Ratings based on 232 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom london

Superb

Posted Jan 27, 2015
The staff cannot be faulted at all Nothing is too much trouble and always with a smile I can't recommend enough !!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Salvador

Great Service, location and Rooms

Posted Jan 14, 2015
This hotel us very well located in a very nice part of the city. Close to bus and metro. Service and food where excelent. Rooms extraordinary, big and confortable. Great experience with my family
Comment from Hotel Management
Jan 19, 2015 by Silvana, Hotel Management
Dear Mr Saca, Thank you so much for sharing your experience with us. It's great to know you found our service and food excellent. We hope to welcome you again soon to our hotel. Your sincerely, Silvana Lovelle Reception Manager
Comment from Hotel Management
Jan 19, 2015 by Silvana, Hotel Management
Dear Mr. Saca Thank you very much for your great feedback regarding our Hotel, location and food. We are pleased to know you have enjoyed your stay. We are looking forward to welcoming you. Kind regards, Manrique Rodriguez General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Juan, PR

Very close to Plaza Mayor (by taxi) AND Barajas.

Posted Jan 11, 2015
The perfect layover hotel for a couple of nights in Madrid. Large in facilities but with a very personal touch,
Comment from Hotel Management
Jan 19, 2015 by Silvana, Hotel Management
Dear Mr Ortiz, Thank you very much for sharing your comment on expedia. We are very pleased to know you have enjoyed your stay and We are looking forward to welcoming you very soon. Kind regards, Silvana Loelle, Reception Manager
Comment from Hotel Management
Jan 19, 2015 by Silvana, Hotel Management
Dear Mr. Ortiz, First of all thank you very much for select our Hotel for your recent stay in Madrid. I take this opportunity to thank you also for sharing your nice comments. Will be a pleasure to welcoming you back shortly Cordially Manrique Rodriguez General Manger
3 out of 5
Recommended
for Everyone
by A verified traveler

room looked as if it needed redecorating

Posted Nov 17, 2014
Pros: Very Convieniant for visiting my son
Location: Great location
All staff , housekeeping and waiters all very helpful and polite.
Comment from Hotel Management
Jan 19, 2015 by Silvana, Hotel Management
Dear Guest, Thank you very much for letting us know about your experience. I am sorry that your experience with the room was not at your entire satisfaction and thank for your nice comments about our team. Kind regards, Manrique Rodriguez General Manager
2 out of 5
by A verified travelerfrom TX

No the room that was reserved and already paid

Posted Oct 26, 2014
The reservation was for a king size bed non smoking room, at 6:00 pm the room was not available, we got to decide if we want non smoking OR king size bed, we end in a non smoking two small twin beds
4 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Oct 25, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 19, 2014
A pleasant weekend, excellent the Intercontinental club
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Oct 16, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bath. UK

City break

Posted Oct 11, 2014
Pros: The staff, position and facilities.
Cons: As an English couple we would have loved the pool to have been available in October, we are quite used to chilly swimming sessions!
We stayed four nights and were very pleased with everything about the hotel. The staff were very helpful and attentive. The room was comfortable and thankfully the air con was quiet! Breakfast was extensive, fresh and plentiful. The food available all day in the bar was excellent. It is a walk of about 35mins to the older parts of Madrid but it's a pleasant and easy walk with two metro stations on the way if it's a step too far. There are bars and restaurants within easy distance of the hotel area.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Cairo

Friendly staff

Posted Oct 7, 2014
The staff were so friendly and helpful as I dealt with the concierge, the bell captain, the Intercontinental club staff and the list and found personnel and they were all friendly