Exterior

Reviews of NH Madrid Paseo de la Habana

4 out of 5
NH Madrid Paseo de la Habana
Paseo de la Habana, 73, Madrid, Madrid

Reviews

8.0

Very Good

Rating 10 - Excellent. 232 out of 693 reviews" "
Rating 8 - Good. 297 out of 693 reviews" "
Rating 6 - Okay. 107 out of 693 reviews" "
Rating 4 - Poor. 34 out of 693 reviews" "
Rating 2 - Terrible. 23 out of 693 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar closed early
Stayed 2 nights in Apr 2024
Response from Victor M. Fran on Apr 10, 2024
Dear John, thank you very much for your nice review regarding your stay among au at your home in Madrid. We close our bar service every evening at 11 pm. We do have a Mini Bar service in our rooms available for all our guests. Thank you so much for chossing us as your destination in Madrid.

2/10 Terrible

OLEKSANDR

Stayed 1 night in Mar 2024

8/10 Good

julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice central hotel for Madrid Stadium with local Spanish bars which are very friendly. Easy to get around Madrid via metro and cheap. I am glad I opted to stay in this area as it is very quiet and I slept like a baby.
Stayed 3 nights in Mar 2024
Response from Leticia Muro on Mar 15, 2024
Dear Julie,First of all thank you very much for taking the time to write your impressions.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Excellent

SEBASTIAN, ST PETERSBURG BEACH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Luis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

juan

Stayed 2 nights in Dec 2023

8/10 Good

Mariana

Stayed 1 night in Dec 2023

10/10 Excellent

Julio, San Ysidro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its close to the Santiago Bernabeu
Stayed 1 night in Dec 2023

6/10 Okay

Arturo

Stayed 1 night in Dec 2023

6/10 Okay

Bruna Rubio

Business traveler
Liked: Amenities
great
Stayed 1 night in Oct 2023
Response from Leticia Muro on Nov 6, 2023
Estimada Bruna,Antes que nada muchas gracias por tomarse el tiempo de rellenar la encuesta. Gracias igualmente por mencionar que todo estuvo excelente.Esperando poder saludarla personalmente en su proxima visita,Atentamente

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with stay
Easy check in, friendly staff and good customer service all around.
Stayed 2 nights in Sep 2023
Response from Leticia Muro on Nov 6, 2023
Dear Ricardo,Thank you very much for taking the time in writing your impressions and thank you for giving us the highest score. Hope to be able to greet you personally in your next visit.Best regards

8/10 Good

Eduardo

Stayed 1 night in Sep 2023
Response from Leticia Muro on Nov 6, 2023
Estimado Eduardo,Antes que nada muchas gracias por tomarse el tiempo de rellenar la encuesta. Gracias igualmente por otorgarnos tan alta puntuación.Esperando poder saludarle personalmente en su proxima visita,Atentamente

8/10 Good

George

Stayed 2 nights in Aug 2023

4/10 Poor

Katherine

Traveled with family
Liked: Staff & service
I was really disappointed with this hotel. The pictures dont really reflect this hotel. If you stay, stay in the new area. The old side is really bad. I went to the front desk and they did change my room. I was put in #317 and it had two huge structural column in the room. The hotel has many rooms and all the rooms could not have been full. I saw 3 other guests there. Why would they put me in the worst room when nicer rooms even in the old side were available. The ladies at the front desk were amazing and when i said room 317 she was happy to change it. If you do stay here ask for a nice room.
Stayed 1 night in Aug 2023

10/10 Excellent

Qiaorong

Stayed 1 night in Aug 2023
Response from Leticia Muro on Nov 6, 2023
Dear Qiarong.First of all thank you for taking the time of filling up our questionnaire. Thank you as well for giving us the highest score.We hope to always be able to keep our standards .Hoping to greet you personally in your next visit.Best regards

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El equipo del Front Desk siempre atento y amable. Excelente y tranquila zona. Transporte público cercano. Habitaciones cómodas.
Stayed 3 nights in Aug 2023

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service Front Desk.
Stayed 1 night in Jul 2023
Response from Victor M. Fran on Jul 29, 2023
Dear Javier, thank you so much for your fantastic review. We are proud to know that we have achieved our aim of being helpful and always delivering our best following NH tradition. We are longing to welcome you again in one lf our Minor Hotels around the world. Kind regards

10/10 Excellent

Pedro, Miami

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff makes a big difference, from reception desk( Desiree is amazing) to bartender, to cleaning ladies, they are all helpful and kind.
Stayed 2 nights in Jul 2023
Response from Victor M. Fran on Jul 16, 2023
Dear Pedro, Thank you so much for such a encouraging review. We are glad to know that your stay has been almost perfect. We thank you specially for mentioning our Team who, together with our Guests, are the most valuable asset of Minor. Hope to see you any time soon in one of our Minor Hotels.

10/10 Excellent

Edgar

Stayed 1 night in Jun 2023
Response from Victor M. Fran on Jul 21, 2023
Dear Edgar, thank you so much for such a fantastic evaluation regarding your stay in our NH Paseo de La Habana during your visit to Madrid. Longing to see you again any time soon in the next future. Kind regards.

