Ratings based on 237 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Basel

Tolle Lage in der Nähe der Museen.

Posted Jun 16, 2015
Pros: Aumerksamer, zuvorkommender Service.
Jedesmal eine Freude im Gartenrestaurant bei einem Drink zu sitzen. Leider hält die Küche nicht, was sie verspricht.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Old School (In a good way) elegant hotel in Madrid

Posted May 26, 2015
Pros: Old school elegance with a modern sense of humour
Cons: GYM!!!
Location: Central to shopping and right next door to the Prado.
The staff's pride in this hotel is immediately evident. The checkin/out is respectful, quick, seamless. Very enjoyable lunch on the patio. The gym needs a little more equipment to get a half decent workout.
5 out of 5
Recommended
for Everyone
by A verified traveler from tokyo

スタッフのホスピタリティがとても素敵でした。おもてなしを感じました

Posted May 25, 2015
Pros: お部屋のグレードもよくベランダからマドリッドの景色がよく見え、周りの喧騒もなくぐっすり睡眠できました。 ロビーやレストランの内装がゴージャスでありリッチな気分に浸れました。やや小さいホテルですが行き届いてさすがリッツと思いました。
Cons: 日本と違いホテル周辺の道路をもう少しお掃除すればいいのにと思いました。
Location: プラド美術館の近くであり、落ち着いた場所なので安心感がありました。
ロビーでの飲食もおいしく、朝食もよかったです。コンシェルジュも正確でタクシーの手配など信頼がおけました。2日目は果物などサービスがあり嬉しかったです。アメニティの容器がかわいいのでひさしぶりに持ち帰りました。
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel, very close to everything.

Posted May 21, 2015
Excellen t hotel accomodations, very nice view and very close to important places including train station.
5 out of 5
Recommended
for Everyone
by A verified traveler from s

Lovely city hotel close touseums

Posted Apr 11, 2015
From start to finish the staff could not be more helpful. First day they seemed pushed - end of week better
5 out of 5
Recommended
for Everyone
by A verified traveler from Prescott, AZ

The Ritz is a wonderful experience

Posted Apr 10, 2015
Pros: The staff are excellent
Cons: Can not think of anything wrong
Location: Excellent location, near the Prado and within walking distance of the Sol and Plaza Mejor. One block from Retiro Park
Upon arrival, we were met by the doorman and warmly received. The check in process was easy, quick and efficient. I believe the woman who checked us in was from management and I believe her name was Emma (hope I remembered correctly). Our room was excellent and the Easter candy in our room was a nice touch. This Ritz was WAY above the competition (we stayed in the Petit Palace aso which was nice but not the Ritz).
5 out of 5
Recommended
for Everyone
by A verified traveler

Ritz Madrid.

Posted Apr 7, 2015
Pros: The decor, food, service, location.
Cons: A pool would be an amazing addition.
Wonderful hotel in the very centre of Madrid. The hotel itself and garden are beautiful. The decor is very old, however I will be sad the next time I go back if they have "refurbished" it. Our room was on the small side but gorgeous. We loved the doorman, who is a real character and very helpful. All the staff were great. Sometimes the service was a little slow, however the staff were so lovely a small wait wasn't an issue for us. We travelled as a family and our 6 year old loved her teddy and all the other lovely things the hotel provided for her. I would highly recommend the Ritz Madrid and will definitely go back.
5 out of 5
Recommended
for Everyone
by A verified traveler from clearwater FL

Gorgeous hotel

Posted Apr 4, 2015
I was 4 nights where we had a wonderful experience. hotel is very well located price is fine for a 5 star. My only thing I have to say is the mattress. They need to have 5 star those mattress are old and not comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful expérience

Posted Mar 30, 2015
Stayed one week Wonderful on all aspects Outstanding service
5 out of 5
Recommended
for Families
by Susana from Miami

Great location, great service.

Posted Mar 24, 2015 on Hotels
We loved staying next to the Prado Museum. The hotel was great and service wonderful.