Ratings based on 54 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler

Great location, friendly staff

Posted Mar 29, 2014
I like this hotel. It is simple and comfortable with excellent staff. The location is next to the Martinez metro station giving access to Serrano and Grand Via. It is also an easy walk to Grand Via, Sol, and Plaza Santa Ana. Just a bit further to Prado. The restaurants in the area are plentiful and some are quite good. I would happily stay again.
Comment from
Jan 1, 2014 by
Dear Guest, Thank you for your lovely comments on your stay in our hotel! We are glad you enjoyed our services, location and staff. We look forward to seeing you again in Santa Barbara! Best regards Rebecca Evans General Manager
4 out of 5
Recommended
for Couples
by Alan from London

Comfortable hotel near to centre and transport

Posted Mar 27, 2014
Pros: The room was quiet, clean and comfortable and the staff were friendly and welcoming. A bonus was the free use of the room laptop.
An enjoyable stay at this 4 star hotel. I would recommend it and would use it again.
Comment from
Jan 29, 2014 by
Dear Guest, Thank you for your nice comments on your stay in our hotel. We hope to see you again soon in Santa Barbara. Best regards Rebecca Evans General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jan 12, 2014
Comment from
Jan 11, 2014 by
Dear Guest, Thank you for your nice comments on your stay in our hotel. We hope to see you again soon in Santa Barbara! Best regards Rebecca Evans General Manager
5 out of 5
Recommended
for Families
by A verified traveler

Awesome Staff - close to central Madrid

Posted Jan 10, 2014 on Hotels.com
The staff was great in helping us throughout our stay, from giving us extra room keys to printing boarding passes and where to go and what to see. The room was large and comfortable, and we appreciated having a laptop in the room to search for activities when the weather changed on us.
Comment from
Jan 29, 2014 by
Dear Guest, Thank you for your nice comments on your stay in our hotel. We hope to see you again soon in Santa Barbara. Best regards Rebecca Evans General Manager
3 out of 5
Recommended
for Families
by A verified traveler

Close to metro, uncomfortable beds

Posted Jan 6, 2014 on Hotels.com
The hotel is in a nice area and is conveniently located a few hundred feet from a metro stop. Wifi was free and worked great. Our room also had a laptop in it with a wired internet connection. We did not try the hotel buffet breakfast (9 eur pp) and instead relied on the numerous cafes in the local area for breakfast. The room had an incredibly uncomfortable bed with a rock hard mattress and thin/flimsy pillows. Otherwise, we had a nice stay.
Comment from
Jan 29, 2014 by
Dear Guest, Thank you for your nice comments on your stay in our hotel. We are really sorry you found your bed to be uncomfortable, we do actually have some matress softeners and extra pillows availible for our guests so if you ever decide to return let me know and we will get them placed in your room for your arrival. We hope to see you again soon in Santa Barbara. Best regards Rebecca Evans General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Verey clean the staff verey helped

Posted Dec 9, 2013
Comment from
Jan 11, 2014 by
Dear Guest, Thank you for your nice comments on your stay in our hotel. We hope to see you again soon in Santa Barbara! Best regards Rebecca Evans General Manager
5 out of 5
Recommended
for Families
by j from England

So helpful

Posted Nov 22, 2013 on Hotels.com
Excellent hotel in all respects, very near metro, good value. I had my handbag bag stolen whilst shopping in central Madrid:hotel reception staff so very helpful and kind in helping deal with the consequences! Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler

City break to Madrid.

Posted Nov 4, 2013
Pros: Location and facilities.
Cons: Needs a bigger breakfast area - could get congested at busy times.
Location: Near to the shops, bars and restaurants and close to the Metro station.
Great hotel - clean, well presented with good facilities. In a very good location near to the Metro station and lots of cafes and bars.
5 out of 5
Recommended
by Hereandthere from Istanbul

Nice stay

Posted Oct 27, 2013 on Hotels.com
A good hotel for a fair price. Staff were incredibly helpful, and we were happy. Cool building, nice neighborhood, convenient to everything. Thanks.
4 out of 5
Recommended
for Business Travelers
by L B-Y from Washington DC

Great location!

Posted Oct 8, 2013 on Hotels.com
Fantastic location! Easy to access public transportation and get taxi's as well. The Concierge was quick and efficient. I appreciated the in-room amenities like a laptop and iPhone/iPad chargers.