Ratings based on 155 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
99% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by Kate from Bedford UK

November in Madrid

Posted Nov 29, 2013
Pros: Location and helpfulness of the staff
Location: In the centre of the Old District, the Prada, Museum Thyssen and Playa Major were all in walking distance. It felt very safe at night walking about.
We were very pleased with the hotel, the location was excellent, the staff very helpful and rooms comfortable. Our bedroom was over the street on the 4th floor but rather noisy at night. Our travelling companion was over looking a lightwell and was very quiet but rather claustafobic. Breakfast were expensive so we ate in nearby cafes. The Tapas bar was very good.
4 out of 5
for Everyone
by Jean from Montreal

Location is ideal, just don't count on WiFi

Posted Oct 29, 2013
Pros: Clean, perfect bed.
Cons: WiFi
Location: Perfect, Everything
This would be a 5 across the board if wifi was not such a nightmare to set up. They hand you a cryptic username/password that you have to enter on a web page, which seldom succeeds with some devices like a chromebook or a wifi-enabled phone. After much headache, 24 hours later the login expires and you have to start all over again. However, the room was sparkling clean, soundproofing awesome and service was great.
5 out of 5
for Everyone
by A verified traveler

Great Stay in Madrid!

Posted Oct 27, 2013
Pros: Beautiful hotel located only steps from Plaza Santa Ana. Lovely and accommodating staff. Exquisite room. Superb breakfast.
Location: Great location near restaurants, bars, and Madrid's most important museums. Easy walk to Puerta del Sol and Plaza Mayor.
Excellent in all respects. Loved the hotel and the staff was delightful.
5 out of 5
by ME02 from Aberdeen

great hotel

Posted Oct 25, 2013 on Hotels.com
A very comfortable hotel, which was located in the heart of the old Madrid, and the staff of which, offered a very friendly and helpful service.
4 out of 5
for Everyone
by Amanda from Dallas,TX

In the city of Madrid close to everything!

Posted Oct 22, 2013
Pros: Very spacious room and friendly staff who were very helpful and even sent our postcards for us!
Cons: No lilies in the lobby- I am very sensitive to strong floral/ perfume type smells and other guests might be allergic even
Location: Prado museum/ Royal Palace/ Gran Via with lots of shopping- was only there about a day and a half so we didn't get to all the sites
This hotel is close to all the sites/ shopping /restaurants and is very clean/ well appointed. Upon entering the hotel you are immediately greeted by the friendly staff (also speak English which is good cause my Spanish is very poor). Our room was a suite with a separate living area and had 2 tvs (not that we needed them)- 2 Balconies- free Wifi that was semi reliable- had to keep logging in as it would kick us off at times but that's trivial. The only thing I didn't like was that they had star gazer lilies in huge vases in the lobby which had a very strong floral smell which made me nauseated but luckily the rooms didn't have them so we just didn't linger in the lobby. Free coffee/ tea/ water also offered in the room. Would stay here again or even a hotel within this company. Had black out shutters on all the windows and there was minimal noise at night.
5 out of 5
for Everyone
by A verified traveler

Great hotel close to the action.

Posted Oct 20, 2013
Pros: Definitely would return
Location, room and staff all great. Even close to the train. Set the scene for a very enjoyable week.
5 out of 5
for Everyone
by Michelle from Melbourne Australia.

Lovely hotel

Posted Oct 17, 2013
Pros: Enjoyed everything about this hotel.
Location: Excellent location with plenty of bars and restaurants in the area.
Stayed one night in this lovely hotel. Living area downstairs and bedroom on mezzanine floor. Very spacious, modern and clean with large bathroom . Kettle with tea and coffee provided which seems to be unusual for most hotels in Europe but something we were very grateful for. Hotel in excellent location with plenty of bars and restaurants close by.
5 out of 5
by Verne from Minnesota

In old Central Madrid - Walked to all the sites!!

Posted Oct 14, 2013 on Hotels.com
The staff was courteous and went out of their way to help.
5 out of 5
by A verified traveler

Great value.

Posted Oct 9, 2013 on Hotels.com
Amazing location, both for sightseeing and nightlife. Room was small but very quiet and with nice amenities. Staff are very helpful.
2 out of 5
by Kathy from San Francisco

Disappointing small room with low ceiling

Posted Oct 3, 2013
Pros: Nicely decorated and clean
Cons: There were many panhandlers in the area, when we sat outside to eat.
We stayed one night at the hotel and were disappointed with our room. It was the most expensive room we stayed in and the most disappointing. The ceilings were low, I could touch the ceiling and the room was small. I would not stay at the hotel again.