Ratings based on 137 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
85% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 19, 2014
A pleasant weekend, excellent the Intercontinental club
5 out of 5
Recommended
for Everyone
by A verified traveler from Bath. UK

City break

Posted Oct 11, 2014
Pros: The staff, position and facilities.
Cons: As an English couple we would have loved the pool to have been available in October, we are quite used to chilly swimming sessions!
We stayed four nights and were very pleased with everything about the hotel. The staff were very helpful and attentive. The room was comfortable and thankfully the air con was quiet! Breakfast was extensive, fresh and plentiful. The food available all day in the bar was excellent. It is a walk of about 35mins to the older parts of Madrid but it's a pleasant and easy walk with two metro stations on the way if it's a step too far. There are bars and restaurants within easy distance of the hotel area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cairo

Friendly staff

Posted Oct 7, 2014
The staff were so friendly and helpful as I dealt with the concierge, the bell captain, the Intercontinental club staff and the list and found personnel and they were all friendly
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel with lively staff.

Posted Sep 24, 2014
The hotel is situated at a good location. The rooms are very clean and comfortable. staff is very good.
Comment from Hotel Management
Oct 1, 2014 by Silvana, Hotel Management
Dear Guest Thank you very much for your nice review. We are happy to learn that you enjoyed your stay with us and that you feel received attentive service. It is something he takes great pride in. Willing to welcoming you back in a near future Kind regrads Manrique Rodríguez General Manager
4 out of 5
Recommended
for Business Travelers
by orit from panama

great location

Posted Jun 17, 2014 on Hotels.com
the hotel need renovation
Comment from Hotel Management
Aug 30, 2014 by Manrique Rodriguez, Hotel Management
Dear Orit, Thank you very much for choosing InterContinental Madrid during your recent visit to our city and for sharing your review with us. I also appreciate your suggestions and I hope to welcome you back in a near future. Kind regards Manrique Rodríguez General Manager
5 out of 5
Recommended
for Everyone
by Ghassan from london, uk

Fantastic stay thanks to hotel staff

Posted Apr 25, 2014
Friendly staff, great service and excellent location.
Comment from Hotel Management
Apr 29, 2014 by Silvana, Hotel Management
Thank you very much for your comments based on your stay with us at InterContinental Madrid during your recent visit to our city. I´m very glad to hear that staff and services met your expectations and that our Hotel location was excellent. Willing to welcoming you in a near future. Sincerely Manrique Rodríguez General Manager
5 out of 5
Recommended
for Everyone
by ricardo

In general, Spanish hotel star system is lacking

Posted Apr 24, 2014
But the 5 star rating here is well deserved. Everything was great. Loved the choice of special pillows.
Comment from Hotel Management
Apr 29, 2014 by Silvana, Hotel Management
Dear Mr. Ricardo, Thank you very much for your comments based on your stay with us at InterContinental Madrid during your recent visit to our city. I´m very glad to hear that the services of the pillow met your expectations Willing to welcoming you in a near future. Sincerely Manrique Rodríguez General Manager
3 out of 5
by A verified traveler

Only business

Posted Apr 23, 2014
I called to confirm it was a suite with a king bed and a seperate sitting area. Instead I had 2 twin beds put together and a sofa bed in the room. Not ideal for a family hotel. Location also required a taxi tide to ALL the tourist attractions.
4 out of 5
Recommended
for Families
by Daniel from Dubai

Comfortable Hotel,Older Rooms, Location further

Posted Mar 19, 2014 on Hotels.com
It was a great hotel. Quite comfortable. Rooms are a bit old though and furniture is out dated for a 5 star hotel typical of everywhere else. Breakfast was great. Elevators were constantly broken and small though. Location is quiet and far from busyness but close to a lot of business buildings (lots of businessmen in the lobby during the weekdays) but far from shops (Grand Via, Puerto de Sol, Puerto de Madrid). Not many restaurants or any good ones in the area but has Starbucks.
Comment from Hotel Management
May 31, 2014 by Manrique Rodriguez, Hotel Management
Dear Daniel, Thank you for your review, At InterContinental Madrid remains our main objective to provide guests with a comfortable stay and deliver a high level of service. I´m happy to hear that we have managed to provided this during your stay. Also I would like to thank you for recommending our hotel and I will be willing to welcoming you in a near future. Kind regards Manrique Rodríguez General Manager
4 out of 5
Recommended
by A verified traveler

Posted Mar 19, 2014 on Hotels.com
Good hotel, very busy though
Comment from Hotel Management
May 31, 2014 by Manrique Rodriguez, Hotel Management
Dear Guest, Thank you for taking your precious time to write your comment. it makes me proud that you found the staff well trained and friendly and the location ideal. Also I would like to thank you for recommending our hotel and I will be willing to welcoming you in a near future. Kind regards Manrique Rodríguez General Manager