Ratings based on 925 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom E

Hôtel accueillant proche du cœur de ville madrilen

Posted Apr 14, 2015
Beau séjour. Belle ville Attention aux pick pocket notamment place des anges. Personnel très accueillant à l'hôtel chambre petite mais suffisant pour 3 jours à Madrid. Literie très confortable. Demander une chambre sur cour moins bruyant que sur la place santa ana vivante jusque tard dans la nuit. Hôtel à recommander
5 out of 5
Recommended
for Everyone
by A verified traveler

Recomiendo ampliamente para pasar una vacaciones i

Posted Apr 6, 2015
Pros: Su ubicación, las instalaciones del hotel y muy buen restaurante - bar
Cons: Creo que todo esta muy bien
Location: A sus alrededor se localizan museos, plazas, restaurantes, bares y tiendas
Las habitaciones tienen una decoración muy moderna , las personas de recepción siempre están con la mejor actitud para ayudarte en cualquier cosa que necesites los felicito por su excelente servicio y actitud hacia el huésped . El hotel tiene una decoracion minimalista y muy moderna . El bar y restaurante tienen muy buena carta de alimentos y bebidas.y tienen el el puso 7 un bar con una vista increíble La ubicación es lo mejor ya que esta a dos calles de la Plaza del Sol ,a 3 calles de la Plaza Mayor y del Mercado de San Miguel vale la pena ir a conocer y tomar una sangría , unos pinchos y una variedad y calidad de mariscos , además de muchas opciones de comida que hay. Por otro lago también queda muy cerca el museo del Prado. Y el hotel se ubica en plaza Santa Ana que hay una gran variedad de restaurantes, bares y locales comerciales de todo tipo . Lo recomiendo ampliamente
4 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Comfortable, well located and well presented hotel

Posted Apr 1, 2015
Pros: The location. The decoration and the staff
Cons: I wasn't asked for feedback about our stay by the staff
Location: Lots of bars and resturants, and near underground stations so getting around the city was easy
The staff were welcoming and friendly, and very helpful. The room was small but well presented, clean and had everything that we needed. The only problem we had was that we were given a room with a connecting door to the room next to us (which we didn't need). This let a lot of noise through, and unfortunately the occupants of the room next to us were very noisy.
5 out of 5
Recommended
for Everyone
by A verified traveler

Stay here. Location A++ Staff A++ Room A++

Posted Mar 19, 2015
Pros: How helpful the front desk was. The comfort of the rooms. Bed, AC, shower, towels...
Cons: Have the room keys work. Replaced constantly.
Location: Whoa! SOOO much. Look on a map. Highly recommend a Segway Tour on your first day to get an overview.
We have never been to Spain. Picked hotel off of Trip Advisor. The location cannot be beat. It is right in the middle of everything you'd want to visit. The front desk staff ALL speak perfect English. They are very helpful. There was never a line for the front desk. When we first got there, I knew we wanted to go to El Rastro, the flea market. We would only have 2 hours there because of our flight. I prebooked checkin before we got to Spain. Check in was 2 minutes and they had our rooms ready. Go to El Rastro. Take a train somewhere. Eat tapas at San Miguel Square. Eat dinner and watch a Flemenco dance. Spend a day at the Prado and get a guide for $50 a hour at the front desk. The hotel made our stay so comfortable. HIGHLY recommend it. Ricky Martin was there. Bonus!
5 out of 5
Recommended
for Everyone
by A verified traveler

El hotel y el personal fantástico

Posted Feb 17, 2015
En general todo perfecto limpieza,ubicación, personal, etc.solo un pero ya que la primera habitación era interior y bastante pequeña.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable & fun

Posted Feb 2, 2015
Pros: The historical building is greatly adapted. The bar and lounge is trendy and cool.
Cons: maybe a gym
Location: right in the middle of historical district, fun
Very comfortable hotel rooms, nicely located, specially for leisure trips. Nice bar & restaurant, with great roof top specially for spring and summer nights. Friendly service, cool interiors.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Location, Amenities and Miriam.

Posted Jan 27, 2015 on Hotels.com
This hotel was perfect in every sense. This was my first visit to Spain and I couldn't have asked for for a better place to stay. The amenities are top-notch and the service was second-to-none. The location is great - close to everything you will want to see. Plenty of restaurants / nightlife / historical places and shopping. If you are looking for a place in Madrid... You will not be sorry you picked this one. It is a perfect place to stay. I want to also give Miriam, The Aura Manager, a BIG THANK YOU for everything. She went above and beyond to make sure my visit was the best it could be. Her advice, guidance and hospitality made the hotel a 6-Star hotel in my mind.
5 out of 5
Recommended
for Personal Event
by Brandonfrom New York, NY

Rockin cool place

Posted Jan 20, 2015 on Hotels.com
Best hotel in Madrid, stayed in many
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Costa Rica

Excellent location, superb personal service.

Posted Jan 19, 2015
Pros: Service and location
If you come to Madrid, make sure you stay in this hotel. The attentive staff is always ready, welcoming, ready to assist you with a smile, diligence and professionally. This is my third time staying in this property and will always look forward staying here. Nearby you will have ample of choices of restaurants, bars, shopping premises ... You will have a great time, wether for business or pleasure.
5 out of 5
by Michael Thaifrom Australia - NSW - Sydney

Posted Jan 9, 2015
Pros: Location, and next to an outside gym, staffs go out of their way to make reservation to great restaurants for customers
Cons: 25 euro for very basic breakfast
Location: Outstanding
Facilities: Basic; Value: Affordable; Service: Go the extra mile; Cleanliness: Immaculate; The view of Plaza Santas Ana is great and closed to some great tapas restaurants