Ratings based on 437 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from 한국
아토차 메트로 역에서 가까움Posted Jul 8, 2015
Cons: 직원의 고객대응
Location: 프라도미술관 도보 5분거리
아토차역에서 내리면 도보로 3분거리에 있음 직원친절도는 서비스업인걸 감안하면 보통 이하임 영어를 잘 못해서 커뮤니케이션이 애로가 있었음 하지만 조식이 종류가 굉장히 다양하고 깔끔해서 좋았음
for Everyoneby A verified traveler from Chicago
Perfect location.Posted Jun 24, 2015
Pros: Perfect location
Cons: Beds a little hard, but not bad.
Location: Reina Sophia, Prado
Hotel is just across the street from the train station and a minute walk to the Reina Sophia Museum and a 5 minute walk to the Prado. Perfect location, only bad thing is that it's on a busy street so it might be busy at night and keep you up a little, but not overwhelmingly noisy, not a party street. Be careful if you book this hotel and it says "free breakfast." We did that and then they tried to charge us for breakfast saying it wasn't included. Luckily I had my print out of the expedia page that said it, otherwise it would have been about $20 a person. Overall a good place to stay in Madrid. Stayed in a couple of NH nacional hotels and they were really nice.
for Couplesby A verified traveler from Melbourne AUS
Great place close to most important placesPosted Jun 16, 2015
Cons: Carpet in the hallways so as to dampen some of the noise from people walking (or perhaps heavier doors).
Location: Just an easy walk from the fast train. Close to Prado
Although renovations were going on our room was quiet as it was inward facing (no view but that was OK). Location near Prado and the hop on hop off bus as well as the train station were all winners for us.
for Everyoneby A verified traveler
A/C really doesn't work.Posted Jun 4, 2015
Our biggest issue was that the a/c doesn't work. They can say whatever they want, but to have the a/c only be able to lower the temperature to 3 degrees below what is outside - that is what the front desk explained to us in Spanish, we're Spanish speaking so no misunderstanding, makes it so that we simply cannot use this hotel in the summer. Imagine having to sleep in 35C/95F because it's 38C/100F outside, which it often is in Madrid during the summer. During our two-night stay, the temperature in our room (we travel with our own thermometer because of our work) was about 28C/82F at night. Not quite what we would call comfortable. Only other thing to complain about was the size of the room. There really wasn't a place to put a suitcase in this particular room. We have stayed there many times before (winter, no a/c needed) and we've had larger rooms. This time, room 724 is very small, we ended up putting one of the suitcase on a chair and the other one on a luggage rack that we put in front of the entrance door, and just dealt with it. But, try to get a larger room than the line 24 if you go there. Other than that, the hotel is great, really. But the a/c issue is a big one in the summer time so we will not be using this hotel during the warm months. During winter, yes we will probably return unless any of the hotels around there have better a/c. We're going back in July and will try a different hotel in the area. If that is better, then that will be our "Madrid Hotel".
for Everyoneby A verified traveler from UK
A good hotelPosted May 29, 2015
Pros: clean and modern
Cons: Room size
Location: Good location for access to transport.
Didn't spend too much time in the hotel to be honest. Room was very modern and clean and had a nice bathroom. It was small however. It also had a nice terrace, but with no furniture for it was rendered useless. The hotel is excellently located for access to Atocha station so easy to access Renfe trains and Metro. East to get to the airport too if you get the Cercanias to Nuevos Ministerios and then change to Metro line 8 to airport. Only gripe was 1. Sure I had booked room with breakfast - told I hadn't but sure the room had been advertised as such. However, we went around the corner to a lovely cafe called Hotel Matilda and had a nice breakfast there for under half the price. If you want access to Sol, Grand via etc, not so near, but not too far either. Probably about 20 mins walk.
by A verified traveler
Posted May 11, 2015
Hotel under construction. Lots of construction noise above our room
for Getaway With Friendsby Lei from china
Nice hotelPosted May 6, 2015 on Hotels
for Couplesby A verified traveler
Great location for train & airport transportationPosted May 4, 2015 on Hotels
The hotel was in a great location for arriving by train. IT was an easy 5 minute walk. The Antocha train station also offers a shuttle that goes to the airport - saves money on a cab ride!
for Personal Eventby osamu from 日本
I will never use the other again NHhotels.Posted May 3, 2015 on Hotels
for Business Travelersby A verified traveler
Muito BoaPosted Apr 30, 2015 on Hotels
A estadia foi muito boa. Pontos Fortes: localização do Hotel é excelente; limpeza do hotel/quarto é excelente; preços compatíveis com a qualidade do hotel; café da manhã de boa qualidade. Oportunidades de Melhorias: Atendimento precário para estrangeiros em relação a orientações para ligações internacionais; e custo elevado para extensão da permanência no dia de saida.