Seasonal outdoor pool, pool umbrellas, sun loungers

Reviews of NH Collection Madrid Colón

4 out of 5
NH Collection Madrid Colón
Calle Marqués de Zurgena, 4, Madrid

Reviews

9.2

Wonderful

Rating 10 - Excellent. 534 out of 783 reviews" "
Rating 8 - Good. 195 out of 783 reviews" "
Rating 6 - Okay. 35 out of 783 reviews" "
Rating 4 - Poor. 11 out of 783 reviews" "
Rating 2 - Terrible. 8 out of 783 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Sandra

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Anatolij

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and well maintained
Stayed 1 night in Mar 2024
Response from Cristhian Carballo - Guest Relations & Concierge on Mar 27, 2024
Dear Anatolij,Greetings from Madrid! First of all we want to thank you for taking the time to share your thoughts about your last experiencie with us. We are really pleased to know that you had a good stay with us!We will be super happy to have you backBest wishes and we hope to see you soon!Cristhian Carballo - Guest Relations & Concierge

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 14 nights in Dec 2023
Response from Guest Relations on Feb 22, 2024
Estimado Luis, ¡Saludos desde Madrid!Queremos agradecerle primeramente por tomarse el tiempo de compartir su ultima experiencia con nosotros. Nos alegra un montón conocer que ha sido tan positiva y han estado tan contentos con nuestra excelente atención a todos nuestros huespedes. ¡Esperamos verle nuevamente muy pronto, le estaremos esperando con una sonrisa! Un saludo, Laura Bernet Rodríguez - Guest Relations & Concierge

10/10 Excellent

Frazer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a beautiful location, friendly staff made us feel very welcome Would stay here again for sure
Stayed 1 night in Feb 2024
Response from Concierge & Guest Relations on Feb 6, 2024
Dear Frazer,Greetings from Madrid!Thank you for your time spent sharing you experience at our hotel, it's been a pleasure to welcome you as our guest. We're glad to know that you've enjoyed your stay, overall of our wonderful location and great staff!Hoping to welcome you back soon we take the opportunity to send you our warmest regards.Sincerely,Laura Bernet RodríguezConcierge & Guest Relations

10/10 Excellent

jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is impressive. Premium. Competitive
Stayed 9 nights in Jan 2024
Response from Cristhian Carballo - Guest Relations & Concierge on Jan 31, 2024
Dear Jose,Greetings from NH Collection Colón Madrid! We want to thank you for taking the time to post this review. It makes us super happy to know that you enjoyed your time here to the fullest! We will be waiting for you next time you decide to visit our beautiful city Madrid!Best wishes,Cristhian Carballo - Guest Relations & Concierge

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location with multiple Dining and Shopping Options in a ealking distance, All the staff is terrific and very helpful
Stayed 3 nights in Jan 2024
Response from Concierge & Guest Relations on Jan 24, 2024
Dear David,Greetings from Madrid!First of all we'd like to thank your valious time spent sharing your experience at our hotel. We're glad to know that you've fully enjoyed your stay overall of our great location and the staff attentions. Hoping to welcome you back soon, we take the opportunity to send you our warmest regards.Sincerely,Laura Bernet RodríguezConcierge & Guest Relations

10/10 Excellent

Angui

Stayed 3 nights in Jan 2024
Response from Rodríguez Concierge & Guest Relations on Jan 16, 2024
Estimada Angui, En primer lugar le agradecemos la confianza depositada al elegirnos para su reciente estancia en Madrid, ¡ha sido un placer recibirle! Nos alegra enormemente saber que ha disfrutado de su experiencia con nosotros. Tenga por seguro que haré llegar sus amables comentarios a todo el equipo ¡seguro les hace muchísima ilusión! Esperamos recibirle de nuevo pronto, hasta entonces aprovechamos la ocasión para mandarle nuestros más cordiales saludos. Atentamente, Laura Bernet Rodríguez Concierge & Guest Relations

