Ratings based on 31 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Surrey
Central hotelPosted Sep 20, 2014
Very nice chain of hotel, clean modern and central. Air conditioning very good as Madrid was hot. Only pity was that the pool is not heated and in the shade so it was cold.
for Everyoneby A verified traveler
Great hotel in Madrid City CentrePosted Aug 26, 2014
Fantastic stay, everything just right, close to all sites and amenities. Staff very helpful.
for Everyoneby A verified traveler from Brooklyn, NY
Great hotel in wonderful part of the city.Posted Aug 4, 2014
The hotel was wonderful. The room was comfortable and clean. The breakfast was excellent. Our only annoyance were the few steps from the elevator to ground level.
for Everyoneby JR from Scotland
Quiet hotel close to amenitiesPosted Jun 17, 2014
An excellent hotel conveniently located to Serrano Metro Station and bus stops for Madrid sightseeing tours. Comfortable rooms well equipped. Only downside was lack of sun loungers and towels at pool as attendant not there at all times. Would definitely recommend hotel for weekend stay in Madrid as easy to reach from airport
for Everyoneby Jim from B
Nice hotel - great locationPosted Jun 13, 2014
Hotel location is terrific- stall very helpful and friendli
Recommendedby A verified traveler
Posted Jun 11, 2014 on Hotels.com
Recommendedby Jose Simon from London
Posted Jun 2, 2014 on Hotels.com
I like the location of the Hotel... But the services inside the room where really bad and old... Friendly people and good service general
for Familiesby Federico from California USA
strong hotel with essentials.Posted May 27, 2014 on Hotels.com
The hotel was pretty good. The rooms were clean, the breakfast was great and the location was very convenient. The neighborhood surrounding it is upscale and fashion forward. The only downside of the hotel is that the service is basic and the entrance is nothing special. However. For the basic traveler looking for a good place to stay, I highly recommend this hotel.
for Everyoneby Maciek from Warsaw, poland
Well situated, a bit old but overall good choicePosted May 8, 2014
Very well located hotel, close to centre, metro, buses, museums, shops. Staff very helpful. We didn't try breakfasts, so not sure about that. Room very nice, with a very large bathroom. Very clean and tidy, although our room seemed a bit old and would use a bit of painting here and there. Overall good though and worth recommending.
for Everyoneby Linna from Maryland
Great location, service could be betterPosted May 7, 2014
Hotel is well-located just off Plaza Colon, but is not accessible and does not appear to have a bellman. I arrived with a heavy suitcase which I had to lug up a flight of stairs to get to the elevator, with no help in site (none when I checked out either). The room itself was well-appointed, clean, comfortable and quiet, despite construction on other buildings in the block. There was a good selection at breakfast, with eggs cooked to order. Be aware, however, that it is served later on Saturdays, which is not posted on their website. I had an early flight on Saturday, could not get breakfast before I left, and could not get a refund for it either. While there is free wi-fi, it was erratic, and they charge to use the computer in the "business center." The front desk staff did print out my boarding pass for me, but in general were not particularly gracious. A serviceable hotel but little charm.