Ratings based on 221 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
98% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lima, Peru

Perfecto hotel para visitar Madrid

Posted Jul 6, 2015
Pros: La cercania de todo
Location: Cerca a cafes, pubs, estacion de metro, etc
El hotel es moderno y comodo, el personal es amable y colaborador, ademas de ello esta cerca a una estación de Metro y rodeado de terrazas para poder tomar una copa y comer.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lima

Very comfortable and close to everything

Posted Jul 4, 2015
Pros: Location
Cons: nothing
Location: Perfect location, close to a Metro Station and Terrazas.
The location is perfect and the very friendly staff, few steps from terraces to have tapas and wine and the Metro station Alonso Martinez. Perfect hotel!!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Oxford, UK

Very nice modern hotel near the centre of Madrid

Posted Jun 7, 2015
Pros: Comfortable stay. Excellent kitchen. Friendly staff.
Location: The baroque and the historic centre of Madrid nearby. Plenty of cafes, restaurants and shops around. There is a metro station within 50m.
I stayed in this hotel when we went to Madrid for family city break (one child). The hotel is located near the baroque centre of Madrid and within walking distance from many historic places we wanted to visit. There are plenty of cafes, restaurants and shops nearby. There is an underground (metro) station within 50m of the hotel (Alonso Martinez). The hotel is decorated in a modern style. The room was spacious, nicely decorated and well equipped (it was even equipped with a laptop for guests to use free of charge). The beds were large and comfortable. The staff were friendly and helpful. We used the restaurant for breakfast and it was excellent. It offers buffet breakfast with large varieties of food including cooked breakfast, patisseries, fruits and a nice selection of Spanish hams, cheeses and bread. And it was very delicious!!
Comment from Hotel Management
Jun 11, 2015 by rebecca, Hotel Management
Dear Guest, Thank you for taking the time to fill out the survey on your stay in our hotel. We are happy to know that we were able to make your stay enjoyable and that our hospitality and services reached your expectations. We hope to see you again soon in Santa Barbara! Best regards Rebecca Evans General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Für lange Personen (1.90m+)...

Posted May 27, 2015
Pros: Die Lage und das Personal
Cons: Die Höhe der Duschköpfe und Wascharmatur. Die Geräuschdämmung Wohnraum/ Bad.
Location: Nahe am Zentrum - essen, trinken und shoppen
... hat dieses Hotel leider keine vier Sterne verdient, da der Duschkopf der Dusche zu niedrig ist und man somit die Handbrause nehmen muss. Diese wiederum kann man nicht in der Höhe anbringen, sondern muss sie ständig halten und dabei aufpassen, dass man mit dem Kopf nicht an den festen Duschkopf kommt. Ansonsten ist die Dusche schon schön, da sie auch seitliche Düsen hat. Außerdem sind Waschbecken und Ablage sehr tief, was Kindern zugute kommt, aber den Langen zu Rückenschmerzen verhelfen kann... Was mich aber am meisten gestört hat, ist die Tatsache, dass Wohnraum und Badezimmer nur durch eine Glastür getrennt sind (bedruckt), so dass man jedes noch so kleines Geräusch hören kann. Vielleicht bin ich auch ein wenig pingelig, aber ich mag schon gerne etwas Privatsphäre im Bad und möchte umgekehrt auch nicht bei anderen zuhören - selbst, wenn es der Ehepartner oder die Familie ist...
Comment from Hotel Management
Jun 11, 2015 by rebeccqa, Hotel Management
Dear Guest, Thank you for your nice comments on your stay in our hotel. We hope to see you again soon in Santa Barbara! Best regards Rebecca Evans General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 20, 2015
Pros: Great Location
Location: Visit the charming Museo romantico, a three minute walk from the hotel; the coffe house in the square right next to the hotel has best croissants
Staying in Plaza Santa Barbara, where the hotel is located, you can walk just about anywhere. We never took the bus or the subway, even if we spent four days in Madrid. We walk to the Wonderful Convent of the Descalzas- which I highly recommend- to the Gran Via, and to the Puerta del Sol. Thanks to the hotel location, we even walked in the other direction, to the wonderful Jazz Bar "Clamores".
Comment from Hotel Management
May 23, 2015 by rebecca, Hotel Management
Dear Guest, Thank you for taking the time to fill out the survey on your stay in our hotel. We are happy to know that we were able to make your stay enjoyable and that our hospitality and services reached your expectations. We hope to see you again soon in Santa Barbara! Best regards Rebecca Evans General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from lv

Posizione comoda, bel ambiente

Posted May 18, 2015
Comodo al centro, a piedi 15 Minuti da porta del sol, affiancato da un club jaZz, belle camere
Comment from Hotel Management
May 29, 2015 by rebecca, Hotel Management
Dear Guest, Thank you for your nice comments on your stay in our hotel. We hope to see you again soon in Santa Barbara! Best regards Rebecca Evans General Manager
3 out of 5
by A verified traveler from NY, NY

Terrible beds.

Posted May 5, 2015
The hotel is really nice. The staff was great, but I couldnt recommend this hotel to a friend because the mattress we slept on was like sleeping on the floor. It had no comfort or cushion. Very disappointing. The location was perfect though.
Comment from Hotel Management
May 12, 2015 by rebecca, Hotel Management
Dear Guest, Thank you for your nice comments on your stay in our hotel. We are really sorry you found your bed to be uncomfortable, we do actually have some mattress softeners and extra pillows available for our guests so if you ever decide to return let me know and we will get them placed in your room for your arrival. We hope to see you again soon in Santa Barbara. Best regards Rebecca Evans General Manager
4 out of 5
Recommended
for Families
by Betina from Imbassaí

Super localização

Posted Apr 29, 2015 on Hotels
Foi tudo muito bom. Serviço, room service, cafe da manha e principalmente a localização. Porém as camas de solteiro foram péssimas.
Comment from Hotel Management
Jul 25, 2015 by Hotel Petit Palace Santa, Hotel Management
Dear Guest, Thank you for your nice comments on your stay in our hotel. We hope to see you again soon in Santa Barbara! Best regards Rebecca Evans General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from bordeaux

Hotel moderne très propre, et très bien situé

Posted Apr 26, 2015
Pros: La déco et la situation.
Cons: Le son en façade.
Juste un bémol , si vous séjournez en fin de semaine, demandez une chambre côté cours , car l'hôtel est au dessus d'un club de jazz et vive les gens qui rentrent et sortent pour fumer! Ou apportez vos bouchons d'oreille!!!!!!
4 out of 5
Recommended
for Getaway With Friends
by A

Posted Apr 21, 2015 on Hotels
Comment from Hotel Management
Aug 1, 2015 by Hotel Petit Palace Santa, Hotel Management
Dear Guest, Thank you for your nice comments on your stay in our hotel. We hope to see you again soon in Santa Barbara! Best regards Rebecca Evans General Manager