8/10 Good

Milena

Traveled with family
Liked: Cleanliness, staff & service, amenities
Los cuartos son muy pequeños
Stayed 4 nights in Dec 2023
Response from Cristhian Carballo - Guest Relations & Concierge on Jan 10, 2024
Estimada Milena,¡Saludos desde Madrid!Queremos agradecerle por tomarse el tiempo de compartir su experiencia con nosotros, es muy valioso conocer los pensamientos de nuestros huéspedes.Le pedimos disculpas las molestias que pudo haber tenido durante su estancia con respecto a su habitación. La próxima vez puede escribirnos directamente a "gr.nhcollectioncolón@nh-hotels.com" y le ayudaremos a conseguir una habitación mas adecuada a sus preferencias y comodidades.Esperamos que nos de la oportunidad de recibirle una vez más.Un saludo,Cristhian Carballo - Guest Relations & Concierge

10/10 Excellent

George

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 4 nights in Dec 2023
Response from Laura Bernet - Guest Relations on Dec 11, 2023
Dear George, Greetings from Madrid!Thank you so much for the confidence by choosing our hotel for your previus stay, we're trully happy to know that you've enjoyed your stay.We hope to welcome you back soon!

6/10 Okay

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
We had a bad odor in the bathroom told the front desk
Stayed 3 nights in Nov 2023
Response from Cristhian Carballo - Guest Relations & Concierge on Dec 7, 2023
Dear JorgeGreetings from Madrid!First of all we want to thank you for taking the time to share your last experience with us, it is really valuable to know the feedback of our guests and it was a pleasure to have you here with us.Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback concerning the bad odor and are taking necessary action to ensure our typically high standards are retained.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us.Best regards,Cristhian Carballo - Guest Relations & Concierge

10/10 Excellent

Sergio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oustanding!
Stayed 9 nights in Nov 2023
Response from Cristhian Carballo - Guest Relations on Nov 30, 2023
Dear Sergio,Greetings from NH Collection Colon!Thank you so much for sharing this comment, we are super glad to know that you had an oustanding experience with us! It is a pleasure to have guests like you. We will be waiting to have you here with us again.Have a great day!Cristhian Carballo - Guest Relations

10/10 Excellent

Jose, Doral

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Nov 2023
Response from Concierge & Guest Relations on Nov 27, 2023
Dear José,Thank you for the confidence by choosing our hotel for your last stay in Madrid, it's been a pleasure to welcome you as our guests.We're glad to know that you've enjoyed your stay with us and hope to welcome you back on the near future.Warm regards,Laura Bernet RodríguezConcierge & Guest Relations

10/10 Excellent

marino

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and it’s people are great!
Stayed 3 nights in Nov 2023
Response from Cristhian Carballo - Guest Relations on Nov 18, 2023
Dear MarinoGreetings from NH Collection Colon Madrid!Thank you so much for posting this amazing review, it is a pleasure to know that you enjoyed your days here with us and that you think our colleagues are great!We hope to see you here with us again,Best wishes!Cristhian Carballo - Guest Relations

10/10 Excellent

ANNY

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2023
Response from Cristhian Carballo - Guest Relations on Nov 17, 2023
Dear Anny,Greetings from Madrid! Thank you so much for sharing this good review, we are really happy to know that you enjoyed your stay to the fullest. We hope to see you again here in NH Collection Colon next time you decide to visit our beautiful city.Best wishes,Cristhian Carballo - Guest Relations

10/10 Excellent

gabriela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Concierge & Guest Relations on Nov 13, 2023
Estimada Gabriela, ¡Saludos desde Madrid!Nos alegra enormemente saber que ha disfrutado de su estancia con nosotros, ha sido un placer recibirles como nuestros huéspedes y esperamos regresen pronto.Atentamente,Laura BernetConcierge & Guest Relations

8/10 Good

Eric

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you want to shop at Calle Serrano
Stayed 9 nights in Oct 2023
Response from Laura Bernet - Guest Relations on Oct 25, 2023
Dear Eric, First of all we'd like to thank your time spent sharing your experience at our hotel, we're glad to know that you've enjoyed your stay and hope to welcome you back soon.Warm regards,Laura Bernet - Guest Relations

