Ratings based on 114 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Amazing transformation!

Posted Nov 19, 2014
Great hotel,good value, amazing rooms - you want for nothing. Not far from the airport. Resturant menu is limited , the staff try really hard but overall it is well below the hotel standard that it aspires. This is a business hotel and the lifts are in demand in the morning, so allow yourself extra time.
5 out of 5
Recommended
for Families
by Marlenefrom España

Quedamos fascinados con este hotel. Encantador

Posted Oct 17, 2014 on Hotels.com
Excelente. Bello, acogedor, muy moderno. Muy limpió. Gente muy amable. Desayunos espectaculares. Lo volvería a tomar.
5 out of 5
Recommended
for Couples
by Elenafrom Donostia

La reforma perfecta

Posted Oct 13, 2014 on Hotels.com
Perfecta Es un hotel recien renovado con toda la tecnologia punts Las hsbitaciones impresionantes
5 out of 5
Recommended
for Families
by Luis

This traveler left a rating score only Posted Oct 6, 2014 on Hotels.com
5 out of 5
Recommended
by Mercedesfrom Aldaya

Estado de la habitación

Posted Sep 22, 2014 on Hotels.com
Personalmente en un hotel lo primero que busco es la limpieza de la habitación y su comodidad y tengo que decir que he encontrado las dos cosas en este. Tengo problemas de espalda y como en la cama que tienen, no he dormido en ningun lugar. Lo he aconsejado a todos con los que he hablado de mi estancia en Madrid
3 out of 5
Recommended
for Everyone
by A verified travelerfrom england

fantastic décor & but unhelpful staff

Posted Sep 16, 2014
Pros: the décor was fantastic especially the projected art work on the glass ceiling. fresh flowers and upmarket furniture in well designed rooms.
Cons: Gym was still being decorated when we were their and spa was closed so very disappointed with this. Staff really unhelpful with request for iron.
Location: close to football stadium, great hotel for the match. couple of decent restaurants nearby.
Great facilities but hotel was still under construction. Staff really unhelpful when asking for an iron and saying only housekeeping can get and they have no access to their cupboard. Also inconsistency with information they gave out - one staff would say €3 for a phone charger to borrower and another would say €5/ one staff member would say free to have late check-out another tried to charge us €20 when leaving and accuse me of using the sun cream from the minibar. Apart from that the furniture and styling of the rooms was fantastic and perfect for families, business people and especially couples. Breakfast buffet is definitely worth it! plenty of choice and fresh!
5 out of 5
Recommended
for Business Travelers
by Eyal M

This traveler left a rating score only Posted May 23, 2014 on Hotels.com
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted May 9, 2014 on Hotels.com
5 out of 5
Recommended
for Personal Event
by Tapani V.from Suomi

Loistava sijainti

Posted May 8, 2014 on Hotels.com
Voisin hyvin kuvitella meneväni uudestaan. Alue erinomainen.
4 out of 5
Recommended
for Everyone
by Cathyfrom Hong Kong

Great hotel next to Football

Posted May 7, 2014
Pros: Best place to stay in Madrid if you are especially coming for the football as I was. Not much shopping nearby so need to go into town for that.
Cons: Internet is terribly slow. needs dramatic improvement.
Location: Not much to do other than watch football!
Literally the closest you can stay to watch Real Madrid. Was a 5 minute walk home at end of the game. Room service menu was even good, rooms comfortable and good value. Barmen were excellent.