Ratings based on 178 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
88% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 26, 2015
Good location. Clean. Friendly and pleasant staff.
Comment from Hotel Management
Mar 30, 2015 by Susana Romero , Hotel Management
Dear Guest, Thank you for the great review of our hotel and of our staff! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Susana Romero Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Long weekend

Posted Mar 16, 2015
Pros: Good location
A good base for a visit to Madrid, we didn't have the breakfast but the room & amenities were great
Comment from Hotel Management
Mar 20, 2015 by SUsana Romero , Hotel Management
Dear guest, thank you very much for your opinion. We are glad to read that you enjoyed your stay. We hope to see you soon, Best regards, Susana Romero Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Madrid i❤️You

Posted Mar 9, 2015
Hotel centrale,a2minuti dalla fermata dea metro Granvia,centralissimo,personale cordiale e disponibile ,stanze Super pulite. Ottimo lo consiglio a tutti e poi spettacolari le stanze originali!!!la ciclette in camera il toppp!
Comment from Hotel Management
Mar 13, 2015 by Susana Romero, Hotel Management
Dear guest, thank you for your great review. We are glad that you enjoyed your stay. thank you very much, best regards, Susana Romero Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel muito agradável e bem localizado

Posted Feb 24, 2015
Localização perfeita. O hotel conta com uma equipe de atendimento e serviços de arrumação e limpeza excelentes. Ficamos muito satisfeitos.
2 out of 5
by A verified traveler

The bathroom is very dirty

Posted Feb 13, 2015
The room is too cold the bath room is dirty , Not too bad hotel , but expensive because the service is low
Comment from Hotel Management
Mar 12, 2015 by Susana Romero, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience,the feedback help us to improve. We work hard daily to deliver an exceptional guest experience, We hope to see you next time and I can assure you that we will do our best to give you a great hotel experience. Sincerely, Susana Romero Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom lecce

Fantastica ubicazione

Posted Jan 5, 2015
Pros: la cortesia e l'accoglienza
Cons: il laminato di parquet e la colazione
ho trascorso 5 giorni, camere pulite ed accoglienti, personale disponibile e gentile
1 out of 5
Recommended
for Getaway With Friends
by Darrenfrom london

Poor !!!!!!!!!!!!!!!!!!!!

Posted Dec 10, 2014 on Hotels.com
Very noisy room could hear what other couples were doing in each room and bathroom activties and even the cleaners turning up with there trollys felt like people were in my room woke up numerous times walls very thin Bed was rock hard and pillows were uless vder uncomfortable Room wasnt cleaned because i didnt take do not distube sign off my door by two pm not even a fresh towel bag left
Comment from Hotel Management
Feb 14, 2015 by Carolina, Hotel Management
Dear Darren, Thank you for taking the time to share your feedback. While I wish you had a better experience, your feedback is important for us to improve our services and facilities. We work hard to deliver an exceptional guest experience daily. About the" do not disturb sign", when housekeeping find one, they use to deliver a letter behind your door in order to let you know that the sign is on your door. Just inform you that we have interior rooms that are more quieter than the ones at the front. I hope you give us a chance and you repeat as a guest on our chain Petit Palace Hotels. Sincerely, Susana Romero Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Arizona, USA

Great location, surprisingly quiet room.

Posted Nov 20, 2014
Pros: Location and excellent quiet, street-facing room.
Location: Shopping, walking around.
Located in the thick of it, literally a few steps from Gran Vía and within walking distance from the Chueca-Malasaña scene, this small, well-run hotel had everything I needed.
Comment from Hotel Management
Nov 25, 2014 by Carolina Cervera, Hotel Management
Dear Isabel, thank you very much for your review about our hotel. We are glad to read that you enjoyed your stay. We are looking forward to see you soon, best regards, Susana Romero Front Desk Manager
3 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Con sus mas y sus menos

Posted Nov 10, 2014 on Hotels.com
Mi estancia solo fue de una noche,la situación fabulosa,al lado de la gran vía, por lo que a la noche se oía el barullo de la calle. El colchón que me toco,horrible,se me clavaba todo el somier y dormi muy mal y en el baño el espejo que había en mi opinión, tendría que estar en la zona del lavabo,no al lado de la ta del baño.
Comment from Hotel Management
Nov 14, 2014 by Carolina, Hotel Management
Estimado Huésped, Gracias por tomarse el tiempo en compartir su comentario con nosotros. Informarle que vamos renovando continuamente las camas debido al uso. Tomo nota de la habitación que tuvo para reemplazarlos. Esperamos poder tener el placer de tenerlo de vuelta en nuestro hotel. Atentamente, Susana Romero Jefa de Recepción
3 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Agréable Séjour

Posted Nov 4, 2014 on Hotels.com
Très agréable séjour, près du métro Gran Via et de toute commodité ! Le seul souci c'est les cafards, j'en ai aperçu 2 pendant mon séjour qui a duré 3 jours.
Comment from Hotel Management
Nov 14, 2014 by Carolina, Hotel Management
Dear guest, Thank you for take Your time to send Your comments. We hope to see you next time in our hotel. Best regards, Susana Romero jefa de Recepción