due to lack of functioning A/C, and the beds were AWFUL! It was literally like sleeping on nothing but springs. All 3 of us were having awful back and neck pain after the first night. In short I will say that for the amount of money we paid we expected more, but you are paying for the location which isn't necessary because Madrid has a great Metro system so you can stay further away at better hotels and still do everything you want with ease. Best advice I can give is to really research the area of town you plan on staying in because often you will be paying for location over anything else. I would not recommend Gran Via as it is just terribly noisy all night long and just a seedy area because of its party crowd. This trip was supposed to be a relaxing birthday trip for myself with some friends and turned out to be anything but.
Comment from Hotel Management
Jul 31, 2014 by Trinidad Lopez, Hotel Management
Dear Dominique; I am really sorry to read about your comments. Our hotel is located in the very center of the city of Madrid, Where you can find day and night life. But it is never a dangerous neighborhood. Let me explain you we have two floors for smooking rooms. Although smooking is not allowed in our hotel it is allowed inside this rooms. About the cleannign service we are happy to read it was satisfactory for you and your friends. In any case we have 12 hotels in the same área and we are sorry you did not leave any comment at our front desk in order to move your reservation to another room or sister hotel. I hope you give us another chance in your next visit to our city. Best regards. Trinidad López, Front desk manager.
2 out of 5
by A verified traveler

ok hotel, good location

Posted Feb 16, 2012 on Hotels.com
The hotel room wasn't ready when we got there, I had made the booking 2 weeks before my arrival date. We had to wait 1 hour for them to get our room ready. Also when we were checking out the guy at the reception said there is "FREE" breakfast and when we were leaving he charged me for it and said it was FREE buffet but not the breakfast?!!!!! When we all said to him that he had said it was FREE breakfast, he started arguing and insisted we pay before he gives our luggage!!!!! Was horrible but luckily we only stayed one night.
2 out of 5
by A verified traveler from Newcastle, Australia

Posted Oct 25, 2011 on Hotels.com
The hotel was in an excellent location, but this was its only positive feature. Upon arrival, we were met by a concierge who was more interested in his personal coversation on his mobile phone than to check us in. He barely barked three words at us before giving us the key to our room (this was not a language barrier, as I was speaking to him in spanish). The rooms were tiny. I did read other reviews on this website which commented on room size, so when I booked I decided to opt for one up from the 'Petite' option at an increased cost. The room we were given barely had enough space for the beds and surrounding furniture, and I believe we were simply given a petite room despite paying extra. The airconditioner did not work well enough to keep the room cool, which we found surprising given that we were practically staying in a shoebox. Fortunately the weather was not too bad, but the room was still uncomfortably warm during the day. The bed was not the comfiest, and I actually had what appeared to be an old piece of gum caked onto my pillow. For the price of this hotel, despite its location, I really expected alot more.
3 out of 5
by A verified traveler from Hamilton, Ontario

Location Location Location

Posted Aug 23, 2011 on Hotels.com
perfect if you're looking for location. 5 min walk to Pl. Sol. and across the street from Gran Via. 3 subway stops within 5 min walk
4 out of 5
by A verified traveler

good location

Posted Apr 4, 2011 on Hotels.com
very good location, nice neighborhood , kind staff, small room but very nice you even have a laptop in your room with internet access , i will come back and recommended to other .
2 out of 5
by Zaher from Beirut -Riyadh

I simply don't recommend it

Posted Jul 28, 2010
I describe the whole experience in 2 words: I cancelled my reservation right after my arrival. I still can't believe that the receptionist doesn't really understand English…
3 out of 5
by A verified traveler

Hight Tech Cliper - Madrid

Posted Jul 4, 2010 on Hotels.com
The rooms are very, very small. The pictures of rooms on the internet are not indicitive of what you will actually get upon check in. However the room was clean and the free internet and breakfast were both good. The location is also very ideal.