Ratings based on 76 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, near to airport

Posted Sep 7, 2014
Pros: Near to airport
Cons: The wifi do notvwell at room
Was good, the hotel is silent, nice to sleep from flight overseas
Comment from Hotel Management
Sep 30, 2014 by Guest Experience Manager, Hotel Management
Dear guest, We really appreciate your comments regarding your stay at the Pullman Madrid Airport & Feria. It is always a pleasure to receive positive and constructive feedback on behalf of our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for choosing Pullman Madrid Airport & Feria as your home in Madrid, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Expererience manager
4 out of 5
Recommended
for Families
by A verified traveler

Average hotel, well located.

Posted Aug 20, 2014
Pros: Location was perfect
Cons: Have more shuttles to the airport, we were lucky to get on and if you don't allow enough time could miss your flight.
Location: Very quiet location as located in a business/office building district, there is a big department store about 15 min walk away.
Not a bad hotel, very good location. When arrived at Madrid Airport found the hotel bus with little problem and took about 20-30 mins to hotel. 5 min walk from nearest metro station and 30 mins or so from central Madrid. Room very clean, however very small fridge. Sofa bed not brilliant and also a big bug bear of mine is pillows, they are always so soft. I wish hotels would provide more firmer pillows. All in all enjoyed my stay, big department store 15 mins walk away. Also to note that if you want the metro to the airport is very expensive so the shuttle service is great.
Comment from Hotel Management
Aug 27, 2014 by Guest Experience Manager, Hotel Management
Dear Guest, We really appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive and constructive feedback on behalf of our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for choosing Novotel as your home in Madrid, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and perfect for the airport.

Posted Aug 17, 2014
Pros: Clean, excellent price, splendid swimming pool and perfect family hotel for the airport.
Cons: Internet signal could be stronger.
Clean, excellent price, splendid swimming pool and perfect family hotel for the airport.
Comment from Hotel Management
Aug 27, 2014 by Guest Experience Manager, Hotel Management
Dear Guest, We really appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive and constructive feedback on behalf of our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for choosing Novotel Madrid Campo de las Naciones as your home in Madrid, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 15, 2014
The pros of this hotel: -Close to airport. -The hotel rooms are clean -There is xbox station in the lobby, which is nice to have :) The cons: -The last shuttle stops at 11:30pm we arrived at 11:30pm and we needed to take a taxi, we were party of five and they dont have taxis that can fit 5 persons, so we took two taxis each taxi cost 20 euro
Comment from Hotel Management
Sep 30, 2014 by Guest Experience Manager, Hotel Management
Dear Guest, We really appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive and constructive feedback on behalf of our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for choosing Novotel Madrid Campo de las Naciones as your home in Madrid, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good hotel

Posted Aug 14, 2014
No problems at all, stay 2 nights. Near airport, and a metro station in about two blocks...
Comment from Hotel Management
Aug 26, 2014 by Guest Experience Manager, Hotel Management
Dear Guest, We really appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive and constructive feedback on behalf of our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for choosing Novotel Madrid Campo de las Naciones as your home in Madrid, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager
2 out of 5
by A verified traveler

night in Madrid

Posted Jul 30, 2014
Pros: free shuttle bus to/from the airport. quiet environment.
Cons: clean air conditioning ducting system and fix them.
Location: it is close to the Feria de Madrid and the Palacio de municipal congress. very quiet on Sunday. all restaurants closed.
the service was good for shuttle bus to the airport. the air conditioning did not work. the family room were old they are not in the renovated part.
4 out of 5
Recommended
for Everyone
by A verified traveler

2 Night Stay

Posted Jul 26, 2014
Pros: Close to centre of Madrid
We stayed in the hotel for 2 nights - it was clean and quiet.
Comment from Hotel Management
Aug 27, 2014 by Guest Experience Manager, Hotel Management
Dear Guest, We really appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive and constructive feedback on behalf of our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for choosing Novotel Madrid Campo de las Naciones as your home in Madrid, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great airport hotel

Posted Jul 13, 2014
Overall good hotel for arrival/departure from MAD airport
Comment from Hotel Management
Aug 26, 2014 by Guest Experience Manager, Hotel Management
Dear Guest, We really appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive and constructive feedback on behalf of our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for choosing Novotel Madrid Campo de las Naciones as your home in Madrid, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager
5 out of 5
Recommended
for Families
by Amy from texas

Great family vacations

Posted May 29, 2014 on Hotels.com
Great location...walking distance to the metro station, great breakfast, room was clean and comfortable. Very friendly the staff.
4 out of 5
Recommended
for Business Travelers
by nikki

This traveler left a rating score only Posted Apr 29, 2014 on Hotels.com