8/10 Good

Grako, hartsdale

Liked: Cleanliness, staff & service
my complains are two, rooms are a bit small, and airco is weak, Madrid is a hot city and room temperature cannot come under 22 celsius, no matter how hard you set the fan or low the temperature is set. double check with reception and told me that is their norm. So be aware can be too hot sometimes
Stayed 5 nights in Jun 2023
Response from Victor M. Fran on Jun 14, 2023
Dear Grako, we are sorry we couldnt match your expectations in terms of comfort due to AC temperature. We are following Government indications in public areas and buildings and we understand your concern. We deeply apologize for that. Kind regards.

10/10 Excellent

Pedro, Miami

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Always a fantastic place to stay. The staff is amazing from front desk people to people at bar and restaurant to the people that take care of your room. The staff us the best
Stayed 1 night in Jun 2023
Response from Victor M. Fran on Jun 14, 2023
Dear Pedro, thank you so much for your fantastic review regarding your experience while staying among us in Madrid. We specially would like to thank you for mentioning our Staff as they are together with our loyal Guests the most valuable asset of Minor. We are longing to see you again in one of our Minor hotels any time soon.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Victor M. Fran on Jun 14, 2023
Dear Joshua, thank you very much for your marvelous evaluation on your experience regarding your stay among us during your visit to Madrid city. Regards.

10/10 Excellent

Julianna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience with the staff
Stayed 1 night in Jun 2023
Response from Victor M. Fran on Jun 6, 2023
Dear Julianna, thank you so much for your kind review regarding your stay among us at your NH Home in Madrid. We are glad to know that your experience has been almost excellent and we are longing to see you again any time soon in one of our Minor Hotels around the world. Regards,

10/10 Excellent

bruce

Stayed 2 nights in May 2023
Response from Victor M. Fran on Jun 3, 2023
Dear Bruce, thank you very much for such a fantastic review regarding your stay among us at your home in Madrid. We are glad to know that you have really enjoyed your time in Madrid. We are longing to see you any time soon in one of our Minor Hotels around the world. Regards.

10/10 Excellent

Miho

Liked: Cleanliness, staff & service, property conditions & facilities
Not necessarily in a convenient place but close enough to tourist destinations 10-15 taxi ride, a couple of subway stations nearby). But in fact, the stadium where Real Madrid plays is a few minute walk away. Very quiet residential area and there are ample cafes, restaurants, super markets and pharmacies. Rooms are tiny but the bath room is spacious and storage is nice. It would be nice if we can have additional towels….
Stayed 2 nights in May 2023
Response from Victor M. Fran on May 30, 2023
Dear Miho, thank you so much for such a wonderful review regarding your experience while staying with us at your NH home in Madrid. We are glad to know that you have enjoyed your stay and we will try to improve in those items you have suggested in your review. Longing to see you again any time soon in one of our Minor Hotels all over the world. Regards,

10/10 Excellent

Mariam

Stayed 1 night in May 2023
Response from Victor M. Fran on May 24, 2023
Dear Mariam, thank you so much for such a encouraging review. It has been a great pleasure to welcome you to your home in Madrid. We are longing to see you any time soon in one of our Minor Hotels. Kind regards,

10/10 Excellent

Neysi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 3 nights in May 2023
Response from Victor M. Fran on May 15, 2023
Dear Neysi, thank you so much for your nice and encouraging review that allow us to face our future with faith and extraordinary motivation. We are longing to see you again any time soon in one of our Minor Hotels.

8/10 Good

Heidelberg

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness
Stayed 2 nights in Apr 2023
Response from Victor on Apr 24, 2023
Dear Heidelberg, thank you so much for such a wonderful review over your stay among us in NH Paseo de la Habana. We are glad to know that your experience has been almost excellent. We will keep on working hard every day in order to improve our service for your next visit. Regards.

8/10 Good

Patricia

Stayed 3 nights in Apr 2023
Response from Victor Manuel on Apr 10, 2023
Estimada Patricia, gracias por habernos elegido para su visita a Madrid. Esperamos verla de nuevo muy pronto en uno de nuestros hoteles NH. Atentamente,

10/10 Excellent

K

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Victor M. Fran on Mar 20, 2023
Dear Guest, thank you so much for your encouraging review that will surely help us to improve our service and deliver a better one. We are driven by passion and we are proud to welcome loyal Guests who are, together with our team, NH most valuable asset.

6/10 Okay

Camille

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was so uncomfortable, woke up with back pain
Stayed 2 nights in Feb 2023
Response from Victor M. Fran on Mar 6, 2023
Dear Camille, we are sorry you did not enjoy our night set during your stay among us and We apologize for that inconvenience that wouldnt allow you to rest conveniently. We do offer the same night set in all our NH Hotels as standard but that doesn't mean it is the right one for every body. We apologize again for not being able to offer you what you really deserve. kind regards.