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!!
Stayed 3 nights in Oct 2023
Response from Cristhian Carballo - Guest Relations on Oct 19, 2023
Dear JorgeGreetings from Madrid!We are super happy to know that you think that we are excellent! It is a pleasure to have guests like you. We really appreciate you sharing your experience.Have a great day and we hope to see you again soon!Best wishes,Cristhian Carballo - Guest Relations

8/10 Good

Rene Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Cristhian Carballo - Guest Relations on Oct 18, 2023
Estimado Rene¡Saludos desde Madrid!Es un placer saber que ha disfrutado su estancia con nosotros y agradecemos el tiempo que ha tomado en compartir esta reseña. Esperamos tener el placer de tenerle con nosotros una vez mas en el futuro. ¡Un saludo y feliz día!Cristhian Carballo - Guest Relations

10/10 Excellent

Leymi

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente experiencia y atenciones. Todo el personal muy amable y dispuesto a colaborar con los huéspedes. Muy bien ubicado y sus instalaciones en perfectas condiciones.
Stayed 1 night in Oct 2023
Response from Cristhian Carballo - Guest Relations on Oct 13, 2023
Estimada Leymi¡Muchísimas gracias por tu comentario!Nos alegra muchísimo que haya disfrutado de su estancia con nosotros y se ha encontrado como en casa. Fue un placer haberla tenido como nuestro huésped.Le esperamos pronto nuevamente.¡Un saludo y feliz dia!Cristhian Carballo - Guest Relations

10/10 Excellent

Nancy

Stayed 2 nights in Aug 2023
Response from Cristhian Carballo - Guest Relations on Oct 18, 2023
Estimada Nancy¡Saludos desde Madrid!Apreciamos el tiempo que se ha tomado para compartir su ultima experiencia con nosotros. Nos llena de felicidad saber que ha estado cómoda en todo momento.¡Esperamos verle pronto!Un saludo,Cristhian Carballo - Guest Relations

10/10 Excellent

Sandra

Stayed 3 nights in Oct 2023
Response from Concierge & Guest Relations on Nov 10, 2023
Estimada Sandra, ¡Saludos desde NH Collection Madrid Colón! Nos alegra saber que ha disfrutado de su estancia con nosotros y esperamos recibirle de nuevo pronto. Atentamente,Laura Bernet RodríguezConcierge & Guest Relations

10/10 Excellent

Christopher

This hotel is situated in a wonderful area; aside from plenty of excellent bars and cafes on the doorstep, there are some fantastic museums and galleries within five minutes walk. The room was nicely furnished and prefectly clean, the staff were friendly and attentive and the food (both at breakfast and in the evening) were very nice. I’d happily stay again and would recommend to others without hesitation.
Stayed 3 nights in Oct 2023
Response from Concierge & Guest Relations on Oct 9, 2023
Dear Christopher,First of all we'd like to thank your time spent sharing your experience at our hotel, it's been a pleasure to welcome you as our guests!We're trully happy to know that you've enjoyed your stay with us, reviews like yours encourage us to keep on working hard to provide our guests wonderful experiences!Hoping to welcome you back soon, we take the opportunity to send you our warmest regards.Sincerely,Laura Bernet RodríguezConcierge & Guest Relations

10/10 Excellent

Julio

Stayed 1 night in Oct 2023
Response from Concierge & Guest Relations on Oct 9, 2023
Estimado Julio,¡Muchas gracias por su amable reseña!Nos alegra saber que han disfrutado de su experiencia con nosotros, ¡esperamos recibirles pronto! Atentamente,Laura Bernet RodríguezConcierge & Guest Relations

10/10 Excellent

Graciela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Cristhian Carballo - Guest Relations on Oct 6, 2023
Estimada Graciela¡Un saludo desde Madrid!Muchísimas gracias por tomarte el tiempo de compartir tu experiencia con nosotros,¡nos alegra un montón!Esperamos que vuelvas pronto.¡Feliz día!Cristhian Carballo - Guest Relations

