Ratings based on 188 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
96% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.8 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom houston,tx

Hotel for business travelers

Posted Dec 24, 2014
The hotel is located to the place were our meetings are held. Nice location the rooms are small not an issue since stayed away from room most of the day
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ALICANTE

ES MUY TRANQUILO, EXELENTE PARA DESCANSAR

Posted Nov 27, 2014
Pros: LO QUE DIJE ANTERIORMENTE, LA TRANQUILIDAD Y PAZ, DESCANSE DE MARAVILLA.
Cons: BUENO, UNA COSA SI, NO SE EL PRECIO RELACION CON LA HABITACION QUE TENIA YO, PARA MI LA HABITACION ERA AGRADABLE, MUY TRANQUILA PERO UN POCO PEQUENA.
Location: MUY CERCA DEL AREA DEL ESTADIO SANTIAGO BERNABEU Y SUS ALREDEDORES, ES DECIR CENTRICO
BUENO, ESTUVE MAS TIEMPO DENTRO DEL HOTEL QUE EN LA CALLE, POR ALGO SERIA NO.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Paris

Très bon accueil du personnel

Posted Nov 25, 2014
Personnel de qualité, hotel proche du métro avec la ligne directe pour l'aéroport et du fameux stade Bernabeu . Seul petit grief, la chambre pas suffisamment spacieuse à notre goût. Je recommande sans aucune hésitation.
5 out of 5
Recommended
for Everyone
by A verified traveler

Helnöjd.

Posted Nov 6, 2014
Pros: Allt.
Location: Barer, restauranger, shopping.
Bra beläget hotell för en fotbollsälskare. Taxizoon precis utanför ingången. Ca tio min gångväg till Barer och restauranger som öppnar tidigt och stänger sent. Supertrevligt och hjälpsam personal på hotellet.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom New York, NY

Excellent based on my short stay

Posted Nov 6, 2014
I arrived early in the morning of my one day stay in Madrid (7 a.m.!) I got a room, though I had to pay extra for the early arrival. The room was spacious, clean and quite pleasant. I was attending a conference quite close and the few staff that I interacted with were helpful and nice. I can't comment on the breakfast, since I didn't get a chance to eat there. The wifi worked well, the bathroom was quite nice. The location isn't where I would ideally want to be in Madrid (I would want to be closer to downtown), but given that the conference was a few blocks away, it worked perfectly.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom La coruña

Muy cerca del estadio Santiago Bernabéu.

Posted Oct 7, 2014
Pros: La profesionalidad y el saber hacer de la Srta. Raquel. Su atención y trato fueron de calificación Excelente.
Cons: Llegué a pensar que alguno de los "señores " de recepción eran mudos, por ejemplo el que me cobró el lunes por la mañana.
Location: Perfecta para el principal motivo de mi visita a Madrid, el estadio. Que yo sepa poco más que ver, aparte de las cuatro torres y las de kio
Después de haber hecho la reserva y aceptarla, llamar el día anterior a la llegada para confirmarla, llego al hotel y me dicen que no tengo habitación porque les ha surgido un problema con una gente que tenía que haber marchado y no están en el hotel, ni saben de ellos. Me comentan que me desplazan a otro lugar de la ciudad, a otro hotel de la misma cadena, nos ofrecen una habitación superior a la contratada, y por supuesto, el taxi de ida y vuelta para pasar la primera noche en ese "otro" hotel. El mayor problema para mí es que al no conocer la ciudad, llevaba todos los desplazamientos programados desde ese punto y al cambiarme la ubicación me trastoca las líneas de bus, etc
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Business Hotel

Posted Oct 7, 2014
Pros: Location
Cons: Some rooms are clearly in better shape than others
Location: Near the new towers and perfect if you're planning on seeing a Real Madrid game
No bellman service and had some problems with the shower but I like the location and have had many a good night stay at this hotel.
2 out of 5
by A verified travelerfrom Ireland

Just OK

Posted Oct 6, 2014
Pros: Location is close to stadium
Cons: Cleanliness and staff attention
Paid more for this hotel with "Secret Hotels" than I would have had I just booked normally, which was annoying for a start. I was given a small refund under the price guarantee, but it was hassle I could have done without. I thought however, that I couldn't go wrong if it was 4 star. How wrong could I be? I wouldn't rate this hotel as 4 star on any aspect. 3 star at best. It's basic,towels smelled of tomato sauce for some reason, rooms are small and the staff are not very helpful at all. If you are looking for a 4 star in Madrid I wouldn't choose this one.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 2, 2014
Super convenient to Real Madrid stadium and close enough to the airport. Nice staff, nice rooms and clean.
3 out of 5
Recommended
for Everyone
by A verified traveler

Ok aber zu teuer

Posted Sep 18, 2014
Das Hotel mūsste mal wieder renoviert werden, trotzdem alles sauber und ok