Ratings based on 287 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.8 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brighton, UK

Beautiful hotel with a free shuttle

Posted Aug 18, 2014
Pros: It was such a stunning hotel with its furniture an sun lounge area. The pool could be bigger however in 35 degree heat, it was ideal for a cold dip.
Cons: Customer service, so a smile and generous caring approach would be nice. A larger pool, perhaps.
Location: Location is near the airport however you are still quite far from central Madrid. If the metro was open near the hotel it would have saved time.
The hotel was beautiful and they offered a free airport shuttle service, it took just a phone call. The access to Madrid centre would have been easy as there was a Metro Station less than 5 minutes away, however unfortunately there was major works taking place in the Metro lines close to the hotel. We had to walk to a bus replacement service so it took longer than normal however at 2 euros each for a single it was very cheap. Staff could have been friendlier. The facilities and room were stunning though just missing that extra personal service from the staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from dublin

It's 100/100 great it's worth every penny

Posted Aug 13, 2014
Good location even by metro. Very friendly staff. I love it. I will recommend .to everyone.
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis, Missouri

Posted Aug 9, 2014
Nice clean hotel. There were several restaurants a few blocks away but not much else. Close to the airport. Great for a one night layover. The shuttle service was nice.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Good location for business trip

Posted Aug 3, 2014
Friendly staff, lovely hotel and comfortable rooms. Dining, bar area and outdoor seating - great after a long day at the office!
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel, close to airport

Posted Jul 26, 2014
Pros: free airport shuttle both directions
Cons: a bit stingy (eg: wouldn't refill coffee at breakfast without charge!)
Location: too far from city for an extended stay, but perfect for our last night before leaving. Proximity to Metro line was bonus.
too far from city for an extended stay, but perfect for our last night before leaving. Proximity to Metro line was bonus.
5 out of 5
Recommended
for Everyone
by A verified traveler

End of 2 month Spain trip

Posted Jul 16, 2014
Best hotel of whole 2 month hiking/sightseeing trip. Excellent value for price. Great staff. Wish we could have stayed longer.
5 out of 5
Recommended
for Everyone
by A verified traveler from Scottsdale, AZ

Perfect hotel for an overnight layover in Madrid.

Posted Jul 8, 2014
Pros: Airport shuttle, convenient Metro station, helpful staff.
We had an overnight layover in Madrid. Arrived in Madrid at 6 pm; left at 10:30 am the next day. This hotel was a perfect fit for us. We wanted to use the time to get a feel for Madrid. The hotel was modern with a good location. The free airport shuttle and close Metro station made it very convenient to check in to the hotel, spend the night on the town, and get back to the airport to catch the next flight.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel convenient to Madrid Airport

Posted Jul 3, 2014
The hotel was clean, modern and very close to Madrid airport, with a free shuttle to the airport, which greatly facilitated our early morning departure. Facilities are modern, including nice beds and spacious, well-equipped bathrooms, and the restaurant on the premises is very good. Staff at the hotel are nice and helpful.
3 out of 5
by A verified traveler

Nice hotel but location is not great!

Posted Jun 29, 2014
Decent hotel, close enough to airport and central Madrid is reachable by metro. But wifi was sketchy and location is not great.
5 out of 5
Recommended
for Everyone
by Steph from London

Nice hotel but the swimming pool was closed!

Posted Jun 12, 2014
The hotel was lovely, nice and close to the metro, kept very clean and tidy and had friendly staff. The hotel website stated the swimming pool as 'now open' and open from June but we were extremely disappointed to find it wasn't open when we arrived and didn't actually open until 12 June which meant it was closed for our whole trip. Had we known the pool wouldn't be open with would have chosen an alternative hotel with a swimming pool.