Ratings based on 908 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Nimes

hôtel accueillant très bien situé pour les visites

Posted May 19, 2015
Pros: amabilité du personnel, souriant propreté confort situation idéale au centre du Madrid "à voir"
Cons: rapport qualité/prix, je ne vois pas!!!
Location: la gran via est animée; elle n'est pas très loin du Prado, du Palais Royal,du parc buen retiro, du museé de la Reine sofia, du marché San Miguel etc
la situation de l’hôtel nous a permis de pouvoir visiter tous les monuments sans nous inquiéter des transports ; dès le premier jour il nous été facile de nous repérer , l’hôtel étant placé idéalement; le personnel, aimable, nous renseignant si nécessaire; bref, nous avons beaucoup marché,c'était notre choix, mais c'était nécessaire pour apprécier Madrid!!
3 out of 5
Recommended
for Everyone
by A verified traveler

Internet Slow

Posted May 11, 2015
Stayed here three years ago and they have still not fixed the internet. Snail pace. In 2015 incredible!
2 out of 5
by A verified travelerfrom Milano

Fate voi

Posted May 10, 2015
Pros: Posizione, gentilezza del personale
Cons: Vedi sopra
Location: Guardate una guida di Madrid
Difetti: 1°) scarsa sicurezza. La vasca da bagno/doccia non aveva alcuna maniglia o appiglio e nessun tappetino antiscivolo. Il pavimento a parquet delle zone comuni presenta diversi dislivelli di pochi gradini ciascuno: segnalati in salita ma non in discesa. 2°) Musica assordante e continua in tutte le zone comuni. 3°) Prima colazione con buffet mal disposto e male organizzato, con piccinerie di altri tempi e altri livelli di albergo, come ostacolare l'accesso con pinze ai vassoi dei cibi, peraltro scarsi (le uova vengono fatte pagare a parte, oltre i 15 euro a persona). Aggiungere la poca luce, gli scalini non segnalati in discesa e la musica fastidiosa per avere un'idea di come si può rovinare l'inizio di giornata a un ospite. Lo consiglierei a un amico solo se almeno i primi due inconvenienti fossero ovviati.
5 out of 5
Recommended
for Couples
by A verified traveler

Good hotel

Posted May 9, 2015
I enjoyed my stay very much. Everything was nice, clean and tidy. It was quite at night, but very central. The staff was overall friendly. I am a big gym buff, and the facility was a bit too small for me. Nevertheless it did the job.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Almere

Prima hotel nabij bezienswaardigheden

Posted Apr 25, 2015
Pros: Interieur modern en van alle gemakken voorzien in een 'belle epoque' verpakking.
Cons: In douche zeepbakje aanbrengen.
Prima hotel voor de geboden prijs. Alle belangrijke bezienswaardigheden zijn op loopafstand.
5 out of 5
Recommended
for Couples
by A verified travelerfrom New York

Hidden Gem in the Gran Vía avenue

Posted Apr 10, 2015
Pros: Location, facilities and staff.
Location: Go anywhere around it.
We stayed for more than one week. Location: Excellent. Entrance: no bellboy to help and no platform for rolling luggage (you must lift it up by your own) Reception desk: some times interns are in charge and not well versed in hospitality details (mile nails). Most reception staff is well trained about the city attractions and are very pleasant (they also make concierge tasks per your request). Elevators: Only two for the whole building and for a four guests with one luggage. Decorations: The thematic experience with poems and words everywhere added a unique feature. The colors of the walls and the hallways red carpet were inviting. Original architecture details are in place (some corridors doors from olde Madrid can still be seen as well as the old elevator). Bedroom: good location in a corner with wide windows and a wide balcony (the room was not one of those with a terrace). Bathroom was also big and well separated from the room includes tub, shower room and washing room with modern elements. Includes rolling sofa and feet rest bench. Closet is relatively small (only for one luggage) Bed and linens: huge bed, white linens of 400, good towels of all sizes, some days perfectly white, other days, old worn white. Views: was toward the side off the Gran Via (more quiet although interesting). Breakfast: continental and varied (what would be needed for a walk during the whole morning). Restaurant and lounge: +A1, René and Fabio very, professional, friendly and accommodating.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Bogota

City Break

Posted Apr 7, 2015
Pros: Location and breakfast
Cons: Bed was on wheels and moved about a lot.
Location: Centrally located and easy walking to Parque Retiro, Art Museum and also Gran Via etc.
Decided to stay a couple of days in Madrid coming back from Seville. Great hotel in a very good central location. Good food and breakfast. East check in and very helpful staff. Always taxis outside or nearby for transport to and from the airport. Didn't get to the roof bar unfortunately but maybe next time....there are a lot of similar hotels nearby.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

nice hotel, close to a lot of sights

Posted Apr 7, 2015
Great place to stay. Great breakfast. Near a lot of interesting places.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

Boutiique Feel

Posted Mar 22, 2015
Pros: Everything.
Cons: The roof top was closed due to maintenance. Too bad. May have enjoyed that a bit. Of course we were so busy might not really have had time to enjoy it
Location: Perfect location. Near everything.
Love the location of this hotel on the Gran Via as well as the boutique feel of this hotel. Love a boutique hotel better than large chain hotels. This one had it all. Comfort, location, style, service. The staff was very accomodating and the price was right. Not disappointing at all. Would definitely reserve at this hotel again...
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Mexico

Outstanding location for the price.

Posted Mar 21, 2015
Walking distance to the Prado Museum as well as dozens of food places and shopping. One block away from Metro Stations. So location is a big plus and it is also a very good hotel with very good installations and amenities. Breakfast is limited but high quality and staff is nicer than common for Europe.