Ratings based on 427 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
94% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Perfect location.

Posted Jun 24, 2015
Pros: Perfect location
Cons: Beds a little hard, but not bad.
Location: Reina Sophia, Prado
Hotel is just across the street from the train station and a minute walk to the Reina Sophia Museum and a 5 minute walk to the Prado. Perfect location, only bad thing is that it's on a busy street so it might be busy at night and keep you up a little, but not overwhelmingly noisy, not a party street. Be careful if you book this hotel and it says "free breakfast." We did that and then they tried to charge us for breakfast saying it wasn't included. Luckily I had my print out of the expedia page that said it, otherwise it would have been about $20 a person. Overall a good place to stay in Madrid. Stayed in a couple of NH nacional hotels and they were really nice.
5 out of 5
Recommended
for Couples
by A verified traveler from Melbourne AUS

Great place close to most important places

Posted Jun 16, 2015
Pros: Location
Cons: Carpet in the hallways so as to dampen some of the noise from people walking (or perhaps heavier doors).
Location: Just an easy walk from the fast train. Close to Prado
Although renovations were going on our room was quiet as it was inward facing (no view but that was OK). Location near Prado and the hop on hop off bus as well as the train station were all winners for us.
3 out of 5
Recommended
for Everyone
by A verified traveler

A/C really doesn't work.

Posted Jun 4, 2015
Pros: Location
Cons: A/C
Our biggest issue was that the a/c doesn't work. They can say whatever they want, but to have the a/c only be able to lower the temperature to 3 degrees below what is outside - that is what the front desk explained to us in Spanish, we're Spanish speaking so no misunderstanding, makes it so that we simply cannot use this hotel in the summer. Imagine having to sleep in 35C/95F because it's 38C/100F outside, which it often is in Madrid during the summer. During our two-night stay, the temperature in our room (we travel with our own thermometer because of our work) was about 28C/82F at night. Not quite what we would call comfortable. Only other thing to complain about was the size of the room. There really wasn't a place to put a suitcase in this particular room. We have stayed there many times before (winter, no a/c needed) and we've had larger rooms. This time, room 724 is very small, we ended up putting one of the suitcase on a chair and the other one on a luggage rack that we put in front of the entrance door, and just dealt with it. But, try to get a larger room than the line 24 if you go there. Other than that, the hotel is great, really. But the a/c issue is a big one in the summer time so we will not be using this hotel during the warm months. During winter, yes we will probably return unless any of the hotels around there have better a/c. We're going back in July and will try a different hotel in the area. If that is better, then that will be our "Madrid Hotel".
3 out of 5
Recommended
for Everyone
by A verified traveler from UK

A good hotel

Posted May 29, 2015
Pros: clean and modern
Cons: Room size
Location: Good location for access to transport.
Didn't spend too much time in the hotel to be honest. Room was very modern and clean and had a nice bathroom. It was small however. It also had a nice terrace, but with no furniture for it was rendered useless. The hotel is excellently located for access to Atocha station so easy to access Renfe trains and Metro. East to get to the airport too if you get the Cercanias to Nuevos Ministerios and then change to Metro line 8 to airport. Only gripe was 1. Sure I had booked room with breakfast - told I hadn't but sure the room had been advertised as such. However, we went around the corner to a lovely cafe called Hotel Matilda and had a nice breakfast there for under half the price. If you want access to Sol, Grand via etc, not so near, but not too far either. Probably about 20 mins walk.
1 out of 5
by A verified traveler

Posted May 11, 2015
Hotel under construction. Lots of construction noise above our room
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location and room.

Posted Apr 27, 2015
Pros: The room was great.
The hotel is located in an excellent area of Madrid. Would definitely stay at this hotel again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel near train station

Posted Apr 15, 2015
Great location, extremely helpful and friendly staff, great breakfast buffet.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Zaragoza, España

Buen Hotel. Mal insonorizado

Posted Apr 13, 2015
Pros: localización
Cons: insonorización, renovar habitaciones
Location: MAGNIFICA UBICACIÓN
Estuvimos una noche en este hotel de localización inmejorable, muy cerca de la estación y en el triángulo de los museos. Reservé una habitación de las "recientemente renovadas" y nos dieron una "no renovada". A pesar de la ventaja de tener el vistas al paseo del Prado, muy ruidoso, con ventanas mal insonorizadas y tv muy pequeña.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 31, 2015
very impressed. stayed here for the Madrid half marathon. Staff recommended local Italian food for the night before. Great surrounding area. Recommended.
2 out of 5
Recommended
for Business Travelers
by A verified traveler

No recomendable

Posted Mar 26, 2015 on Hotels
Hotel con escasa insonorización, se oía hasta la campanilla del ascensor cada vez que alguien lo utilizaba en la planta. Pese a que está muy bien localizado, no lo recomendaría.