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Reviews of One Shot Prado 23

3 out of 5
One Shot Prado 23
Prado 23, Madrid, Madrid

Reviews

8.8

Excellent

Rating 10 - Excellent. 480 out of 950 reviews" "
Rating 8 - Good. 359 out of 950 reviews" "
Rating 6 - Okay. 83 out of 950 reviews" "
Rating 4 - Poor. 14 out of 950 reviews" "
Rating 2 - Terrible. 14 out of 950 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

erica edelstein

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es la segunda vez que me hospedo en el hotel, la primera vez me pareció un hotel chico, pero moderno, con buena ubicación y calidad precio adecuado, en esta segunda ocasión sentí que está en en un punto que si no se le da mantenimiento a fondo en algunas áreas, va a dejar de ser una buena opción, nada grave, si lo recomiendo, solo es una comentario que puede ayudar
Stayed 1 night in Apr 2024

6/10 Okay

Arielle Sheinberg

Liked: Amenities
Stayed 3 nights in Dec 2023

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at One Shot Prado! Very well priced, conveniently located, and the staff was lovely — they even knocked on our door to make sure we didn't miss our taxi to the airport! We'd absolutely stay here again.

10/10 Excellent

Carlos A Martell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks to professionals people we love you all.
Stayed 7 nights in Nov 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and room
Visited the One Shot Prado for 2 nights in mid-Nov. There were several protest around Madrid that week and police had closed several roads around the city. One of those was in front of the hotel. The staff provided us with a printed receipt we could use to get past the police roadblocks. Everyone we interacted with on the staff were very helpful suggesting areas we should avoid because of the various protest and a slew of nearby restaurants. As for the hotel, its location within easy walking distance to many downtown attractions. Various eating options were also just steps away. We had a first floor inner facing room. It was plenty quiet, the size was adequate, and the beds were comfortable. We wouldn't hesitate to recommend this hotel to any of our friends. Not sure why there are other negative reviews about the staff attitude, but that certainly didn't happen during our visit.
Stayed 2 nights in Nov 2023

8/10 Good

Kelli

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

10/10 Excellent

Shirleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small hotel conveniently located within walking distance of all Madrid's attractions. Very modern. Bed was excellent. Safe was on the floor and very difficult to use. I appreciate the safe and wish it was higher up. Staff extremely helpful and friendly. Would definitely go back and stay there again.
Stayed 4 nights in Oct 2023

8/10 Good

MISS DAWN

Stayed 1 night in Sep 2023

4/10 Poor

MISS DAWN

Liked: Cleanliness
Disliked: Room comfort
Claustrophobic
To say we were disappointed on walking into the room is an understatement. It was tiny and claustrophobic. There was no outlook to speak of, just walls and windows; in fact the windows had to have opaque film over them, as you could see straight into the windows of a room opposite. Whilst clean, the toilet was dark as the lighting was inadequate. We will say that the shower was good and the bed was comfortable and there was adequate air conditioning. Whilst we were in Madrid to go sightseeing, there was no incentive to spend any time in the room at all.
Stayed 3 nights in Sep 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, easy walk to restaurants and cafes. Not too far from the train station but more than a walk with a suitcase The staff are friendly and helpful, they all speak good English
Stayed 3 nights in Sep 2023

8/10 Good

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay, our room was not cramped. The only two things I will mention.. The room had AC, but it did not work too well. We could not adjust the settings and felt it could have been stronger. Second, the window did not have blackout curtains, so it was hard to sleep with all the light coming in from the courtyard. Although we had concerns, I would still come back to this property.
Stayed 2 nights in Sep 2023

10/10 Excellent

Susanne

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our stay. Clean, comfortable rooms and great staff. Convenient for dining, sight seeing, and shopping.
Stayed 1 night in Aug 2023

10/10 Excellent

matthew, Duncraig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right in the heart of Madrid. Heaps of dining options within walking distance. Nice modern compact room.
Stayed 2 nights in Aug 2023

6/10 Okay

Robbert

Traveled with family
Liked: Cleanliness, staff & service
Nice rooms for a budget hotel
The photos are a bit miss leading in my opinion, rooms are very small, walls stained from suitcases banging into them, bed linen could be changed for new ones. The room we stayed in had a window onto a courtyard, the window had a film so that you could not see out of the window.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for first solo trip to Madrid! Close to museums, shopping and great variety of dining choices. Boutique hotel, eclectic and comfortable. Staff very friendly and helpful. Will definitely stay next visit!
Stayed 2 nights in Jul 2023