10/10 Excellent

Carla

Stayed 4 nights in Sep 2023
Response from Cristhian Carballo - Guest Relations on Oct 18, 2023
Estimada Carla.¡Saludos desde NH Collection Colon!Le agradecemos mucho que nos haya escrito esta tan buena reseña, nos emociona saber que haya disfrutado su estancia.¡Esperamos verla nuevamente y pronto!Un saludo,Cristhian Carballo - Guest Relations

10/10 Excellent

Marlon

Business traveler
Liked: Cleanliness, staff & service, room comfort
Excelente servicio. Habitación cómoda y bonita. Staff increíble y desayuno espectacular
Stayed 1 night in Sep 2023
Response from Concierge & Guest Relations on Sep 26, 2023
Estimado Marlon,Muchas gracias por dedicar su tiempo a compartir su experiencia con nosotros, ¡nos hace inmensamente felices saber que han disfrutado de su estancia!Esperamos tener la oportunidad de recibirles de nuevo pronto, hasta entonces les mandamos nuestros más afectuosos saludos de parte de todo el equipo.Atentamente,Laura Bernet RodríguezConcierge & Guest Relations

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in a really convenient location. Our rate included free breakfast which was a plus point. Slight negative was that the pool area didn’t seem to be open, however this was probably due to the weather being pretty bad. Anyway, I would recommend this hotel for someone looking to explore Madrid from a central base.
Stayed 3 nights in Sep 2023
Response from Guest Relations on Sep 18, 2023
Dear Matthew, Greetings from Madrid.We're glad to know that you've enjoyed your stay with us, it's been a pleasure to welcome you as our guests. Our swimming pool is seasonal and under weather restrictions, that's why during your stay was closed. Hope to welcome you back next summer so yo can enjoy it!Warm regards, Laura Bernet - Guest Relations

10/10 Excellent

Pierre

Stayed 1 night in Sep 2023
Response from Concierge & Guest Relations on Oct 9, 2023
Dear Pierre, Greetings from Madrid!Thank you for your time spent sharing your experience at our hotel. We're glad to know that you've enjoyed your stay with us, hope to welcome you back soon!Warm regards,Laura Bernet Rodríguez Concierge & Guest Relations

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service and attention!!
Stayed 3 nights in Sep 2023
Response from Cristhian Carballo - Guest Relations on Sep 16, 2023
Dear GuestGreetings from NH Collection Colon MadridThank you so much for taking the time to share your experience with us, we really appreciate it!We hope to see you again soon,Best wishes,Cristhian Carballo - Guest Relations

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Very helpful and kind. I was very disappointed by the pool. The picture makes it look amazing. It’s actually stuffed in a corner and not pretty at all.
Stayed 4 nights in Sep 2023
Response from Cristhian Carballo - Guest Relations on Sep 12, 2023
Dear RyanGreetings From NH Collection Colon.Thank you for taking the time to share your experiencie. We are really sorry to hear that and we deeply apologise that the pool did not fill your expectations. We will take notes of this and share with our team so we can improve it. We hope you can give us another chance to surprise you.Have a great day and best wishes,Cristhian Carballo - Guest Relations.

10/10 Excellent

Delroy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels you can stay at in Madrid. Safe, convenient and walking distance from plenty of food and shopping locations. The staff and management are super customer oriented and always willing to help make your stay better.
Stayed 5 nights in Aug 2023
Response from Cristhian Carballo - Guest Relations on Sep 12, 2023
Dear DelroyGreetings From Madrid!Thank you so much for sharing your feedback, we really appreciate it. We are super glad to know that you enjoyed your time here to the fullest. We will be waiting for you again!Have a great day,Cristhian Carballo - Guest Relations

10/10 Excellent

Patrick, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Cristhian Carballo - Guest Relations on Sep 5, 2023
Estimado señor Patricl¡Saludos desde Madrid!Gracias por su comentario, apreciamos mucho que comparta su experiencia con nosotros.Le esperamos nuevamente aqui con los brazos abiertos.Un saludo,Cristhian Carballo - Guest Relations

