Ratings based on 109 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
84% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler

Good hotel, close to the main shopping area

Posted Sep 29, 2014
Pros: Location and friendly and helpful staff.
Great experience, would definitely stay here again.
2 out of 5
by A verified traveler from Blackpool UK

Not good

Posted Sep 25, 2014
Pros: The rooftop pool
Cons: Cleaner and better maintained rooms
Location: Plenty of entertainment nearby and near restaurants and bars
We requested a no smoking room but did not get one, the smell was terrible. We found the room very small and not very clean. The shower head was broken and the corners of the shower floor were filthy. The pool area and bar was very nice and helped our disappointment slightly but would have been very upset if it was out of season.
3 out of 5
for Everyone
by A verified traveler from United States

Nice Hotel, Terrible Room

Posted Sep 15, 2014
Pros: Location, pool, pool bar
Cons: Room 134 would be better put to use as a storage closet.
Paid $225 USD for this horrible little room one floor up and overlooking the main street that was so noisy that not even earplugs could dampen the constant talking, yelling, banging of trash bins outside. Finally got relatively quiet at 5am and I got two hours of sleep. Also, there was a creepy, huge painting on the shower wall of a bust of what looked like Thomas Jefferson. Who can take a shower with that head staring at you? Nice hotel but stay on the highest floor possible to avoid the noise. I was very disappointed.
5 out of 5
for Business Travelers
by A verified traveler from Venezuela

Excellent location

Posted Aug 18, 2014
We always stay there when visiting Madrid, twice this year. It is all about location, with a Metro station just across the street, near to Gran Vía, and with a lovely roof top pool and bar.
3 out of 5
by A verified traveler from london

Good location

Posted Aug 17, 2014
Pros: Location
Cons: All of the above.
Location: Very central and walking distance to most sites.
Room not clean - lots of dust, electric curtains did not work, lobby not clean. Location good but plenty of nicer hotels close by.
5 out of 5
for Everyone
by A verified traveler from Danbury, CT

Right in the center of everything!

Posted Aug 12, 2014
Pros: Location, location, location! Staff was attentive, place was clean and the area was very safe, close to everything
Cons: A larger room, we did feel tight
Location: Hotel was walking distance to everything ( Gran Via, P del Sol, Plaza Mayor etc)& if you wanted to explore more the train station was only a block up
Once we checked in the fun started at the rooftop pool. Great place to just relax, hang out and have a drink. The bartenders were friendly and kept the open tab without a problem. The room was on the small size but comfortable. The one advantage was that it was located in an interior courtyard, no view but quiet, given all of the action going on the Gran Via. Parking is expensive due to the location of the hotel, we took the advise of one the workers and parked our car outside of the city center. Two days later we returned to bring the car into the area once the official start of summer vacation kicked in. Parking became free, all parking regulations are relaxed during the month of August in Spain.
5 out of 5
for Everyone
by A verified traveler from surrey

Very good location

Posted Jul 28, 2014
Pros: Good location and pool.
Cons: Tea and coffee making facilities in the room.
Location: Plaza mayor, de sol, st Miguels square, temple de bod. Shops an restaurants.
This hotel is in a very good location, close to everything so no need for taxis or metro. Has a nice pool with a bar to relax in as well and the staff are very helpful and friendly.
5 out of 5
for Everyone
by A verified traveler from Nr London

Great location and very good hotel

Posted Jul 8, 2014
Location: Only 5 minute walk to Royal Palace.
Great short city break. Very good location. Able to walk almost anywhere we wanted to within 20 minutes. Shops nearby perfect or any forgotten bits and walking distance to most of the main attractions, with Metro stop right outside hotel. Hotel also offered good Wifi and we used shuttle service to get back to airport which was extremely impressive. Only downfall was pool opening times, as opened relatively late at 11am, and was shut a lot due to functions over the weekend. Not a children's pool - but very suitable for a refreshing dip during a city break.
4 out of 5
for Couples
by A verified traveler from London

Wonderful rooftop bar with pool and view of Madrid

Posted Jul 7, 2014
Upside:wonderful rooftop bar with pool and views of Madrid. Amazing vertical garden. Very central location. Downside: small rooms. Lighting in hallways was poor and although we had late checkout the room had been made over when we went outside for an hour.
4 out of 5
for Business Travelers
by lily from houston

Posted Jun 26, 2014 on Hotels.com
Our room needed some maintainable and new carpet.