Ratings based on 258 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, Alberta, Canada

Nice, modern hotel.

Posted Oct 19, 2014
Pros: Clean rooms, great staff, good location.
Cons: No dishes or cutlery in rooms even though there is a small microwave, fridge and sink.
Location: Just out of the busy Grand Via main tourist attractions, but easily within walking distance or short metro ride.
Quiet hotel out of the busy downtown tourist area but still within walking distance (or short metro ride) to main attractions. Clean, modern rooms. Bathrooms fairly small but functional. Great, helpful and smiling staff. Good and reasonably priced breakfast in the morning. They were even able to provide me with gluten free bread for my morning toasts!
4 out of 5
Recommended
for Everyone
by A verified traveler from Bristol

Stay at Suites Viena

Posted Sep 22, 2014
My boyfriend and I stayed at Suites Viena for 3 nights while on our holiday to Madrid. It was in a great location - 20 minute drive from the airport but within a short walking distance to most of the other main attractions. The hotel room was very clean, with all of the facilities we wanted, including a huge double bed and air conditioning. The staff were also really helpful, giving us directions, tips on where to go and ordering a taxi for us when we needed one. I would definitely recommend this hotel to anyone looking on traveling to Madrid.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

A very nice hotel about 35 km from Barcelona

Posted Sep 14, 2014
Cons: I couldn't get the A/C to bring the room temperature to a cooler level.
The hotel is about 35 km from Barcelona, easily accessible from the city by train. The train ride takes about 35 minutes. The hotel itself is modern and the rooms fairly large and functional. I'm quite sensitive to bed comfort and I slept quite well. The staff is extremely courteous and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Forth Worth Tx.

Nice Hotel close to Palacio Real.

Posted Sep 10, 2014
Pros: Everything specially the staff.
Cons: For us it was great.
Location: You can walk to Telesferico, Palacio Real, Grand via and the tour buses that take you around Madrid have a stop ome block away from the Hotel.
This Hotel is great. You can walk to Palacio Real and is a few minutes away from The Grand Via. It is an affortable Hotel that is close to the bus stop tours. The staff is wonderful, specially Joany the Cuban Lady serving breakfast. She is very friendly and helpful with everyone. We will stay here next time when in Madrid.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 31, 2014
Very nice location. Clean and quiet. Bathroom a little difficult to maneuver in. Breakfast was ok
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Hidden gem near Temple Debod & Plaza de Spania

Posted Aug 11, 2014
Pros: Spacious room, microwave, air conditioning easy to adjust, free use of computer in lobby for internet as my suite wifi didn't work for me
Cons: Strong smoke smell in 2nd floor hall. Rooms facing Juan A. Mendizabal street hear all the noise going on during middle of night (garbage pickup, talk)
Location: Temple of Debod, Plaza D'Spania, Grande Via
Clean and modern this hotel offers good value with large suites (although bathrooms are quite small) and very close location to Plaza de Spania subway station and gardens. Free computer use in lobby as room wifi is unreliable.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

nice hotel. convenient location

Posted Jul 19, 2014
friendly staff. we walked everywhere. location is close enough so that you can see most of the attractions just by walking but far enough away that people aren't constantly outside your hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jul 15, 2014
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4 out of 5
Recommended
for Families
by xadezs from London

comfy beds

Posted Jul 14, 2014 on Hotels.com
Hotel is situated in a great location not too far from some of the attractions and transportation. The rooms are quite spacious with comfortable beds; and the air-condition was perfect for the heat in Madrid in July.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa canada

the location is very good and easy to access the a

Posted Jul 10, 2014
Pros: The location and stuff
Location: mayor plaza and royal palace
The stuff is so nice to help us. we got cookware and can have cook simple meal and hot water. The hotel is in the middle of sightseeing area. it is easy to access metro and can walk to most palaces.