8/10 Good

Francisco, Guaynabo

Traveled with partner
.
Stayed 1 night in Jun 2023

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
A nice hotel for the location but needs upkeep
My room was spacious, comfortable and had a little balcony. There is only one staff member on duty so when you have a request or problem, it is difficult for them to respond but they try and are pleasant. The hotel is looking worn and needs some upkeep. The chair on my balcony was ripped and unusable, the carpet in the hall was stained, and some of the furniture in my room looked stained. A lizard came into my room and we couldn't find it again so I assume it is still there.
Stayed 4 nights in Jun 2023

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities
The decor is very cute and the property is convent to a lot of food options around.
Stayed 2 nights in Jun 2023

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this sweet hotel. The location in Madrid was excellent. Fun, edgy decor. Beds very comfortable with really good pillows! Very clean. Staff was super helpful. Sarah, at the Pradi location was really fruendly and knowledgeable.
Stayed 1 night in May 2023

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect and very reasonable
Perfect location for walking around Madrid. Lots of bars and restaurants within short walking distance and close to all public transport links. Room was ideal for city break, comfortable, clean and nice design. Only slight downside is there not being any outside seating/ terrace to relax in, but wasn’t a problem for us.
Stayed 2 nights in Apr 2023

10/10 Excellent

Debbie, Blaine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was small and simple but very clean. This is a “no frills “ hotel and bargain priced for the area. Walking distance from Atocha, the Museo Prado and tons of good restaurants.
Stayed 3 nights in Apr 2023
Response from Sarah Reyes. Front Desk Manager. on May 6, 2023
Dear Debbie, First and foremost, we would like to thank you for your positive review during your stay with us. Our location is really great as it everything is nearby. It is one of the most important factors of our hotels. We appreciate also that you have enjoyed the room that we offer and had a great stay with us. We hope to welcome you again soon. Best regards,

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Wonderful Hotel Close to Everything
A very beautiful hotel with quick walking access to so much! The rooms are hip and modern. The staff was super friendly and very helpful with directions.
Stayed 4 nights in Feb 2023
Response from Sarah Reyes. Front Desk Manager on May 6, 2023
Dear Bernard, First and foremost, we would like to send our appreciation for the positive review about your stay with us in One Shot Prado 23. We do appreciate the acknowledgement of the hardwork of our team. Our main goal is to always want our guests to feel at home.We hope to welcome you again soon.

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located on a one way street so no problems getting cabs very helpful staff.
Stayed 3 nights in Mar 2023
Response from Raluca Oprean. Front Desk Manager. on Mar 10, 2023
Dear Marion, thank you very much for your comment and for valuing our establishment. We are glad to hear that you enjoyed your stay with us, and that we were able to exceed your expectations. The hotel has a fantastic location and a very helpful and friendly staff. We hope to see you again soon. Best regards, Raluca Oprean. Front Desk Manager.

10/10 Excellent

Gino

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Ellie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A solid stay in Madrid
We enjoyed our stay at One Shot Prado 23 not only because the location was great and the room was good for the price, but also for the personal touches the staff added to our stay. The only negative was the lack of sound proofing from the hall.
Stayed 2 nights in Jan 2023
Response from Raluca Oprean. Front Desk Manager. on Feb 24, 2023
Dear Ellie, thank you very much for your comment and for valuing our establishment. We are glad to hear that you enjoyed your stay with us, and that we were able to exceed your expectations. The hotel has a fantastic location and a very helpful and friendly staff. We take note of your comments and will try to improve in order to provide a better service. We hope to see you again soon. Best regards, Raluca Oprean. Front Desk Manager.

10/10 Excellent

Gerardo

10/10 Excellent

alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

6/10 Okay

Dianni

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was clean, it was not spotless as there was some hair in the shower and in the room. The condition of the room is not quite shown in the picture and room is very small. Also, the shower door would not stop water from getting out and the sink area would get very wet every day and every time we would shower. Very tight room.

10/10 Excellent

Jelena, Healy

6/10 Okay

Pantelis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The location is great though the bedroom is smaller than expected so is the bed.