10/10 Excellent

Juan Fernando

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Cristhian Carballo - Guest Relations on Sep 5, 2023
Estimado Señor Juan Fernando.Saludos desde Madrid.Apreciamos el tiempo que se tomó para escribirnos y compartir de su ultima estancia con nosotros. ¡Nos alegra mucho que ha estado cómodo en todo momento!Esperamos verle nuevamente.Un saludo,Cristhian Carballo - Guest Relations

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Madrid
Great Hotel, very helpful and friendly staff. Great location. Excellent pool.
Stayed 5 nights in Aug 2023
Response from Cristhian Carballo - Guest Relations on Sep 5, 2023
Dear GuestGreetings from Madrid!We really appreciate the time that you took to write this review. It is a pleasure to know that you enjoyed the time here to the fullest!We will be waiting for you next time you come to our beautiful city!Have a great day,Cristhian Carballo - Guest Relations

10/10 Excellent

patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Location and air conditioner
Stayed 1 night in Aug 2023
Response from Concierge & Guest Relations on Aug 28, 2023
Estimada Patricia, Le agradecemos enormemente el tiempo dedicado a compartir su experiencia con nosotros, ha sido un placer recibirle y nos alegra saber que ha disfrutado de su estancia. Esperamos recibirle de nuevo pronto, ¡hasta entonces le mandamos nuestros más cordiales saludos!Atentamente,Laura Bernet RodríguezConcierge & Guest Relations

10/10 Excellent

N

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Such a lovely hotel. Staff couldn't do enough for us. Really comfy beds! Really nice location too.
Stayed 2 nights in Aug 2023
Response from Cristhian Carballo - Guest Relations. on Aug 22, 2023
Dear N,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you again for your time.We look forward to welcoming you back to NH Collection Colón in the near future.Sincerely,Cristhian Carballo - Guest Relations.

8/10 Good

Larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here only one night to catch a connecting flight. The location is great in a really nice neighborhood. The rooms are a good value for the price, not high end.
Stayed 1 night in Aug 2023
Response from Cristhian Carballo - Guest Relations on Aug 23, 2023
Dear LarryGreetings from Madrid.Thank you so much for taking the time to share your experience with us. It is a pleasure!We are glad to know that you enjoyed your time here in NH Collection Colon. We hope that you can come back with more time to visit our beautiful city.We will be waiting for you!Have a good day,Cristhian Carballo - Guest Relations

10/10 Excellent

Danny

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, with nice staff. Rooms could be larger (paid for it, but it’s distribution didnt help with opened luggage). Bathrooms are great, lightning and beds too. Wouldn’t pay for the view again. Don’t expect too much social gathering on the pool arounds. Great breakfast too with quality options
Stayed 3 nights in Aug 2023
Response from Cristhian Carballo - Guest Relations on Aug 17, 2023
Dear Danny,Thank you for taking the time to write this review after your recent stay with us.We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to NH Collection Colón in the near future for another memorable experience.Sincerely,Cristhian Carballo - Guest Relations

10/10 Excellent

Brodie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Cristhian Carballo - Guest Relations on Aug 17, 2023
Dear Brodie.Thank you so much for taking the time to text us!It is a pleasure to know that you enjoyed your time with us! We will be waiting for you next time you come to Madrid.Have a good day!Cristhian Carballo - Guest Relations

10/10 Excellent

Manuel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone so nice and helpful
Stayed 7 nights in Aug 2023
Response from Cristhian Carballo - Guest Relations on Aug 11, 2023
Dear Manuel ,Thank you for taking the time to share your experience!We appreciate your feedback and are delighted to learn that we met your expectations. Thank you for your kind praise of our team members. I will ensure to share this feedback with them to continue to inspire and motivate them to deliver exceptional customer service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Cristhian Carballo - Guest Relations

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stay was good, staff is nice but property lacks of maintenance, but they are fully available to help you solve any problem.
Stayed 3 nights in Aug 2023
Response from Cristhian Carballo - Guest Relations on Aug 11, 2023
Dear MiguelThank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you again for your time.We look forward to welcoming you back to NH Collection Colón in the near future.Sincerely,Cristhian Carballo - Guest Relations

