Ratings based on 61 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
by A verified traveler
Bring an alarm clock!!Posted Feb 8, 2014
We stayed here because we were on business and needed to be close to IFEMA and the airport. The room itself was ok, although no rooms have two beds - only a bed and a convertible sofa. TV had no US options, so I'm not sure this is the place for Americans to stay. However, although we specifically requested a 3:00 am wake-up call to catch a 6:30 am flight to Brussels and then a connector to Newark, the call never came. Thank God I happened to wake and look at my phone and get up. Otherwise, things would have been disastrous. The man at the front desk was apologetic, but said our wake-up call was not in the system. UNBELIEVABLE for a "business hotel" and totally unacceptable. There are plenty of hotels in the general area, so this shouldn't be anyone's first choice EVER.
by A verified traveler
Average hotel in need of serious upgradePosted Feb 4, 2014
Cons: Needs to be upgraded as very old fashioned
Hotel itself is fine if you are attending an exhibition at IFEMA but otherwise not great. It is in need of refurbishment
for Business Travelersby Karen from New York
Convenient locationPosted Jan 27, 2014
Pros: Location. One block away from convention center.
Cons: Bed, carpet, more amenities in bathroom (lotion, shower cap). Newer or better quality towels. TV channels.
Location: Convention center is near. Metro station.
The location is great if attending a convention at IFEMA, but hotel's condition is a bit low for the Novotel brand. The bed was hard and uncomfortable. The rooms are in need of a renovation. The carpet in rooms and hallway are old and dirty. Old phone in room.
for Everyoneby A verified traveler
Posted Dec 11, 2013
by Andrew from Guildford, England
Don't stay here if you want a good nights sleepPosted Nov 15, 2013
Cons: Avoid putting guests in the rooms affected by the horrendous noise
The hotel itself is fine but I was sound asleep until 1am when I was woken by the most horrendous noise of a lorry arriving and unloading. It was like being over a railway station. There was no thought to the fact that there were guests asleep at this hotel. After half an hour the noise subsided and the lorry left. I eventually fell asleep only to be woken once more at 3.30am with the same problem. I heard the driver get in his cab and thought at last he's going. But no, the engine started and he remained there with the engine running for 10 minutes. I was in room 104 and I would recommend that anyone staying at this hotel should avoid the rooms in that part of the hotel.
for Business Travelersby A verified traveler
Great value hotelPosted Nov 4, 2013
Pros: Friendly staff
Cons: Waiters did not speak good English
for Everyoneby traveller from montreal
Great hotel for the price close to shopping centerPosted Oct 15, 2013
Pros: everything location cleaness friendly staff plus hotel has a shuttle
Cons: Really nothing for the price it's a great 4 star for a small budget
Location: Park juan carlos 1 in front of Hotel. Shopping center where you can find everything, walking , biking
This was a nice 4 star hotel. Price and location was a plus . It's near a huge park Juan Carlos 1 . Shopping center campo de las naciones 5 minutes walking. great and clean hotel. i highly recommend it
Recommendedby Alan from Madrid
Posted Oct 9, 2013 on Hotels.com
Terrible. Not a full service hotel. Had to. Carry our own luggage; no bell boy to assist. Their restaurant t was not good and a very long and expensive taxi ride to airport - appx 30 Euros. Not a good experience and not what we expected.
for Everyoneby Diane from Romford
It's definately the hotel to stay inPosted Aug 28, 2013
Pros: everything - from the clean rooms - staff they even have a free bus shuttle from the airport.
Cons: cant think of anything
Location: massive park, the metro station is about 5 mins walk, there's a mall about 10 - 12 mins (a bit like a cross between tesco and debenhams)
just go back from madrid, family holiday, loved it from the hotel facilities to the food the room comfort to the staff, excellente with a capital E, if you want some calm not noisy then definately go for this hotel. The metro is just about under 10 mins walk which can take you into the sol (where its more noisy and busy), Theres a massive park about 5 mins walk from hotel, lovely, theres also a bkie hiring option available for the more adventurous ones (like myself and family) for a hours and its free!! but you can only ride within the park (but there is more than enough space acres and acres of land to ride, so you dont really need to go out of the park. I will definately go back, thank you
for Familiesby A verified traveler
not as good as it looks but ok!Posted Aug 26, 2013
Pool closes early. Breakfast was good. Friendly staff. A bit overrated.