10/10 Excellent

Pedro, Miami

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff makes the biggest difference! They are the best! Specially Desiree
Stayed 1 night in Feb 2023
Response from Victor M. Fran on Feb 27, 2023
Thank you so much, Pedro, for your encouraging review and specially for mentioning our Collaborators performance as they are, together with our loyal Guests, NH most valuable asset. Longing to see you again in one of our NH Hotels around the world, we remain yours sincerely.

8/10 Good

Eslam

Stayed 2 nights in Jan 2023
Response from Victor M. Fran on Mar 6, 2023
Dear Eslam, thank you very much for such a nice review regarding your experience during your stay at our NH paseo de La Habana. We would like to welcome you again in one of our NH Hotels all over the world in the next future. Kind regards.

10/10 Excellent

yadrana, Weston

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything. Clean, friendly staff
Stayed 1 night in Jan 2023
Response from Victor M. Fran on Jan 7, 2023
Dear Guest, thank you so much for such a kind review regarding your experience while staying among us in Madrid. Wish you all the best in this new coming 2023. Regards.

10/10 Excellent

China

Stayed 3 nights in Dec 2022
Response from Victor M. Fran on Dec 14, 2022
Dear China, thank you so much for such a wonderfully review and fantastic evaluation. We will be waiting for your next visit to one of our NH Hotels around the world. Regards.

4/10 Poor

Karthik

Stayed 1 night in Nov 2022
Response from Victor M. Fran on Nov 14, 2022
Dear Karthik, We thank you very much for your review and would like to apologize for not being able of matching your expectations while visiting our NH Paseo de La Habana. Kind regards,

6/10 Okay

Leandro

Liked: Cleanliness, staff & service

2/10 Terrible

Muhammed

Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty toilets and noisy area
Stayed 3 nights in Oct 2022
Response from Victor M. Fran on Nov 2, 2022
Dear Muhammed, we are sorry We couldnt match your expectations regarding your stay among us in our NH Paseo de La Habana in Madrid. Kind regards.

10/10 Excellent

Pedro, Miami

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff that make you feel at home
Stayed 8 nights in Sep 2022
Response from Victor M. Fran on Sep 30, 2022
Dear Pedro, thank you so much for mentioning our Collaborators who are together with our loyal Guests NH best asset. Longing to see you again any time soon. Regards

10/10 Excellent

Marisa

Stayed 3 nights in Sep 2022
Response from Victor M. Fran on Sep 15, 2022
Thank you so much, Marisa, for your kind and marvelous review. It is very encouraging for us to receive such fantastic reviews. We are longing to see you again anytime soon. Regards;

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
It would be gratecif there was a kettle and a few packets of instant coffee and tea. The fridge did not work. However, the rest of the hotel was conformable and very clean, the service was great and everyone very kind.
Stayed 7 nights in Aug 2022
Response from Victor M. Fran on Aug 22, 2022
Dear Guest, first of all We would like to apologize for all the inconveniences you have encountered during your stay in our NH Paseo de La Habana. We thank you so much for your nice review and for your patience while visiting this unique city of Madrid. kind regards.

10/10 Excellent

Jesus Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located Metro 3 blocks away Safe neighborhood Very confortable rooms and clean. Reception staff profesional and helpful,
Stayed 1 night in Aug 2022
Response from Victor M. Fran on Aug 15, 2022
Querido Jesùs Manuel, muchas gracias por tan amable comentario y por habernos elegido para pasar unos dìas en esta ciudad maravillosa que es Madrid. Atentamente.

10/10 Excellent

Bessy, BOCA RATON,

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 2nd time in this hotel. I love it, Staff is very friendly and helpful! Place is clean. 5 stars!
Stayed 3 nights in May 2022
Response from RECEPCIÓN on May 20, 2022
Good afternoon, Thank you very much for your comment. We are glad to know that everything was up to your expectations.

8/10 Good

enith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 3 nights in May 2022
Response from Victor M. Fran on May 24, 2022
Dear Guest, We are so glad to know that your stay among us has been almost perfect and We take advantage of this opportunity to assure you that we will be doing our best to keep on improving pour deliver in order to completely match your expectations during your next visit to our NH Paseo de La Habana. Kind regards,

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d return
Service was great. Very pleased with the hotel.
Stayed 2 nights in May 2022
Response from RECEPCIÓN on May 20, 2022
Good afternoon, Thank you very much for your comment. We are glad to know that everything was up to your expectations. We hope to see you again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great information given by hotel staff Very obliging Well done Rafa and team Good location to visit central Madrid
Stayed 2 nights in Apr 2022
Response from RECEPCIÓN on May 20, 2022
Good afternoon, we will send Rafa your comment. Thank you very much and we hope to see you again.

4/10 Poor

Jaime

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Victor M. Fran on May 24, 2022
Dear Jaime, We are sorry We couldn`t matched your expectations during your stay among us in our NH Paseo de La Habana while visiting Madrid. We apologize for all the inconveniences you have encountered during your visit. Kind regards,

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Had to upgrade room category upon arrival, because the two rooms I was initially shown were in an awful condition.
Stayed 5 nights in Oct 2021

6/10 Okay

Yat Man

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
clean but staff service not great
Stayed 4 nights in Aug 2021

8/10 Good

Allen Cheukshing

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2021