Ratings based on 347 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Rio de Janeiro

A week resting and walking through Madrid

Posted Feb 23, 2015
Pros: Location, size and modern decoration of the room, cleanness.
Cons: Ventilation / air conditioning didn´t worked properly.
Location: The Plaza Santa Ana region is central with lots of restaurant options near by and a walking distance to main attractions.
I spent a week in the company of my wife resting and walking around Madrid. We chose a slightly larger room (Jr Suite) for more comfort during our stay. It was worth it. The room, two-story, had a nice room and a good bathroom on the first floor and the bed, quite comfortable, in the second. The hotel was quiet, nicely decorated and clean. The staff met us in everything we asked for. The location was great. The only bad thing was the air conditioning which was locked in a heating mode and kept the room very warm without possibility to do anything about it.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Geneve

Posted Feb 11, 2015
L'hotel: accueil sympathique, chaleureux. Endroit propre, et bien entretenu. Intérieur soigné, design, moderne. Personnel aimable, souriant, discret et toujours à disposition. Bel étalage au buffet du petit-déjeuner, où on se réjouit de trouver du jamón ibérico, fromages et pâtisseries régionaux, fruits et jus frais. La chambre: bien aménagée, lit confortable malgré des oreillers en mousse un peu trop fermes (sélection possible d'un oreiller de plume en supplément). Plateau avec bouilloire, thé, machine à café, et bouteille d'eau très apprécié. Beau linge de bain. Belle qualité de produits de bain, mais on aurait aimé avoir des articles de toilette (tout ce qui est cotton, bonnet de douche, cotton-tiges...) Manque d'eau chaude un matin dans la douche. Le quartier: animé, dynamique, jeune. Abondance de bars et petits restos, que ce soit modernes ou plutôt "de quartier". Impeccablement situé pour la visite de musées ou les promenades en ville.
5 out of 5
Recommended
for Everyone
by A verified traveler

Location...Location!

Posted Jan 23, 2015
Pros: Staff was very polite and helpful. We stayed 3 days while in transit to Bangkok from Miami.
Cons: We had a standard room which was a little small. I was offered an upgrade but declined...budget.,
Location: The amount of attractions within a 2 mile walk is amazing...
Great hotel for Madrid attractions. Plenty of small resturants in the area.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Peru

perfect Location

Posted Jan 13, 2015
For us were very near to everywhere... The attention was awesome...
2 out of 5
by A verified travelerfrom Roma.

Molto deluso dalla struttura.

Posted Jan 6, 2015
Pros: Posizione ma non la esposizione sempre all'ombra.
Cons: Veramente TUTTO considerando che e' venduto come un 5 stelle al prezzo di un 5 stelle!
Location: La posizione,come ripeto e' buona ed e' questo a mio avviso che induce la NH a venderlo come un 5 stelle ma dietro l'angolo c'e anche un IBIS...
Non un 5 stelle ma al massimo 3.Nonostante posizione centrale, struttura in origine un condominio con tutti i limiti delle adattazioni : assoluta mancanza di una hall,stanze con tetti bassi,piccole e con finestre vecchie e senza insonorizzazione necessaria a contenere grande trambusto serale e notturno locale,bagno piccolo con un ridicolo lavandino,personale seppur gentile con grandi limiti in termini di presenza e tatto(ogni mattina ti aggrediscono chiedentoti il numero della camera appena metti piede nella piccola ed angusta zone colazioni). Veramente una grossa delusione considerando i soldi spesi e le aspettative di poter deliziarsi di un 5 stelle!.NH non dovrebbe vendere tale struttura per tale.Siamo stati molto delusi in quanto conosciamo,viaggiando spesso in alberghi di livello come un vero 5 stelle dovrebbe essere.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Surrey

Very enjoyable stay in Madrid.

Posted Jan 6, 2015
Pros: The room (on 5th floor) was comfortable and quiet.
Cons: One slight quibble, is that we had difficulty in operating the bath / shower tap
Location: Superb location, with a fabulous choice of tapas bars at Plaza Santa Ana.
Great hotel in a fantastic location, furthermore, the hotel staff were incredibly obliging and helpful.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Excellent location and service!

Posted Dec 29, 2014
Pros: location was very central
Cons: Included breakfast with room bookings.
Location: As central as you can be in Madrid.
This hotel was everything that I had expected based on reading earlier reviews one expedia - amazing location (as central as you can be in Madrid) and also really good service and courteous staff. All in all would highly recommend this hotel for anyone visiting Madrid for a few days and wanting to stay in a central location with very good service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 25, 2014
Excellent location. Very friendly and helpful staff.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Milano

Albergo molto bello, nel cuore di Madrid

Posted Dec 14, 2014
La scelta di questo albergo, collocato a due passi da Plaza de la Puerta del Sol, ci ha consentito di visitare i principali punti di interesse della città muovendoci esclusivamente a piedi. La qualità del servizio, la disponibilità del personale e la bellazza della struttura ne fanno un albergo ideale per un viaggio a Madrid.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Guatemala - Germany

Fabulous location

Posted Dec 5, 2014
Everything was nice with the room. The roof location and the limited visibility does not justify the higher price as a premium room.