Ratings based on 311 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Stockholm

Bra hotell med god frukost

Posted May 18, 2015
Ett bra hotell med trevlig personal och bra service, restaurangen och baren var mycket bra med god mat och frukost, tyvärr ingick ej frukosten som den skulle enligt Expedia men den var värd 16€/p. Hotellets läge var bra för våran del eftersom vår son bor i närheten men det fungerade även jättebra att ta sig med Metron in till city och även nära till bra köpcentrum (El corte Inglés). Bra med fri shuttlebuss till flygplatsen.
5 out of 5
Recommended
for Everyone
by A verified traveler

ottimo rapporto qualità/prezzo

Posted Apr 15, 2015
Hotel in linea con la qualità Novotel, da prendere in considerazione per l'ottimo rapporto qualità/prezzo anche se distante dal centro, ma con fermata metropolitana a poche decine di metri. Personale gentlilissimo e disponibile, buona colazione, camera un po' più piccola per 4 rispetto alle nostre passate esperienze Accorhotel.
Comment from Hotel Management
May 11, 2015 by Guest experience manager, Hotel Management
Thanks a lot for your comments. Kind regards, Guest Experience manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Feb 20, 2015 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom MURCIA

Es una buena opción para ir a IFEMA

Posted Feb 9, 2015
Pros: Su cercanía al recinto ferial, con la entrada del metro al lado, por si quieres desplazarte al centro de la ciudad. Buena relación calidad-precio.
Muy cerca del recinto ferial, tres minutos andando. Instalaciones modernas y en buen estado. Habitación agradable y colchones muy cómodos, lo que para mí es importante.
Comment from Hotel Management
May 11, 2015 by Responsable de calidad, Hotel Management
Muchas gracias por su valoración. Un saludo, Responsable de calidad
2 out of 5
by A verified travelerfrom New York

Convenient if doing business at Feria de Madrid

Posted Feb 2, 2015
Pros: Close to convention center.
Cons: Better amenities in bathroom. Hotel rooms and hallways are in need of upgrades.
Location: Close to airport and convention center. Metro station very close.
I chose this hotel because it is 2 blocks away from the convention center, but it is in need of renovations. The appeal is dated, old carpets. The amenities in room are very basic. The staff is very pleasant. The airport shuttle service is convenient. I would only book this hotel for the convenient location.
Comment from Hotel Management
Mar 12, 2015 by Guest Experience Manager, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Madrid Campo de las Naciones. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would also like to take this opportunity to express my sincere apology and disappointment for the inconvenience you experienced with our service during your last stay. During 2015 we will make some works to improve the room quality. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Guest Experience Manager
4 out of 5
Recommended
for Couples
by Erickfrom chicago

back again

Posted Jan 30, 2015 on Hotels.com
one quick visit to Madrid, back in the hotel I like to stay due to the personnel attention, bartender and reception staff.
Comment from Hotel Management
Feb 13, 2015 by Guest Experience manager, Hotel Management
Dear Guest, We really appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive and constructive feedback on behalf of our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for choosing Novotel Madrid Campo de las Naciones as your home in Madrid, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager
4 out of 5
Recommended
for Business Travelers
by Dennisfrom canada

overnight

Posted Jan 26, 2015 on Hotels.com
just stay overnight, breakfast acceptable beds comfortable
Comment from Hotel Management
Feb 13, 2015 by Guest Experience manager, Hotel Management
Dear Guest, We really appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive and constructive feedback on behalf of our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for choosing Novotel Madrid Campo de las Naciones as your home in Madrid, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager
4 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Jan 22, 2015 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Barcelona

todo correcto

Posted Jan 21, 2015
Pros: ubicación
Cons: todo correcto
Location: ifema, perfecto
todo correcto, trato correcto y buena ubicación para el recito ferial y el aeropuerto. Regresaré
Comment from Hotel Management
May 11, 2015 by Responsable de calidad, Hotel Management
Muchas gracias por sus comentarios. Un saludo, Responsable de calidad
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jan 19, 2015 on Hotels.com