8/10 Good

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was a good room for handicap. Great bathroom for wheelchair, grab bars and shower chair. For us it was one of the better handicap bathrooms we encountered in Spain. The room was not big enough to turn around a wheelchair. We found staff very helpful when we asked. The only problem we encountered was hot water was frequently very slow.
Stayed 5 nights in Oct 2022

10/10 Excellent

Koen, Cancun

Liked: Property conditions & facilities
Disliked: Cleanliness
The hotel is good value, and the location couldn’t be better, walking distance from all important sights of Madrid! The room was quite small (with big bathroom). It could have been cleaner, and the bathroom floor always got wet when using the shower, but overall it was comfortable and I only spent time at the hotel to sleep, as there was plenty to do in Madrid! Many nice restaurants in the area!
Stayed 2 nights in Oct 2022

2/10 Terrible

Sergei, Muncie

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
It was the worst hotel experience in our life. This hotel was the worst version of a cheap hostel, a description of rooms on their website doesn’t fit to poor reality; no breakfast, no coffee in the room; location is good , but very noisy
Stayed 4 nights in Oct 2022

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing friendly and supportive.
Stayed 4 nights in Oct 2022

8/10 Good

April

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walking distance to restaurants and many attractions. Staff were friendly and very helpful.
Stayed 1 night in Oct 2022

2/10 Terrible

Janet

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival staff rude, little help. We arrived at noon, she stated room was ready but checkin time was 2 and for 40. Euros more we could go to the room (all other hotels during a three week stay if room was ready they had us go right to the room) phone did not work for outside calls. I called down to ask about television operations and she was condescending. When I tried to call again she let the phone ring refusing to answer over two attempts ( what if it was an emergency). A positive note on day two the desk clerk was fantastic. At checkout they said I owed for phone calls, like I said above we never were able to make a call ( they dropped the request) very poor amenities, no common computer for quest use to check in at airlines/print, plastic cups in room, no glasses ( they were old and cracked, which looked unsanitary) overall Bad
Stayed 2 nights in Oct 2022

4/10 Poor

leo

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Location is great, staff is very good but everything else is absolutely out of normal. Standard rooms are VERY small and have nothing: no cups, no coffee maker, not even place for your luggage. LOCATION only.
Stayed 6 nights in Sep 2022

10/10 Excellent

Elaine

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

olga

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the area is very convenient, close to everything. Clean hotel. The room is super small but for one person it's good, for two people a little crowded. Bedding and bed is very comfortable even if it's small
Stayed 1 night in Sep 2022

10/10 Excellent

Lia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is very clean and the staff is nice. There are not a lot of extra acomodations but the location is the best
Stayed 1 night in Sep 2022

10/10 Excellent

Chaoda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location Great Hotel Friendly Staff
I was so happy that we found this hotel right in the central of Madrid. It’s so handy to all the places we went. The room was so clean and comfortable and we made the most of the terrace we have. So nice sitting there at night. The staff were great. The only thing that was a bit challenging for us was the parking. It’s a very tight space to get in so if you are driving a big car or suv, it’s best you find parking elsewhere. But if you drive a smaller car. It shouldn’t be a problem. Besides the parking everything was great at this hotel. It’s also nice and quiet. I definitely recommend it.
Stayed 2 nights in Sep 2022

6/10 Okay

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I guess it depends on the expectations. The room we got should have been cheaper. Tiny room, with small bed for two. It works for one night.
Stayed 1 night in Sep 2022

8/10 Good

Nicola

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

8/10 Good

Lia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 5 nights in Sep 2022

10/10 Excellent

Jeff

Stayed 1 night in Sep 2022

10/10 Excellent

Lorelei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me encanto el hotel. Super bien ubicado y muy buen servicio
Stayed 5 nights in Aug 2022

10/10 Excellent

Pamela, San Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i stayed four nights and all staff members were exceptional kind and helpful throughout. The location is perfect—close to city center, with easy walking distance from all the points of interest, but on a street that’s quieter. i felt like a local, but had access to all the restaurants and sites.
Stayed 4 nights in Aug 2022

10/10 Excellent

Julio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente!! Cuarto moderno, Limpio y cómodo. Ubicación perfecta para caminar las calles de Madrid. El servicio de las empleadas espectacular. Pudimos dejar maletas hasta la hora de irnos.
Stayed 1 night in Aug 2022

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022