Ratings based on 212 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
98% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 20, 2015
Pros: Great Location
Location: Visit the charming Museo romantico, a three minute walk from the hotel; the coffe house in the square right next to the hotel has best croissants
Staying in Plaza Santa Barbara, where the hotel is located, you can walk just about anywhere. We never took the bus or the subway, even if we spent four days in Madrid. We walk to the Wonderful Convent of the Descalzas- which I highly recommend- to the Gran Via, and to the Puerta del Sol. Thanks to the hotel location, we even walked in the other direction, to the wonderful Jazz Bar "Clamores".
5 out of 5
Recommended
for Everyone
by A verified travelerfrom lv

Posizione comoda, bel ambiente

Posted May 18, 2015
Comodo al centro, a piedi 15 Minuti da porta del sol, affiancato da un club jaZz, belle camere
3 out of 5
by A verified travelerfrom NY, NY

Terrible beds.

Posted May 5, 2015
The hotel is really nice. The staff was great, but I couldnt recommend this hotel to a friend because the mattress we slept on was like sleeping on the floor. It had no comfort or cushion. Very disappointing. The location was perfect though.
Comment from Hotel Management
May 12, 2015 by rebecca, Hotel Management
Dear Guest, Thank you for your nice comments on your stay in our hotel. We are really sorry you found your bed to be uncomfortable, we do actually have some mattress softeners and extra pillows available for our guests so if you ever decide to return let me know and we will get them placed in your room for your arrival. We hope to see you again soon in Santa Barbara. Best regards Rebecca Evans General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom bordeaux

Hotel moderne très propre, et très bien situé

Posted Apr 26, 2015
Pros: La déco et la situation.
Cons: Le son en façade.
Juste un bémol , si vous séjournez en fin de semaine, demandez une chambre côté cours , car l'hôtel est au dessus d'un club de jazz et vive les gens qui rentrent et sortent pour fumer! Ou apportez vos bouchons d'oreille!!!!!!
5 out of 5
Recommended
for Couples
by A verified travelerfrom Leuven

Klassehotel!

Posted Apr 21, 2015
Pros: Rustige prima onderhouden kamer. Personeel spreekt vlot Engels.
Location: Metrostation vlakbij alsook de vele bezienswaardigheden van Madrid.
Rustig gelegen hotel met prima service. Vlak bij metrostation en eigenlijk op wandelafstand van bezienswaardigheden.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Hamburg

Gut gelegenes nettes Hotel mit Leihfahrrädern

Posted Apr 8, 2015
Pros: Die Leihfahrräder und das Frühstück.
Cons: Ein zweiter Spiegel außerhalb des Bads wäre praktisch. Anstelle der Glastür würden wir eine richtige Zimmertür zum Bad bevorzugen.
Location: An der Metro Station Alfonso Martinez im nördlichen Bereich der Altstadt. Zu Fuß, mit der Metro oder dem Leihfahrrad kann man alles bequem erkunden.
Der Aufenthalt im Hotel hat uns super gefallen. Es ist vom Flughafen gut erreichbar mit der U-Bahn und bietet für Trips durch die Stadt kostenlose Leihfahrräder. Das Frühstück bietet alles, was man sich wünscht. Wenn wir wieder nach Madrid kommen, buchen wir wieder dieses Hotel.
Comment from Hotel Management
Apr 15, 2015 by Rebecca, Hotel Management
Dear Guest, Thank you for your nice comments on your stay in our hotel. We hope to see you again soon in Santa Barbara! Best regards Rebecca Evans General Manager
4 out of 5
Recommended
for Families
by A verified traveler

zentral gelegen

Posted Apr 7, 2015
Nähe zur Metro und Zentrum. Toll, dass man Fahhräder im Hotel ausleihen kann. Personal ist sehr hilfsbereit
Comment from Hotel Management
Apr 15, 2015 by Rebecca, Hotel Management
Dear Guest, Thank you for your nice comments on your stay in our hotel. We hope to see you again soon in Santa Barbara! Best regards Rebecca Evans General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Girona

Acogedor

Posted Mar 19, 2015
Todo muy limpio y el personal muy atento. Muy bien comunicado y con todo tipo de servicios a los alrededores.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel and location!

Posted Mar 19, 2015
Very nice hotel. Everything was new and clean! The location was perfection, in a square with a metro station.
Comment from Hotel Management
Mar 27, 2015 by Rebecca Evans, Hotel Management
Dear Guest, Thank you for taking the time to fill out the survey on your stay in our hotel. We are happy to know that we were able to make your stay enjoyable and that our hospitality and services reached your expectations. We hope to see you again soon in Santa Barbara! Best regards Rebecca Evans General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Feb 21, 2015 on Hotels.com
Comment from Hotel Management
Mar 20, 2015 by Hotel Petit Palace Santa, Hotel Management
Dear Guest, Thank you for taking the time to fill out our survey on your stay in our hotel. Your opinion is very valuable to us and we are really happy that our services and hospitality reached your expectations. We hope to see you again soon in Santa Barbara! Best regards Rebecca Evans General Manager