Ratings based on 202 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified travelerfrom napoli

Fantastico e vicino a tutte le attrazioni

Posted Feb 24, 2015
Pros: Lusso
Cons: Non parlano italiano,ma ci si capisce
Location: Vicino a tutti i musei e alla movida
Servito e riverito! Consigliatissimo!! Lusso,storia e gentilezza tutti insieme...
4 out of 5
for Couples
by A verified travelerfrom milano

Posted Feb 18, 2015
di solito questi alberghi sono decadenti e vivono di gloria passata il ritz mantiene una buona vitalità e con personale all'altezza di un 5 stelle ,inutile dire che come logistica è il meglio che si possa scegliere a Madrid.
5 out of 5
for Everyone
by A verified travelerfrom München

Für fünf Tage zum Geburtstag nach Madrid

Posted Feb 7, 2015
Das Hotel kann nicht besser liegen, alles in wenigen Gehminuten zu erreichen oder in max. 10 bis 15 Taximinuten zu erreichen. Alle im Hotel sehr freundlich, Rezeption, Concierges, Restaurantpersonal, Portieres, Zimmermädchen, also sehr zu empfehlen. Wir kommen wieder.
1 out of 5
by A verified travelerfrom NY

Look elsewhere for 5 star quality in Madrid

Posted Feb 2, 2015
Pros: Concierges
Location: Prado
Experienced double-billing problems requiring hours of emailing to rectify. Given a double-bed instead of the booked King-size bed. Dirty, worn carpet in bedroom. Inattentive service in Goya restaurant and when very under-cooked fowl sent back to kitchen, no offer made to replace, had to pay for another entree. Door lock to room did not work, had to make several calls to maintenance. The hotel has really gone down in quality and appears to survive on its past reputation. The concierges are good, but the rest no longer seems like a 5-star hotel. Very disappointing experience.
5 out of 5
for Everyone
by A verified traveler

Beautiful grand hotel

Posted Jan 7, 2015
Great service. Lovely room but could hear water above.
2 out of 5
by A verified travelerfrom Houston, USA

Good location but hotel is old

Posted Nov 28, 2014
I did not enjoy my stay in this hotel and I am not going to stay over again. we order a breakfast in the room the delivery person did let us charge cost of breakfast to room, he said only cash, and I did not have any cash with me at that time. I had to make serveral calls to different group in the hotel to resolve this issue. Another person came "I think he is his manager" they don't speak English. I tried to explain to him the issue, he called another person on phone and there talking loudly inside my room while my sick wife was sleeping. After approximately 10 min he said okay will charge your room. I was very disappointed about it.
4 out of 5
for Business Travelers
by A verified travelerfrom Paris

palace aux normes des années 60

Posted Nov 27, 2014
Pros: Son emplacement,les petits déjeuners
Cons: nécessité de fermeture de l'hôtel pour le mettre aux des Palaces actuels Peninsula, Four Seasons,MandarIn Oriental,Hyatt ...
Location: quartier résidentiel proche des musées et des must touristiques madrilènes
Cet hôtel est très bien situé ,dans un quartier résidentiel ,proche des musées. Bon service . Les installations des chambres correspondent aux normes des années 60.Insonorisation défectueuse des chambres ,portillon de l'entrée de l'hôtel est vétuste .
5 out of 5
for Everyone
by A verified travelerfrom mexico


Posted Nov 24, 2014
Todo increíble, sólo el colchón muy viejo y duro. Todos los empleados sin sumamente amables y hacen hasta lo imposible por complacerte
5 out of 5
for Everyone
by A verified travelerfrom Santiago, Chile

Well located, nar El Prado that I visited twice.

Posted Nov 20, 2014
Pros: The style, a piano playing in the dinner room, good location.
Cons: The gym maybe.
Location: Great, I love the El Prado museum and it is across the street.
Very good, it is a classic and old style hotel that you do not find in many places these days, like our grand fathers used to travel many year ago but with modern things as well. I would definitely come back.
4 out of 5
for Everyone
by A verified travelerfrom Moscow

Classic hotel very well located

Posted Nov 9, 2014
The hotel perhaps a bit worn but still a lovely place. It is perfectly located near the major museums. Price was reasonable for a Ritz. Staff was fantastic especially the concierge services.