Ratings based on 62 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Stylish, quirky hotel in a good location.

Posted Aug 28, 2014
Pros: The courtyard. The decor. The staff. The location.
Cons: Room we were in (115) was very noisy if we left the window open at night, so we didn't.
Location: Don't go to the cafe at the top of the square by the tube station. Food is terrible and it's v expensive.
Breakfast not included, but 10 euros is good value for a buffet with lots of different kinds of food, especially taking into account the cost of eating out in Spain which was surprisingly expensive.
3 out of 5
Recommended
for Everyone
by A verified traveler from London

3-3.5 star. Should not be rated as 4 star.

Posted Aug 27, 2014
Pros: Location
Cons: They should really check the condition of the room before booking it to guests.
We stayed in this hotel for 3 nights. The location was superb with plenty of bars/restaurants in the area and few minutes walk to the metro (although we only used the metro once). As for comfort, unfortunately we were given a family room without a proper air conditioning and it was the most uncomfortable 2 nights we had in a 4* hotel (in the last 24 months, we traveled several times and stayed in more than 9 hotels - all 4 stars). To be fair they did transfer us to a different room with 4* quality in our last night (as they were fully booked the previous nights) although I was expecting more like a refund or discounted stay. They should really check the condition of the room before booking it to guests. I would still recommend this hotel to anyone as long as the hotel staff can guarantee that the air conditioner is working especially during summer.
4 out of 5
Recommended
for Everyone
by A verified traveler from BKK

Good location. Clean, modern facilities.

Posted Jul 13, 2014
Very good breakfast. Only negatives were that beds were not that comfortable and pillows were a little on the small side. Staff friendly and helpful.
Comment from Hotel Management
Aug 25, 2014 by Sara Lopez, Hotel Management
Dear Guest, Thank you for taking the time to fill out our survey on your stay in our hotel. Your opinion is very valuable to us and we are really happy that our services and hospitality reached your expectations. We have recently changed 23 matresses in the hotel and all of the pillows for a firmer version. We also have matress softners available for guests so you may request one for your next stay. Best regards Rebecca Evans General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

New hotel perfect conditions

Posted May 30, 2014
Very Good nice hotel very Good Location The conditions in The hotel are realy brand new The rooms are very confortables
Comment from Hotel Management
Aug 25, 2014 by Sara Lopez, Hotel Management
Dear Guest, Thank you for your nice comments on your stay in our hotel. We hope to see you again soon in Santa Barbara! Best regards Rebecca Evans General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Good value

Posted May 27, 2014
Good location. Friendly staffs. Clean and comfortable room.
Comment from Hotel Management
Aug 25, 2014 by Sara Lopez, Hotel Management
Dear Guest, Thank you for taking the time to fill out the survey on your stay in our hotel. We are happy to know that we were able to make your stay enjoyable and that our hospitality and services reached your expectations. We hope to see you again soon in Santa Barbara! Best regards Rebecca Evans General Manager
5 out of 5
Recommended
for Everyone
by Jan from Peru

Great Hotel

Posted May 15, 2014
Pros: The rooms and location
Location: The hotel is in plaza Santa Barbara where you find bars open all night, restaurants and a Metro Station is there so you connect all Madrid
The location is the best, close to many cafes, bars, restaurants, etc. The room sizes are great, we traveled with our two children and the bunk beds were perfect . I recommend this hotel to everybody!!!
Comment from Hotel Management
Aug 25, 2014 by Sara Lopez, Hotel Management
Dear Guest, Thank you for taking the time to fill out our survey on your stay in our hotel. Your opinion is very valuable to us and we are really happy that our services and hospitality reached your expectations. We hope to see you again soon in Santa Barbara! Best regards Rebecca Evans General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

Great location, friendly staff

Posted Mar 29, 2014
I like this hotel. It is simple and comfortable with excellent staff. The location is next to the Martinez metro station giving access to Serrano and Grand Via. It is also an easy walk to Grand Via, Sol, and Plaza Santa Ana. Just a bit further to Prado. The restaurants in the area are plentiful and some are quite good. I would happily stay again.
Comment from Hotel Management
Aug 25, 2014 by Sara Lopez, Hotel Management
Dear Guest, Thank you for your lovely comments on your stay in our hotel! We are glad you enjoyed our services, location and staff. We look forward to seeing you again in Santa Barbara! Best regards Rebecca Evans General Manager
4 out of 5
Recommended
for Couples
by Alan from London

Comfortable hotel near to centre and transport

Posted Mar 27, 2014
Pros: The room was quiet, clean and comfortable and the staff were friendly and welcoming. A bonus was the free use of the room laptop.
An enjoyable stay at this 4 star hotel. I would recommend it and would use it again.
Comment from Hotel Management
Aug 25, 2014 by Sara Lopez, Hotel Management
Dear Guest, Thank you for your nice comments on your stay in our hotel. We hope to see you again soon in Santa Barbara. Best regards Rebecca Evans General Manager
Comment from Hotel Management
Mar 29, 2014
Dear Guest, Thank you for your nice comments on your stay in our hotel. We hope to see you again soon in Santa Barbara. Best regards Rebecca Evans General Manager
5 out of 5
Recommended
by A verified traveler

Posted Mar 10, 2014 on Hotels.com
Comment from Hotel Management
Jun 14, 2014 by Hotel Petit Palace Santa, Hotel Management
Dear Guest, Thank you for your nice comments on your stay in our hotel. We hope to see you again soon in Santa Barbara! Best regards Rebecca Evans General Manager
4 out of 5
Recommended
by A verified traveler

Would stay here again

Posted Feb 12, 2014 on Hotels.com
The room was clean and the modern style is welcome as opposed to the antique-y style furnishings of other European hotels. Our arrival was poorly-timed for a first impression. the water was shut off and there was a lot of work being done on the entryway to the hotel, but once these were resolved a few hours later, the hotel was very nice. The toilet was located in a weird place. Good breakfast, reception was friendly and helpful. Good value for price. Would stay here again.
Comment from Hotel Management
May 31, 2014 by Hotel Petit Palace Santa, Hotel Management
Dear guests, Thank you for taking the time to fill out the survey on your stay in our hotel. I´m sorry if you experienced some problems with the water supply in your room, I´m sure this is due to the annual Legionella treament we did in Feburary. During a couple of hours of the day, the water may not be used. I´m sorry for any inconveniences this caused. We hope to see you again soon in Santa Barbara! Best regards Rebecca Evans General Manager