Ratings based on 103 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby johnm from Wales
Handy locationPosted Feb 11, 2014
Friendly but unobtrusive staff. Very comfortable bed and clean room.Located close to Metro and all points of interest within easy reach. Late night revellers outside can be a bit noisy But generally good and value for money
for Everyoneby RAM
Good location at a good price.Posted Jan 8, 2014
Cons: The TV channel selection.
Location: Close to the metro. Pintor Rosales and Ferraz streets have many nice and adequately priced restaurants.
The hotel is a good property with convenient access to the Metro and in at a nice neighborhood.
for Everyoneby lisa from northampton UK
Nice hotel close to centrePosted Jan 3, 2014
Pros: Central and clean
Cons: Need to updates their windows to improve on the noise reduction
Location: Close to the gran via and palace and metro lots to see
This hotel was comfortable however was undergoing outside renovation with scaffolding being erected whilst we stayed there.. The street we were on was also quite noisy and on New Year's Eve we were awoken at 4am due to an argument lasting over 20mins in the street outside. I don't think we would stay at this hotel again
for Everyoneby Emil from Ottawa, Canada
Very nice stay at MercurePosted Dec 25, 2013
Pros: The location is excellent. Room and bathroom are large enough. Good beds. Clean.
Location: Perfect location! 3 minutes walk from Plaza de España. 10 minutes walk from the Royal Palace About 3 km (a little less) from the big museums.
Nice staff people and very good location (10 minutes walk form the Royal Palace and even closer to the Egyptian Debod Temple). Clean room. Also very good value for the money. Arrived at 10:30 in the morning and got access to the room - no problem! We had a choice of non smoker / smoker room, and on street side or not.
for Business Travelersby A verified traveler
Posted Dec 9, 2013 on Hotels.com
Recommendedby A verified traveler
Posted Dec 7, 2013 on Hotels.com
for Couplesby Sally from Manchester
Traditional, clean and comfortablePosted Nov 25, 2013
Pros: The bed
Cons: The breakfast
Location: Okay location, especially if you like McDonalds or Burger King!
Lovely and clean, spacious room, comfiest bed EVER! Breakfast average, okay if you like continental; shame the Spanish haven't grasped crispy bacon and soft fried eggs, oh and sausages - mini hot dogs.....?!!!! All in all a great hotel not too far from the centre. (As C&A is on your left, turn right - takes you to the main places, be sure to visit the Latina quarter!
by David from Rhode Island
Madrid November 2013Posted Nov 23, 2013
Pros: Location is quite optimal. close to attritions and metro
Cons: Better beds
Location: It's close to major attritions and metro.
There is no way this hotel can be called a 4-star hotel. Rooms are clean, but beds are horribly uncomfortable. Mattresses look like they've been there forever. heating/air conditioning system does not really work. It was very stuffy all the time. This hotel does not have it's own restaurant. the only option available is breakfast, which is awfully overpriced. hotel exterior is under construction right now so I don't recommend getting any room that faces the streets unless you want construction workers looking into your room
by A verified traveler
Good locate to Metro and Plaza de EspanaPosted Nov 21, 2013
Hotel OK but very thinned walled.
by A verified traveler from Camberley
Good location but major refurbishment underwayPosted Nov 19, 2013
Pros: Good location re getting to different areas of the city
Cons: Not sure that so much refurbishment work should be undertaken with the hotel still open
Location: Can walk to the royal palaceopera house and centre of Madrid easily and lots of buses near and also the underground
Major refurbishment under way that will take some time so scaffolding all round hotel.Workmen may pop onto your balcony at anytime! We changed rooms 4 times due to work noise and blow air heating generator being outside another room. One night we could not sleep for the noise so got up and moved rooms at 1am! Staff and especially the manager were very helpful in trying to find us a new room each time.Only the work on the 6th floor seems to have been completed so far and that is where the generator is also situated by the suite!