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay at NH Colon
Love this hotel. Everything perfect!
Stayed 3 nights in Aug 2023
Response from Cristhian Carballo - Guest Relations on Aug 11, 2023
Dear BrianThank you so much for writing us!We are super happy to know that you loved your last stay with us. These comments motivate us to continue working and improve every day.We will be waiting for you next time you come to Madrid!Best wishes and have a good day.Cristhian Carballo - Guest Relations

10/10 Excellent

Ibrahim, Montreal

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with excellent and helpful staff , nice breakfast and wonderful location .
Stayed 4 nights in Aug 2023
Response from Cristhian Carballo - Guest Relations on Aug 8, 2023
Dear Ibrahim,Thank you so much for taking the time to write this wonderful review!We are super glad to know that you enjoyed so many aspects of our hotel. We really hope we can see you again here in our beautiful city next time you decide to visit us!Best wishes and have a good day.Cristhian Carballo - Guest Relations

6/10 Okay

Filomena, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Jul 2023
Response from Cristhian Carballo - Guest Relations on Aug 8, 2023
Dear Filomena,We want to thank you for sharing your feedback with us.We would like to inform you that we are at your disposal to attend to any comment or suggestion that you may wish to make.We hope to see you next time you decide to come and visit our beautiful city!Have a good day!Cristhian Carballo - Guest Relations

10/10 Excellent

MARIA NURIA, Mound

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I totally recommend this hotel, excellent service!!
Stayed 1 night in Aug 2023
Response from Cristhian Carballo - Guest Relations. on Aug 8, 2023
Estimada Nuria,Muchisimas gracias por tomarse el tiempo de escribirnos una reseña tan buena!Nos llena de alegría saber que ha tenido una buena estancia con nosotros y le ha gustado nuestro servicio. Estos comentarios nos motivan a seguir trabajando en la misma linea de trabajo.¡Un saludo y que tenga un excelente día!Cristhian Carballo - Guest Relations.

10/10 Excellent

Michel

Traveled with partner
Liked: Amenities
The property Itself, the location and last but not least the service
Stayed 9 nights in Jul 2023
Response from Cristhian Carballo - Guest Relations on Aug 8, 2023
Dear Michel, We want to thank you for taking the time to write this review! We're glad to know that you've enjoyed our great location!We hope to see you again here in our beautiful city!Best wishes and have a good day.Cristhian Carballo - Guest Relations

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Great location, very clean, friendly service
Stayed 1 night in Aug 2023
Response from Cristhian Carballo - Guest Relations on Aug 5, 2023
Dear Mrs HelenGreetings from Madrid! Thank you so much for taking the time to write this message, it is a real pleasure to know that you enjoyed your stay to the fullest. This kind of reviews keeps us motivated to continue giving the best of ourselves to all of our guests'. We will be waiting for you the next time you want to visit our beautiful city. Best wishes and have a great day! Cristhian Carballo - Guest Relations

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service , excellent hotel great location
Stayed 3 nights in Aug 2023
Response from Cristhian Carballo - Guest Relations on Aug 5, 2023
Dear Catherine, Thank you so much for your time spent sharing your experience with us during your stay in Madrid. It's been a pleasure to welcome you as our guests! We're trully happy to know that you've enjoyed your stay with us and hope to welcome you back in the near futureHave a great day!Cristhian Carballo - Guest Relations

6/10 Okay

DIEGO, LAREDO

Stayed 3 nights in Jul 2023
Response from Concierge & Guest Relations on Aug 28, 2023
Estimado Diego, Le agradecemos enormemente el tiempo dedicado a compartir su experiencia con nosotros, ha sido un placer recibirle y nos alegra saber que ha disfrutado de su estancia. Esperamos recibirle de nuevo pronto, ¡hasta entonces le mandamos nuestros más cordiales saludos!Atentamente,Laura Bernet RodríguezConcierge & Guest Relations